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OYO 89948 Hotel Masai Utama

2.0 star property

Photo gallery for OYO 89948 Hotel Masai Utama

Reception
Front of property
Standard Double Room
Lobby
Deluxe Triple Room

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View map
103-105, Jalan Masai Utama 1, Taman Masai Utama, Pasir Gudang, Johor Bahru, 81750
  • Place, Kite Museum
    ‪4 min drive‬
  • Place, Johor Circuit
    ‪5 min drive‬
  • Place, AEON Tebrau City
    ‪14 min drive‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite

Family Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Pasir Gudang

At OYO 89948 Hotel Masai Utama, you'll be 18.4 km (11.4 mi) from KSL City Mall and 21.3 km (13.3 mi) from Johor Bahru City Square. Highlights at this hotel include free in-room WiFi. .This hotel offers free WiFi in public areas and multilingual staff. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this Pasir Gudang hotel include AEON Tebrau City and Johor Bahru Customs, Immigration, and Quarantine Complex.

What's nearby

  • Kite Museum - 4 min drive - 3.4 km
  • Johor Circuit - 5 min drive - 4.5 km
  • MARA University of Technology Pasir Gudang Campus - 10 min drive - 7.1 km
  • University of Kuala Lumpur - Malaysian Institute of Industrial Technology - 10 min drive - 7.1 km
  • AEON Tebrau City - 14 min drive - 13.3 km

Getting around

  • JB Sentral - 24 min drive
  • Sembawang Station - 26 min drive
  • Singapore (XSP-Seletar) - 45 min drive

Restaurants

  • ‪SDS Cake House & Cafeteria - ‬14 min walk
  • ‪Nasi Kak Wok Pasir Gudang (Kedai Baru) - ‬19 min walk
  • ‪Warung Bakso Abu Masai - ‬13 min walk
  • ‪华山烧腊@Masai - ‬8 min walk
  • ‪Restoran Kampung Boy - ‬4 min walk

About this property

OYO 89948 Hotel Masai Utama

OYO 89948 Hotel Masai Utama offers its guests multilingual staff and room service (during limited hours). WiFi is free in public spaces. Free self parking is available.
  • 94 guestrooms or units
  • Staff members are multilingual
OYO 89948 Hotel Masai Utama offers 94 air-conditioned accommodations with complimentary bottles of water and free toiletries. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, and bidets. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets and service animals are not allowed at OYO 89948 Hotel Masai Utama

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Masai Utama Pasir Gudang
Hotel Masai Utama
Masai Utama Pasir Gudang
Hotel Masai Utama
Oyo 89948 Masai Utama
OYO 89948 Hotel Masai Utama Hotel
OYO 89948 Hotel Masai Utama Pasir Gudang
OYO 89948 Hotel Masai Utama Hotel Pasir Gudang

Frequently asked questions

What is the cancellation policy at OYO 89948 Hotel Masai Utama?

OYO 89948 Hotel Masai Utama offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at OYO 89948 Hotel Masai Utama?

Yep, OYO 89948 Hotel Masai Utama has a free self car park.

Are there any beaches close to OYO 89948 Hotel Masai Utama?

The closest beach to OYO 89948 Hotel Masai Utama is Changi Beach Park (16.9 km).

Is there a free airport shuttle available at OYO 89948 Hotel Masai Utama?

No, OYO 89948 Hotel Masai Utama does not offer an airport shuttle service.

What time are check-in & check-out at OYO 89948 Hotel Masai Utama?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at OYO 89948 Hotel Masai Utama?

No, pets and service animals are not allowed.

OYO 89948 Hotel Masai Utama Reviews

Reviews

6.4
Rating 10 - Excellent. 2 out of 23 reviews
Rating 8 - Good. 7 out of 23 reviews
Rating 6 - Okay. 8 out of 23 reviews
Rating 4 - Poor. 4 out of 23 reviews
Rating 2 - Terrible. 2 out of 23 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Siang Teck

Relax

Just a one night stay ... is good :)
Verified

10/10 Excellent

Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very convenient for reaching out to major attractions
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Luh Yong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very old and poorly maintained. It's very noisy from 10pm to 4am as its just next to a pub.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Please put tag DnD or housekeeping cleaning Atleast guest can request... Most probably have package breakfast including because the range room not satisfied that guest stay... Please put some more channel example njoi guest not boring at room... Thanks
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Mohd Hafiz

Ok for budget hotel
Stayed 3 nights in Jan 2019
Verified

6/10 Okay

Rozaida

Liked: Cleanliness
Kawasan hotel yang selesa
Stayed 1 night in Oct 2018
Verified

8/10 Good

Naza

Liked: Staff & service
The security personnel is friendly
Stayed 1 night in Jul 2018
Verified

8/10 Good

Tuan Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good and amazing.
Verified

10/10 Excellent

Fadhlur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbaloi
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Please remember to bring your remote control down to the reception when checking out, i got asked to go back to the room twice because i left the remote control in the room and my key card could not be scanned twice.
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Nazack

Liked: Cleanliness, staff & service, room comfort

Value for Money

Everything are okay and nice to stay. BUT on our second night we had a supernatural experience. It start from 11.30pm. There is a huge sound like pipe then someone turn the pipe on. This happened repeatedly and so many times until we can't sleep. Luckily the children sleep sound like a baby. Later on around 2.30am after we try harder to close our eyes, suddenly we heard someone try to enter our room and afterwards it continue with someone find food on our table near the tv. My husband woke up and look at to the door and the table but no one there. Then we try to sleep but still can't!. The same sound people looking something on the table was heard again. My husband woke up and he checked it but still nothing. Then we heard at the top of our room there is sound like a cracky door "krrkk..krrkk...three times. Can you imagine that there is a door up of our room but actually there is no room above us. We stay at the last floor at the top of the hotel. Scary right! The next day I told this to the receptionist but she just said it might be the pipe. But how come the pipe is silent when morning came. No SOUND at all!!.. She just silent. I'm not give a bad reputation to this hotel. The hotel is truly good, nice and clean. I love the hotel. Maybe its my luck to have such experience like this. Frankly we are enjoy stayed here because it is near with the shop and laundry and the big is big.
Stayed 2 nights in Dec 2017
Verified

4/10 Poor

Tiffany

Liked: Room comfort

Upgrade your hotel's wifi

Wifi signal was very bad. Can't connect to the internet at all.
Verified

4/10 Poor

Zulkhaimi

Disliked: Cleanliness, room comfort

Just ok for sleep

Karaoke sound next door too loud. Facilities just ok, nothing to be proud of. Cockroach and bugs in room. No satellite TV. Car parking is not hotel's private parking space. WiFi works great even in room. No breakfast provided.
Verified

6/10 Okay

Chong

Convenient and Comfortable

Comfortable
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
selesa tetapi kawasan persekitaran kurang menarik
Verified

8/10 Good

Mohd Saiful

Liked: Cleanliness, room comfort
Tempat bersih dan selesa.
Verified

8/10 Good

Wan Muhamad

Good budget hotel

Far away form JB
Verified

8/10 Good

Nazaimi

Liked: Cleanliness, staff & service

Good hotel for business purpose.

So for good, but out room has no view due to the window has no lock and too high above, difficult to view outside. The walkway are scary and dark due to wall colour and carpet are dark colour. Better change the colour to brighter colour, also need painting picture for better environment.
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

Room Quality

Ants found inside room and incursion of cigarette smokes into room.
Verified

4/10 Poor

rahumatulla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

room bathroom never cleaned

The bathroom was so untidy,receptionist not so friendly requested for extra money just for extra half an hour
Verified

8/10 Good

Mohd syariffudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020
Verified

6/10 Okay

Mohamad Hafiz

Disliked: Staff & service