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Hotel Description

At Grand Hotel you'll be within just a 10-minute stroll of Victoria Park and Nuwara Eliya Golf Club. Highlights at this hotel include 3 restaurants, an outdoor swimming pool, and free valet parking.

TVs with cable channels are featured in all 154 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and coffee/tea makers. Dining in is an option with room service, and minibars provide refreshments. Nice touches to enhance your stay include slippers and free toiletries, while premium linens invite a good night's rest. Free bottled water, safes, and desks are also available.

The restaurant, Grand Indian, serves Indian cuisine and is open for lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. A meeting room and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a fitness center, and a free manager's reception. There's also the convenience of an airport shuttle.

With a stay at this 4-star Nuwara Eliya hotel, you'll be 15.6 km (9.7 mi) from Horton Plains National Park.

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room, 1 Bedroom, Accessible, Hill View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Grand Hotel ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel

Everyone (4) Couples (2)
5 out of 5
A beautiful old colonial style hotel set in stunning grounds.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

25 Jan. 2020 by FOM

Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

3 out of 5
Friendly and professional staff and excellent service. Old and smelly carpets, Uncomfortable bed.

Posted by , from Sydney on 24 May 2019

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Comment from Hotel Management

22 Jun. 2019 by FOM

Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

5 out of 5
This hotel was beautiful in every way. Staff were friendly, food was delicious and the property itself was immaculate. Loved the high tea on the lawn with a great selection of teas, which is expected in tea country! If you are looking for a little luxury in Sri Lanka this is the hotel for you! Highly recommend.

Posted by on 14 Feb. 2019

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Comment from Hotel Management

21 Feb. 2019 by FOM

Dear Guest, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. Our staff go above and beyond each and every day to make sure our guests are looked after. I would like to personally thank you for your business, and look forward to your next stay with us! Best wishes,

5 out of 5
A truly grand experience. The hotel, the grounds, service and facilities could not be faulted.

Posted by on 4 Sep. 2018

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Comment from Hotel Management

4 Sep. 2018 by FOM

Dear Valued Guest, We are glad to hear that you have had a comfortable and relaxing stay at The Grand Hotel Nuwara Eliya. It is truly encouraging for me and my team to receive such positive feedback from our valued guests and thank you for the recommendations given. We will be delighted to welcome you back in our hotel, and let us know of your plans to visit Nuwara Eliya again in the future.

5 out of 5

Great location - Great food

Pros: Old age charm and the food.
We stayed 2 nights here and thoroughly enjoyed it! The hotel is situated in a very good location - easy to walk to town or the race course where all the local activity occurs. The breakfast is amazing catering for everyone I would imagine. Our room was large and very comfortable. We loved this place.

Posted by on 24 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by FOM

Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire team. We look forward to welcoming you back to the Grand Hotel, once again. Yours sincerely, Front Office Manager

5 out of 5

Nice hotel. We stayed here for the second time.

Pros: The decor and service plus cleanliness.
Cons: Prices are too high. Should be lowered without sacrificing the standard and quality of service.
Location: It was excellent for our stay.
Beautiful hotel. Loved our stay. Will definitely come again. Food was great too. The room was perfect plus the decor.

Posted by , from Sydney on 26 Feb. 2018

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Comment from Hotel Management

11 Mar. 2018 by FOM

Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes, Front Office Manager

Property Features

Grand Hotel offers its guests an outdoor pool and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. A business center and a meeting room are available. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Hotel. Free self parking and valet parking are available. This 4-star Nuwara Eliya hotel is smoke free.

  • 154 guestrooms or units
  • 3 dining venues
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Bandaranaike Intl. Airport (CMB) (154.2 km / 95.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Hotel offers 154 accommodations with minibars and safes. Beds feature premium bedding. Cable television is provided. Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Grand Indian - This restaurant specializes in Indian cuisine and serves lunch and dinner.

Grand Thai - This restaurant specializes in Thai cuisine and serves lunch and dinner. Open daily.

Magnolia - This restaurant specializes in international cuisine. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • No cots (infant beds) available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Nuwara Eliya
  • Grand Nuwara Eliya
  • Grand Hotel Hotel
  • Grand Hotel Nuwara Eliya
  • Grand Hotel Hotel Nuwara Eliya

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.