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Mercure Olbia Hotel & SPA

4.0 star property
Hotel with a full-service spa, 9-minute walk to Basilica of San Simplicio

Photo gallery for Mercure Olbia Hotel & SPA

Couples treatment room(s), sauna, hot tub, steam room
Interior detail
Property entrance
Terrace/patio
Seasonal outdoor pool, open 9 AM to 6:30 PM, pool umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$126
includes taxes & fees
4 Feb - 5 Feb

Explore the area

View map
Via Puglie Snc, Olbia, SS, 7026
  • Place, Basilica of San Simplicio
    ‪7 min walk‬
  • Place, Fausto Noce Park
    ‪10 min walk‬
  • Place, National Archaeological Museum of Olbia
    ‪16 min walk‬
  • Airport, Olbia (OLB-Costa Smeralda)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 Double Bed (Eclipse Suite)

Suite, 1 Double Bed (Eclipse Suite)

Suite, 1 Double Bed (Eclipse Suite)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

7.0 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bidet
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room, Multiple Beds

Triple Room, Multiple Beds

Triple Room, Multiple Beds

7.2 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bidet
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Eco-friendly toiletries
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

About the area

Olbia

Mercure Olbia Hotel & SPA places you in the centre of Olbia, within just a 15-minute stroll of Basilica of San Simplicio and Fausto Noce Park. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A day of pampering at Hermaea can include hot stone massages, body scrubs and facials along with access to the sauna and hot tub. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Turkish bath/hammam, seasonal outdoor swimming pool and pool loungers. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. .Sights within a 20-minute walk of this 4-property class Olbia hotel include Church of San Paolo and National Archaeological Museum of Olbia.

What's nearby

  • Olbia Seafront - 6 min walk - 0.6 km
  • Basilica of San Simplicio - 7 min walk - 0.6 km
  • Fausto Noce Park - 10 min walk - 0.9 km
  • National Archaeological Museum of Olbia - 16 min walk - 1.4 km
  • Port of Olbia - 4 min drive - 3.6 km

Getting around

  • Olbia Station - 11 min walk
  • Olbia (OLB-Costa Smeralda) - 10 min drive

Restaurants

  • ‪La Dolce Vita - ‬7 min walk
  • ‪Adela Cafè - ‬7 min walk
  • ‪Polpì - ‬11 min walk
  • ‪Don Carlos Ristorante Argentino - ‬12 min walk
  • ‪Umi Sushi - ‬14 min walk

About this property

Mercure Olbia Hotel & SPA

Hotel with a full-service spa, 9-minute walk to Basilica of San Simplicio
Mercure Olbia Hotel & SPA offers its guests a full-service spa, a health club, and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and a vending machine are also featured at the business-friendly Mercure Olbia Hotel & SPA. Self parking is free.

Smoking is allowed in designated areas at this 4-star Olbia hotel.

  • 118 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2010
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Mercure Olbia Hotel & SPA offers 118 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Hermaea has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Boat tours
  • Full-service spa
  • Health club
  • Mountain biking
  • Scooter/moped rentals
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Maximum 1 (weight limit: 18 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number IT090047A1000F1858

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 9 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hermaea
Hermaea Olbia
Mercure Hermaea
Mercure Hermaea Hotel
Mercure Hermaea Hotel Olbia
Mercure Hermaea Olbia
Mercure Olbia
Mercure Olbia Hermaea
Olbia Hermaea
Olbia Mercure
Mercure Olbia Hermaea Hotel Olbia
Mercure Olbia Hermaea Sardinia
Mercure Olbia Hotel
Mercure Olbia Sardinia
Mercure Olbia
Mercure Olbia & Spa Olbia
Mercure Olbia Hotel & SPA Hotel
Mercure Olbia Hotel & SPA Olbia
Mercure Olbia Hotel & SPA Hotel Olbia

Frequently asked questions

What is the cancellation policy at Mercure Olbia Hotel & SPA?

Mercure Olbia Hotel & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Olbia Hotel & SPA?

As of 30 Jan 2026, prices found for a 1-night stay for 2 adults at Mercure Olbia Hotel & SPA on 4 Feb 2026 start from AU$110.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Olbia Hotel & SPA?

Yep, Mercure Olbia Hotel & SPA has a free self car park.

Are there any beaches close to Mercure Olbia Hotel & SPA?

The closest beach to Mercure Olbia Hotel & SPA is Pittulongu Beach (6.6 km).

Is there a spa on site at Mercure Olbia Hotel & SPA?

Yep, Hermaea is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Mercure Olbia Hotel & SPA have a pool?

Mercure Olbia Hotel & SPA has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9 AM to 6:30 PM (Seasonal outdoor pool open from May to October).

What makes Mercure Olbia Hotel & SPA a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Mercure Olbia Hotel & SPA.

Is Mercure Olbia Hotel & SPA family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Mercure Olbia Hotel & SPA is a hit with families.

Does Mercure Olbia Hotel & SPA serve breakfast?

Yep, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Olbia Hotel & SPA?

No, Mercure Olbia Hotel & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Olbia Hotel & SPA?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Olbia Hotel & SPA?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Mercure Olbia Hotel & SPA Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 192 out of 567 reviews
Rating 8 - Good. 225 out of 567 reviews
Rating 6 - Okay. 94 out of 567 reviews
Rating 4 - Poor. 38 out of 567 reviews
Rating 2 - Terrible. 18 out of 567 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Pavan

Travelled with partner
Disliked: Staff & service
We arrived at 2 pm as per check in time and were told in an abrupt tone that the room would be available after 3 pm. The receptionist was rude and was reluctant to help us with information regarding dining options. Once we had the room, our request for an ironing board was completely ignored. This hotel is a total catfish, please avoid! Everyone who works there looks very downcast and subdued, we were so relieved tonleave after our 1 night stay.The spa is only open 2 hours a day and the gym has very limited equipment.
Stayed 1 night in Sep 2025

6/10 Okay

John Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool was beautiful and clean. Breakfast was fine but the eggs were consistently overcooked. Room was below average from a maintenance perspective. We didn’t have water on the last two days. Couldn’t wash or shower.
Stayed 10 nights in Sep 2025

4/10 Poor

Conor

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Travelling with a sick child meant we were unsure if we were going to make it to the accomodation on time or even what time. Phoned up to see if we could change the check in time and book an addition date, the lady was unhelpful, rude, and demanded to know if we would be ‘no shows’ as she would give our room away, despite paying for it - we did not know at the time (this was 2 days prior) if we could make it and what time as it depended on our baby and travel. The pool hours are ridiculous - it shuts at 6:30pm. The ‘indoor’ pool is part of a ‘spa’ and costs $25 euro for 1 hour. No room amenities, like coffee or tea, or irons. Had to ask at the front reception and was told it would be delivered to our room - it never showed. Had to ask again and it came 6 hours later. The rooms are nice enough. Wouldn’t stay here again, though. .
Stayed 4 nights in Sep 2025

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big rooms
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at the hotel great pleasant staff. Only issue I paid for a double bed and single bed but when arrived there was only a double and only option was to split the bed into two singles. Wasn't entirely happy as I paid for another option but they dealt with the issue very swiftly.
Stayed 8 nights in Jul 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check out and use the facilities until it’s time to leave to the airport
Stayed 2 nights in Jul 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

WALTER

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfection at its best. This place is clean, friendly and very accessible. It’s well balanced with class and relaxation. I would return 1000 times
Stayed 2 nights in Jul 2025

10/10 Excellent

Amala

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 1 night in Jun 2025

2/10 Terrible

Tomas

Business traveller
Stayed 1 night in Jul 2025

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is not friendly. The breakfast not good. Good location, easy access to the town and to the airport.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, comfortable roomw

The Mercure is well located, had plenty of parking space, a nice pool and English speaking friendly staff. The breakfast is basic, but good enough for the day at the beach. Pool/Beach towel will cost you €3 to rent. There’s a good steak house and Japanese restaurant near the hotel. We definitely recommend this hotel!
Stayed 4 nights in Jun 2025

6/10 Okay

Graziella

Staff were not interested or informed. Would carry on talking to staff whilst your waiting, whilst chewing gum and not looking professional.
Stayed 3 nights in May 2025

4/10 Poor

Mazahir Hussein

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the location as it provided easy walking access to the old town and good connections for buses and trains to explore other parts of the island. The hotel has an excellent gym and contrary to other reviews, it was available without charge. Staff were friendly and courteous, but at times ineffective. Unfortunately, we encountered a string of problems during our stay. Some of these were addressed, but many were not. Room cleaning was often perfunctory, for example the layer of dust behind the headboard. Safe in room did not work, but they replaced it promptly Sockets near the desk area were unsafe and pulled out of the wall when used. Major safety issue. Reading light by bed broken. It took two days to get fixed Entrance light to room didn’t work, it never got fixed. Fixtures and fittings such as the clothes rack were broken. Breakfast was very limited, and items frequently ran out. Staff were overworked so struggled to replenish eggs, bread etc. Bread was poor quality as was the fresh fruit Breakfast choice is very limited, especially for vegetarians. On our last day we made a formal complaint about the above. We were seen by the bookings manager who promised to raise the matter with the general manager. She said that we would receive compensation, but 7 days after returning no communication from the management. Regrettably, I cannot recommend this hotel and my experience of staying there has now damaged my view of other Mercure and All Accor hotels.
Stayed 5 nights in May 2025

6/10 Okay

Verified traveller

Disliked: Staff & service
Perhaps the oddest hotel is ever stayed in. Tried to use the sauna/gym while staying but no one was there and it felt like I was wandering the back rooms on the underworld. Very little staff and overall the hotel was just strange. Glad we were staying there only one night
Stayed 1 night in May 2025

4/10 Poor

Fredy Libardo

Travelled with family
Disliked: Property conditions & facilities
Old
Stayed 5 nights in Apr 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room wasn’t in the best condition. Mould all over the bathroom ceiling and into the bedroom. The air conditioning was broken. In fairness, manager tried to fix it but it wouldn’t circulate round the room. Distances are accurate to key sites within city.
Stayed 2 nights in Oct 2024

8/10 Good

Peter

Stayed 2 nights in Sep 2024

10/10 Excellent

Justin

Stayed 2 nights in Aug 2024

6/10 Okay

J

Disliked: Property conditions & facilities, room comfort

Book elsewhere

The hotel has some new suites; and some 80s suites. Unfortunately we didn’t check the photos well enough and ended up in the 80s. An uncomfortable bed, no where to sit except a broken chair, a bathroom with cracked tiles and a tiny square shower. So if you get room 134 ask to move. Don’t even start me with breakfast- everything comes out a packet. Not a fresh fruit juice or a good cup of coffee in sight! We paid €800 for 4 nights which is outrageously over charged for the standard.
Stayed 4 nights in Aug 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has everything needed for a few days accommodation. Pool area is good, breakfast excellent, rooms were comfy and air conditioning made it cool on very hot days. The area is not great but only five mins walk to old town, shops and restaurants. Staff were efficient and very friendly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Deivid, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel is a short walk to the center and very close to the train station and many buses stop about 2 blocks away. Room was comfortable and great size. The pool was nice but closes too early because they serve dinner by it. Would stay again
Stayed 3 nights in Aug 2024

10/10 Excellent

Sergiy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Carlo

Stayed 1 night in Aug 2024

4/10 Poor

JEFF

Travelled with group
Liked: Cleanliness
Disliked: Room comfort

False advertising

AC was not working and it was hot and humid. Could not relax. Repeatedly asked but they could not correct it. No kettle in the room No mini bar in the room Bar/cafe bar in the lobby not open Cracked tiles and toilet seat NOT 4-star Do Not Stay Here
Stayed 2 nights in Jul 2024