Independent - accommodation in Palm Desert

I recently stayed at this hotel and the overall experience was okay. The property seemed noticeably understaffed, which affected service throughout my stay. There is nobody to answer the phone when you call for assistance. The pool area was another letdown—there were no towels available, they are not restocked quickly given the fact that the pool was not even busy. It took 1-2 hours for them to restock. The suite was very spacious, however, the bathroom was quite small and felt cramped, making it difficult to move around comfortably. Breakfast was also underwhelming. We had to ask for sausages and bacon from the omelette station, these items should’ve been more accessible. The omelette station is another disappointment, it took us 30-45 minutes to get the omelette. Overall, the hotel has potential, but improvements in staffing, amenities, and breakfast offerings are definitely needed to provide a better guest experience.

Washer/dryer is a plus

Beautiful property