Ortygia Hotels with a Balcony

I booked this property through Expedia as a Platinum member chose it based on it being VIP property, photos and positive reviews. Unfortunately, my experience did not match those expectations. The location in Ortigia is excellent and breakfast was appreciated. However, the room (22) we were assigned was in noticeably poorer condition than expected. It was a lower-level room with signs of dampness, visible mold/mildew in the room, rust on bathroom fixtures, and general maintenance issues. The room was functional but did not feel consistent with the quality represented in the listing photos. We explored alternative room options, the discussions became difficult and frustrating. While the hotel ultimately refunded an upgrade charge after we decided not to proceed with the room change, the overall handling of the situation left us disappointed. My constructive feedback for management would be: Address mold, dampness, and maintenance issues in the lower-level rooms. Ensure room photos accurately represent the range and condition of rooms guests Handle guest concerns with a more solution-oriented approach. Ortigia is a wonderful place to visit, but based on this experience I would likely choose a different property on a future trip.

Excellent

We are a family of four, have traveled extensively and absolutely loved this hotel! Perfect location, able to valet park, breakfast included, but what really made it truly amazing is how friendly the staff were, including: Denise-who even helped us with our luggage to our room, Sonia-who was a delight in the morning at breakfast, even bringing us freshly squeezed orange juice (definitely get this!) and I’m not sure of his name, but the gentleman who made us cappuccinos every morning-he was wonderful. They were all simply delightful! If you are a runner, I highly recommend running along the water each morning. My only suggestion would be to make sure everything is removed from your car, we left with one less 12V charger, not a big deal, just take all of your belongings. Will definitely come back one day!