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Hyatt Place Panama City Beach

3.0 star property
Beach hotel with free breakfast and 24-hour fitness centre

Photo gallery for Hyatt Place Panama City Beach

View from room
Property preview
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Lobby
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
The current price is AU$161
includes taxes & fees
8 Dec - 9 Dec

Explore the area

View map
15727 FRONT BEACH ROAD, Panama City Beach, FL, 32413
  • Place, Pier Park
    ‪8 min walk‬
  • Place, Russell-Fields Pier
    ‪9 min walk‬
  • Place, Frank Brown Park
    ‪3 min drive‬
  • Airport, Panama City, FL (ECP-Northwest Florida Beaches Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, Multiple Beds, Balcony (Gulf View)

In-room safe, desk, laptop workspace, iron/ironing board

Room, Multiple Beds, Balcony (Gulf View)

9.4 out of 10
Exceptional
(73 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 33 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Balcony (Gulf View)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, Multiple Beds, Balcony (Gulf View)

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 33 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (1 kingbed & 1 sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible, Bathtub (1 kingbed & 1 sofabed)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
Desk chair
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible (2 queenbed & 1 sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible (2 queenbed & 1 sofabed)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
Desk chair
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Balcony (Gulf View,Specialty,Kitchenette)

Mini-fridge, coffee/tea maker

Room, Multiple Beds, Balcony (Gulf View,Specialty,Kitchenette)

9.8 out of 10
Exceptional
(18 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 43 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony (Gulf View, High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Balcony (Gulf View, High Floor)

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Hairdryer
Coffee/tea maker
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Gulf View)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed, Balcony (Gulf View)

9.6 out of 10
Exceptional
(33 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Gulf View, High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed, Balcony (Gulf View, High Floor)

9.4 out of 10
Exceptional
(33 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Kitchenette (2 queenbed & 1 sofabed)

Mini-fridge, coffee/tea maker

Room, Kitchenette (2 queenbed & 1 sofabed)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Balcony (Gulf View, High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, Multiple Beds, Balcony (Gulf View, High Floor)

9.4 out of 10
Exceptional
(71 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 33 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Balcony (Gulf View, High Floor, Kitchenette)

Mini-fridge, coffee/tea maker

Room, Multiple Beds, Balcony (Gulf View, High Floor, Kitchenette)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 41 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Balcony (Gulf View, High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, Multiple Beds, Balcony (Gulf View, High Floor)

8.4 out of 10
Very good
(9 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 43 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room (1 kingbed & 1 sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Room (1 kingbed & 1 sofabed)

8.0 out of 10
Very good
(18 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
Desk chair
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony (Gulf View, 1 Bedroom)

Suite, 1 King Bed with Sofa bed, Balcony (Gulf View, 1 Bedroom)

Suite, 1 King Bed with Sofa bed, Balcony (Gulf View, 1 Bedroom)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 queenbed & 1 sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Room (2 queenbed & 1 sofabed)

9.0 out of 10
Wonderful
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
Desk chair
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room (1 kingbed & 1 bunkbed & 1 sofabed)

Room (1 kingbed & 1 bunkbed & 1 sofabed)

Room (1 kingbed & 1 bunkbed & 1 sofabed)

7.8 out of 10
Good
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Coffee/tea maker
Desk chair
  • 43 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Suite, Accessible, Balcony (Gulf View, Bathtub)

Suite, Accessible, Balcony (Gulf View, Bathtub)

Suite, Accessible, Balcony (Gulf View, Bathtub)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Coffee/tea maker
Desk chair
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Panama City Beach

At Hyatt Place Panama City Beach you'll be within just a 10-minute stroll of popular attractions like Pier Park and Panama City Beaches. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .Coconut Charlies Pool Bar is the hotel's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and lazy river. Business travelers can take advantage of 2 meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a hot tub and laundry facilities. Each morning free breakfast is served. There's also the convenience of self parking. .Within a 15-minute drive of this 3-property class Panama City Beach hotel, attractions include Shipwreck Island Waterpark and Rosemary Beach.

What's nearby

  • Gulf World Marine Park - 6 min walk - 0.6 km
  • Panama City Beaches - 6 min walk - 0.6 km
  • Pier Park - 8 min walk - 0.7 km
  • Russell-Fields Pier - 9 min walk - 0.8 km
  • Frank Brown Park - 3 min drive - 2.2 km

Getting around

  • Panama City, FL (ECP-Northwest Florida Beaches Intl.) - 18 min drive

Restaurants

  • ‪Margaritaville - ‬8 min walk
  • ‪Dave & Buster's - ‬11 min walk
  • ‪Marble Slab Creamery - ‬10 min walk
  • ‪Ford’s Garage - ‬11 min walk
  • ‪Shuckums Oyster Pub & Grill - ‬2 min walk

About this property

Hyatt Place Panama City Beach

Beach hotel with free breakfast and 24-hour fitness centre
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at Hyatt Place Panama City Beach such as a lazy river, an outdoor pool and a 24-hour fitness centre.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a hot tub and a terrace. Parking is available for a fee.

This 3-star Panama City Beach hotel is smoke free.

  • 1 building
  • 224 guestrooms or units
  • 11 levels
  • Built in 2022
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Hyatt Place Panama City Beach offers 224 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Panama City Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant

Restaurants on site

  • Coconut Charlie's Grill
  • Coconut Charlies Pool Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Lazy river
  • Outdoor pool

Family friendly

  • Fenced pool
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (March 01 – October 31): USD 45.20 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 20 per day
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Panama City Panama City
Hyatt Place Panama City Beach Hotel
Hyatt Place Panama City Beach PANAMA CITY BEACH
Hyatt Place Panama City Beach Hotel PANAMA CITY BEACH

Frequently asked questions

What is the cancellation policy at Hyatt Place Panama City Beach?

Hyatt Place Panama City Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Place Panama City Beach?

As of 11 Nov 2025, prices found for a 1-night stay for 2 adults at Hyatt Place Panama City Beach on 8 Dec 2025 start from AU$161.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Place Panama City Beach?

Yep, Hyatt Place Panama City Beach has a secured covered self car park for USD 20 per day.

Are there any beaches close to Hyatt Place Panama City Beach?

Yep, Hyatt Place Panama City Beach is a short 7-minute walk from Panama City Beaches.

Does Hyatt Place Panama City Beach have a pool?

Yep, and guests love it! Hyatt Place Panama City Beach has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hyatt Place Panama City Beach have a waterslide?

No, but it has a waterpark and lazy river.

Does Hyatt Place Panama City Beach serve breakfast?

Yeah, visitors love the free buffet breakfast here! Served daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hyatt Place Panama City Beach?

No, Hyatt Place Panama City Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Place Panama City Beach?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hyatt Place Panama City Beach?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

Hyatt Place Panama City Beach Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1042 out of 1374 reviews
Rating 8 - Good. 215 out of 1374 reviews
Rating 6 - Okay. 64 out of 1374 reviews
Rating 4 - Poor. 24 out of 1374 reviews
Rating 2 - Terrible. 29 out of 1374 reviews

Reviews

8/10 Good

Mija

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location
Stayed 2 nights in Aug 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exactly as advertised. Clean, quiet, very walkable to the pier restaurants and shops.
Stayed 5 nights in Aug 2025

10/10 Excellent

kyle

Stayed 2 nights in Aug 2025

10/10 Excellent

Phillip, Thornton

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 3 nights in Aug 2025

10/10 Excellent

Senad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Walt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in PCB

Very relaxing stay at the gulf. Loved the pool area. Couldn't ask for a better breakfast. Room was spacious and comfortable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chanel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very polite and helpful
The water temperature of the pool is perfect.
Stayed 1 night in Aug 2025

2/10 Terrible

Susan Kate

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yaroslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition of the hotel, spacious rooms with high ceilings, very comfortable beach access, friendly staff, and convenient parking.
Stayed 4 nights in Aug 2025

10/10 Excellent

wilmer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is walkable to pier park. The pool is small for a hotel pool. But all the pools in PCB are too.
Stayed 2 nights in Aug 2025

10/10 Excellent

Megan, Centerville Ten

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good things to say. Very clean, very friendly staff, good food and drinks. Easy parking and affordable stay. Will definitely be back!
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Sand in the Pool and Service That Sank

The check-in experience left much to be desired—the staff seemed disengaged and reluctant to assist, which unfortunately set the tone for the rest of the stay. The pool consistently had sand in it and appeared to be in need of serious maintenance. Additionally, the resort charges a service fee for beach chair usage but only supplies two chairs and one umbrella per room, regardless of the number of guests. This policy felt inconvenient and poorly thought out. Overall, I would not recommend this location.
Stayed 6 nights in Jul 2025

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Excelencia
Stayed 2 nights in Aug 2025

8/10 Good

Rana

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service
Being an amazing location and beautiful new hotel I thought we would get the best customer service ever but it was the opposite. I was so disappointed in every person that worked that hotel ! The only one time I got a smile from someone that works there was the nice girl that hands towels down by the pool and the one guy behind the bar at the pool area . But we arrived after a long 12 hour drive all excited I made sure to call and confirm and let them know it’s for my mothers 65th birthday they had it in their notes when they pulled my name up . I can’t believe we are at a time in our lives where we have to say something about this but when did customer service turned into a joke ? When was it ok for the receptionist ( the person that actually welcomes new visitors to the hotel to not even say hello how are you ?or Hello welcome to (name of hotel ) ! Or Hello how can I help you today ? Or hello Ms Rana we have here that it’s your mothers bday happy birthday to her ! When was it ok to just leave new clients waiting for minutes without acknowledging them or saying something to them when was it ok to walk up to a new client and stair at them expecting them to say what they are here for !? Omg if it wasn’t my mothers bday I would have walked out right then . It was horrible not one person at this hotel was professional or nice or kind or welcoming at all ! Attitude was disgusting . Ice machines didn’t work in all 3 floors , bathroom sink not working , no cold water in showers
Stayed 4 nights in Jul 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were all friendly and helpful. They tended to our needs quickly. Loved the closeness to the beach, the lazy river pool, breakfast served. The hotel was clean and located near shopping. Always something we could do rain or shine. Very pleased with the hotel and would definitely go there again.
Stayed 3 nights in Aug 2025

6/10 Okay

Kyle

Disliked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping and the pool and beach were fantastic! The area can be a little crowded but it's a great spot.
Stayed 3 nights in Jul 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything you will want to do in the city!
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💖💖💖
Stayed 1 night in Aug 2025