Ogasawara Holiday Packages

Hotel was very very good for the price we paid! Room is very spacious, bathroom is big they got everything u could potentially need it’s in the middle of Los Angeles everything is literally super close by the airport popular attractions it’s a good place! Our room had issues with the ac, it was leaking so you’d wake up every morning with a bunch of water but besides that it was a very very great experience customer service was good! Only other issue is They have so many charges though they charge for parking so be aware of that it’s 12 bucks a night I think they should give it for free! They require a very huge deposit 250 dollars and they don’t do late checkout 😤

The light switches were inadequate; the switch needed to be just "flicked". There was no info telling us the only way to turn the lights on throughout the room was to "flick" the switch. The TV remote malfunctioned. The numbers on the TV screen did not indicate which shows were on which channels. There was no luggage rack, so we had to retrieve our packed luggage items from the bed or floor. When I reported the luggage rack issue, the assistant manager said I needed to request one from housekeeping! There was no makeup mirror and the light above the sink was dim. The switch to the small table lamp on the night stand was broken so there was no way to turn it on. A note was on the phone that instructed me to "use the QR code by the bed to access the phone." There was no QR to be found on either side of the bed. The pillows were uncomfortable; my husband's neck ached upon awakening. I was put on hold for about 5 minutes just to get an answer from the simple question, "What is checkout time?" How about placing a small sign indicating checkout time on the small table between the two chairs or on the door? We will not be returning to this hotel.

Clean and convenient