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New Akan Hotel

3.5 star property
Lakefront hotel with 2 restaurants and sauna

Photo gallery for New Akan Hotel

Outdoor spa tub
Buffet
Outdoor spa tub
Suite Room with Private Sauna, Lake View, Non Smoking (Shangrila Building)
Public bath

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping
  • Free WiFi
  • Air conditioning
The current price is AU$180
10 Nov - 11 Nov

Explore the area

View map
2-8-8 Akanko Onsen, Akan-cho, Kushiro, Hokkaido, 085-0467
  • Place, Akankohan Eco Museum Center
    ‪5 min walk‬
  • Place, Lake Akan
    ‪8 min walk‬
  • Place, Ainu Kotan
    ‪16 min walk‬
  • Airport, Kushiro (KUH)
    ‪60 min drive‬

Room options

View all photos for (Non-Smoking) Crystal - Lake View Western Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Lake View Western Style Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 24 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (Non-Smoking) Crystal - Western Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Western Style Room [No View Specified]

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for (Non-Smoking) Crystal - Japanese Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Japanese Style Room [No View Specified]

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (Non-Smoking) Crystal - Lake View Japanese Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Crystal - Lake View Japanese Style Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 33 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Japanese Style Room [No View Specified]

Highlights

Air conditioning
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 35 sq m
  • Mountain view
  • Sleeps 5
  • 5 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Lake View Japanese Style Room

In-room safe, desk, free WiFi, bed sheets

(Non-Smoking) Shangri-La - Lake View Japanese Style Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 35 sq m
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for (Non-Smoking) Shangri-La - Lake View Resort Twin Room

(Non-Smoking) Shangri-La - Lake View Resort Twin Room

(Non-Smoking) Shangri-La - Lake View Resort Twin Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About the area

Kushiro

At New Akan Hotel you'll be within just a 10-minute stroll of Lake Akan and Akankohan Eco Museum Center. Highlights at this hotel include 2 restaurants, free self-parking and a sauna. .The buffet restaurant, Felice, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 8:30 AM. .Attractions in proximity to this 3.5-property class Kushiro hotel include Lake Kussharo and Lake Mashu.

What's nearby

  • Akankohan Eco Museum Center - 5 min walk - 0.4 km
  • Lake Akan - 8 min walk - 0.7 km
  • Akanko Ainu Theater Ikoro - 11 min walk - 1.0 km
  • Ainu Kotan - 16 min walk - 1.3 km
  • Taroko Lake Jiroko Lake - 2 min drive - 2.4 km

Getting around

  • Mashu Station - 35 min drive
  • Kushiro (KUH) - 64 min drive

Restaurants

  • ‪MAIN DINING TENGA 天河 - ‬6 min walk
  • ‪民芸喫茶 ポロンノ - ‬7 min walk
  • ‪百味庵 - ‬2 min walk
  • ‪奈辺久 - ‬4 min walk
  • ‪両国総本店 - ‬4 min walk

About this property

New Akan Hotel

Lakefront hotel with 2 restaurants and sauna
There are 2 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. New Akan Hotel offers its guests hot springs and a sauna. A vending machine, an arcade/games room, and multilingual staff are also featured at New Akan Hotel. Self parking is free.
  • 370 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Built in 1965
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Games room or arcade
  • Garden
  • Lift
  • 1 conference room
New Akan Hotel offers 370 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Kushiro hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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The price is AU$411
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Felice

Things to do

  • Arcade/game room
  • Hot springs
  • Sauna

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Banquet hall
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Akan Hotel
New Akan
New Akan Hotel
New Akan Hotel Kushiro, Japan - Hokkaido
New Akan Hotel Kushiro
New Akan Kushiro
New Akan Hotel Hotel
New Akan Hotel Kushiro
New Akan Hotel Hotel Kushiro

Frequently asked questions

What is the cancellation policy at New Akan Hotel?

New Akan Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at New Akan Hotel?

As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at New Akan Hotel on 10 Nov 2025 start from AU$173.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at New Akan Hotel?

Yep, New Akan Hotel has a free self car park.

Does New Akan Hotel serve breakfast?

Sure does, buffet brekkie is available daily from 7:00 AM to 8:30 AM.

Is there a free airport shuttle available at New Akan Hotel?

No, New Akan Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at New Akan Hotel?

Yep, you can grab a meal at New Akan Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at New Akan Hotel?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at New Akan Hotel?

No, only service animals are allowed.

Reviews

New Akan Hotel Reviews

7.8

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 69 out of 222 reviews
Rating 8 - Good. 87 out of 222 reviews
Rating 6 - Okay. 43 out of 222 reviews
Rating 4 - Poor. 16 out of 222 reviews
Rating 2 - Terrible. 7 out of 222 reviews

Reviews

10/10 Excellent

Takami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like hot spring big bath.
Stayed 2 nights in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Overrated For Price

The front desk was a little standoff ish. I arrived at 9pm and you would have thought the world was ending. Just a massive hotel with a lot of people. The onsen was super crowded and lots of the surrounding restaurants close earlier than mentioned. A bit pricey for the style of room, but very limited availability in the area.
Stayed 1 night in Jun 2025

10/10 Excellent

Ong

Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The best thing about the hotel was the rooftop pool! The buffet for bfast and dinner was very nice. Unfortunately the rims, while clean, were very dated.
Stayed 2 nights in Jul 2025

4/10 Poor

Fatima

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff was friendly, but the room and the dinner buffet was not up to standard! The hotel itself it's really old it needs a makeover all around. Luckily it was for one night only.....
Stayed 1 night in Jun 2025

10/10 Excellent

Ming, Anaheim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location. We were able to walk to the ferry port. It is walking distance to the bus station. The dinner buffet was excellent. There were many varieties of food. Our room was clean and faced Lake Akan. A great place to stay!
Stayed 2 nights in May 2025

8/10 Good

Tay Kay

Travelled with family
Liked: Property conditions & facilities
A very wide spread and luxurious buffet dinner. Take the half board
Stayed 2 nights in Jun 2025

10/10 Excellent

Jinny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful dinner and breakfast!
Stayed 1 night in Dec 2024

8/10 Good

Jean-Marc

Stayed 1 night in Feb 2022

6/10 Okay

SHIRO

Liked: Staff & service, room comfort

Food is good, the roof top bath is terrible.

Everything is good except the roof top bath… that was really disappointing. You should not be deceived by the picture….
Stayed 1 night in Aug 2021

10/10 Excellent

Ranson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On Lake View

Some rooms are a bit dated and wifi was weak. Small bathroom given size of room but beautiful views, nice service and great breakfast and dinner buffet (plenty of choices).
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Beautiful views, but antiquated facilities

The hotel is conveniently located on the site of Lake Akan, and our room had a stunning view of the lake. However, overall the room was very old-fashioned - we wondered if it had been renovated since the hotel opened - and it has the tiniest bathroom I have ever seen in Japan. It is so tiny that is difficult to use the toilets comfortably, and some visitors may have problems entering the bathroom. The hotel "upgraded" the toilets by adding a Washlet seat system, but the seat is too big for the old-fashioned toilet bowl and makes the space seem even smaller. Be careful when using the bathtub, as the bathroom floor flooded easily. The dinner and breakfast buffets offered a wide variety of good food with a nice view of the lake. It is a pity, however, that the breakfast buffet only offers margarine, especially since Hokkaido is a great producer of butter.
Stayed 1 night in Aug 2021

8/10 Good

wimolmas

Liked: Staff & service, property conditions & facilities, room comfort
Good service.
Stayed 1 night in Feb 2020

6/10 Okay

KAH CHUAN

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

LIAN HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good relaxing stay with a nice lakeside views

Check-in was fast, efficient and courteously done; staff friendly. Room size is big, bed & toilet clean; the shower curtains however, ave a 'smelly' odour and they were one or two hooks missing and felt 'mouldy'. The decor needs an upgrade overall from the room, lobby to the common areas. Book with a good view of the lake (Lake Akan) and Mt. Oakan. Quite central located in this resort area, and if you drive, easy access to the other lakes like Kussharo and Musho as well as other nice observation points for wonderful views of the lakes and surrounding area. The breakfast and dinner restaurant area is huge and can be busy during peak hours. There is a wide selection of western and local food; they are replenished regularly. The onsen is worth a visit and open almost 24 hours.
Stayed 1 night in Jul 2019

8/10 Good

Jasmine, SINGAPORE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast & dinner were good with lots of variety. The outdoor onsen has excellent view of lake akan. Smelt fishing at lake Akan was excellent and reasonably price compare to other places. Firework was better here compared to other places in Hokkaido. Hot beverages and simple snacks were served during check in. Pillows very hard.
Stayed 1 night in Mar 2019

8/10 Good

Say Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooftop spa!

love the rooftop spa. Great for relax.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a run down condition, wallpaper falling off, bathroom inside the room had stains everywhere including on the sink and basin. Towel had stains. Dinner and breakfast included was buffet style and overall the quality and taste was below average. It seemed like the restaurant could not cope with the influx of customers and food was mostly empty. Felt like it was a war zone. Customers kept having to tell staff that food were empty. No table service, used plates piled as there were insufficient staff to take away used plates. Also we stayed for 2 nights and the buffet food was exactly the same for breakfast and dinner. On the other hand, the lake view in the Japanese tatami room was excellent, best view for the Snow Festival fireworks. Rooftop pool is nice, women's onsen is spacious and has a sauna. Hotel has a minivan driver service to drive you to the car park
Stayed 2 nights in Feb 2019

2/10 Terrible

AS&family, Singapore

Disliked: Property conditions & facilities, room comfort
Not impress by the hotel 70’s decor. Overall badly needed a facelift on its facility, decor and room. Our room is on second floor near the restaurant. The room is full of tapayaki smell when night service ended. Not impressed by hotel buffet, too crowded with many tour groups. Don’t both to go Onsen.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

自助餐種類多

好多旅行團, 晚餐時段非常多人, 但食物種類夠多, 甜品豐富, 天台SPA有提供衣服換上, 可以男女共浴
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Pleasant Stay

Nice environment. Room needed some renovation. However, the spread at buffet dinner and breakfast was great and good Japanese standard.
Stayed 1 night in Sep 2018

6/10 Okay

Dan

Good buffet dinner and breakfast.

Paid extra for a room with lake view instead, was given a room facing the lake but with no view as the window area is blocked by a huge full branch tree. Very dissappointed not able to enjoy the beautiful sun-set view of the beautiful lake.
Stayed 1 night in Jul 2018

10/10 Excellent

Susan S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful room, great buffet and spa

Our room was the largest I had ever seen in a Japanese hotel. In addition to the comfortable pair of "twin" beds (which were larger than American twin beds) pushed together, there was a large futon set against a large bay window, so we could relax and enjoy a fantastic view of Lake Akan. The breakfast and dinner buffets included in our room fee provided a broad selection of japanese and western style dishes that were delicious. There was a spa on the roof of the hotel that included two jacuzzies (sp?) and one huge warm pool with semi-submerged lounge chairs. We could lay on the chairs and look up at the stars or enjoy colored light sculptures. Even though there were about two tour bus groups in the hotel, our room and the spa were quiet.
Stayed 1 night in Oct 2017

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicely renovated rooms with a good view.

Hotel is well located on the lake. The lobby area is very dated; feels like a 1980's hotel. We had rooms in the Shangri-La wing, which appear to have been recently and very tastefully renovated. They were much more spacious than other hotels in which we stayed in Hokkaido and had beautiful views of the lake. The bathrooms, however, were tiny. The buffet dinner and breakfast were served in the restaurant off the lobby area. I have never seen this many people at a buffet. There appear to have been quite a few tour groups in the hotel. Although it was crowded, with extraordinarily long lines, everything was calm and everybody was extremely polite. Although very few staff spoke a word of English, they were extremely helpful.
Stayed 1 night in Aug 2017

6/10 Okay

Sally, Melbourne

Nice rooftop onsen and spa

We stayed for three nights. Large groups checked in and out of this hotel everyday during our stay. Buffet breakfast and dinner are very crowded. The hotel is right in front of the lake and nice rooftop onsen has spectacular view.
Stayed 3 nights in Jun 2017