2/10 Terrible
Hephzibah
Travelled with family
16 Mar 2025
Disliked: Staff & service, amenities, property conditions & facilities
The property advertises the provision of housekeeping which they claim is available on request. However, my request for this service was denied. On the checkout day, there was a lot of extremely embarrassing drama. My daughter who had travelled with me, was unwell and had been sick in the bathroom when we were due to leave at 12.00. The male receptionist came and was trying to force his way into our room. I don’t know what he hoped to achieve by so doing. I asked him to give us a little more time to leave and he was insistent that we only had 10 minutes. I requested 20 minutes and he just stayed there arguing with me and kept insisting on entering the room, despite my informing him that I was not fully dressed and my daughter was in the bathroom. He came back a little while later with another male and all hell broke loose. They created commotion and pandemonium, threatening to call the police on us. We were not allowed to leave our luggage behind contrary to their claim to that effect. They were so disrespectful and treated my daughter and I as if we were common criminals, just because we chose to stay with them. I informed them that we had never experienced such dehumanising and unprofessional treatment before and they were boasting that that’s how they treat their guests. I had heard a similar commotion the previous day so that must be their stock in trade. They made an unauthorised charge of €40 to my card. Such unbelievable thuggery! Stay away from them!!
Hephzibah
Stayed 4 nights in Mar 2025