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Jiva Hoa Lu Retreat

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Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers
Tam Coc Villa | Garden view
Land view from property
Lobby
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$418
includes taxes & fees
25 Apr - 26 Apr

Explore the area

View map
Hoa Lu, Hoa Lu, Ninh Binh, 08100
  • Place, Trang An Scenic Landscape Complex
    ‪1 min walk‬
  • Place, Thai Vi Temple
    ‪3 min walk‬
  • Place, Thung Nham Bird Park
    ‪23 min drive‬

Room options

Tam Coc Villa

  • Mountain view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Heritage Suite One Queen and Two Twins

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 119 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Nature Suite One Queen and Two Twins

  • Mountain view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds and 1 Double Bed

Oasis Deluxe Twin

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

Nature Suite Two Queens

  • Mountain view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

Heritage Suite Two Queens

  • Mountain view
  • 119 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Jiva Hoa Lu House

  • 391 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed and 2 Queen Beds

Oasis Deluxe Queen

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Trà Garden

  • Mountain view
  • 4 bedrooms
  • Sleeps 12
  • 4 King Beds and 2 Single Sofa Beds

Oasis Deluxe – Double Room

  • Sleeps 2

Nature Villa – 2 Doubles

  • Sleeps 4

Heritage Villa – Double & Twins

  • Sleeps 4

Oasis Deluxe – Twins

  • Sleeps 2

Nature Villa – Double & Twins

  • Sleeps 4

Heritage Villa – 2 Doubles

  • Sleeps 4

Tam Coc Villa

  • Sleeps 2

Jiva Hoa Lu House

  • Sleeps 6

Tra Garden

  • Sleeps 8

About the area

Hoa Lu

At Jiva Hoa Lu Retreat, you'll be connected to the convention centre and steps from Trang An Scenic Landscape Complex. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Chi Quan spa can include deep-tissue massages, aromatherapy and reflexology along with access to the sauna and steam room. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, kids' swimming pool, pool loungers and lifeguards on site. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Free local cuisine breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this Hoa Lu hotel, you'll be 0.8 km (0.5 mi) from Thai Vi Temple and 4.4 km (2.7 mi) from Hang Múa.

What's nearby

  • Trang An Scenic Landscape Complex - 1 min walk - 0.0 km
  • Thai Vi Temple - 3 min walk - 0.3 km
  • Hang Múa - 16 min drive - 5.9 km
  • Thung Nham Bird Park - 23 min drive - 7.7 km
  • Hoa Lu Ancient Capital - 29 min drive - 15.9 km

Getting around

  • Ga Cau Yen Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 143 min drive

Restaurants

  • ‪Chef Hien Restaurant And Coffee - ‬20 min walk
  • restaurant cooking class
  • ‪Xa Ot - ‬18 min walk
  • ‪Hoang Cuisine - ‬4 min drive
  • ‪Thuy Linh Restaurant - ‬4 min drive

About this property

Jiva Hoa Lu Retreat

Jiva Hoa Lu Retreat offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 1755 square feet (163 square metres) and includes a conference centre. A children's pool, spa services, and a terrace are also featured at the family-friendly Jiva Hoa Lu Retreat. An area shuttle within 1.5 kilometres and A ferry terminal shuttle are free. Self parking is free.

This Hoa Lu hotel is smoke free.

  • 164 guestrooms or units
  • 2 levels
  • 1755 sq ft of conference space
  • 163 sq. m of conference space
  • Built in 2024
  • Local cuisine
  • Breakfast available (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Jiva Hoa Lu Retreat offers 164 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and free newspapers. Rooms open to balconies or patios. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathrobes, slippers, designer toiletries and bidets. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Chi Quan spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 1.5 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Free ferry terminal shuttle
  • Shopping centre shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Things to do

  • Bicycle storage
  • Bicycle tours
  • Books
  • Children's pool
  • Ecotours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free area shuttle
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Computer station
  • Conference centre (1,755 square foot of space)

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1750000 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 2500000 per vehicle (return, maximum occupancy 5)
  • Airport shuttle fee per child: VND 2500000 (one-way)
  • Rollaway bed fee: VND 1750000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Jiva Hoa Lu Retreat?

Jiva Hoa Lu Retreat offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Jiva Hoa Lu Retreat?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Jiva Hoa Lu Retreat on 25 Apr 2026 start from AU$418, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Jiva Hoa Lu Retreat?

Yep, Jiva Hoa Lu Retreat has a free self car park.

Are there any beaches close to Jiva Hoa Lu Retreat?

The closest beach to Jiva Hoa Lu Retreat is Nha Tho Do - Nam Dinh (41.4 km).

Is there a spa on site at Jiva Hoa Lu Retreat?

Yep, Chi Quan spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Jiva Hoa Lu Retreat have a pool?

Jiva Hoa Lu Retreat has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 6:00 PM.

What makes Jiva Hoa Lu Retreat a romantic place to stay?

Couples spa treatments and couples dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Jiva Hoa Lu Retreat.

Is Jiva Hoa Lu Retreat family-friendly?

You bet! With amenities such as a children's pool, a playground and free bike rentals, it's no surprise that Jiva Hoa Lu Retreat is a hit with families.

Does Jiva Hoa Lu Retreat serve breakfast?

Sure does, complimentary local cuisine breakfast is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Jiva Hoa Lu Retreat?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Jiva Hoa Lu Retreat?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Jiva Hoa Lu Retreat?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Jiva Hoa Lu Retreat?

No, only service animals are allowed.

Jiva Hoa Lu Retreat Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 47 reviews
Rating 8 - Good. 5 out of 47 reviews
Rating 6 - Okay. 1 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ninh Binh is simply EPIC! We have been several times, and love this neck of the woods. Coming from Hanoi, this gem of a destination is the perfect place to rest, recharge, and listen to nature. And there is no better place to unplug than Jiva Hoa Lu Retreat and Resort. The staff are the most professional, the grounds are well kept, and the scenery is second to none. We enjoyed the spa as the treatments were world class and the therapists were so friendly and welcoming. The restaurant was surprisingly delicious, as the breakfast buffet was on point, and the dinner was spectacular. We even celebrated a birthday and the staff was particularly attentive to making sure the celebration was so special. We took part in a private tea ceremony, and I think this was one of the highlights of our stay. They offered an E-Bike private tour which we took advantage of, and it was so fun! The benefit of staying at Jiva Hoa, is that it is off the beaten path, and yet, the staff offer a buggie/golf cart shuttle to town any time that it is needed. The resort uses an app which was a cool feature to communicate with the staff for any needs. There are plenty of hotels and homestays within the Ninh Binh area, however, if you are looking for a luxury stay which will blow you away, look no further than Jiva Hoa. It is worth every VND! We will definitely be back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property in a gorgeous serene setting immersed in nature. Intentional design detail that pulls in elements from nature. Beautiful landscape architecture and immaculately groomed gardens. Super sweet and attentive staff. Very nice spa services. Delicious buffet breakfast offering extensive variety of east and west dishes. Very fast internet service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and property were stunning. The spa and pool area was such a nice perk. I had the best massage of my entire trip here! Stay here if you are looking for somewhere peaceful with local charm.
Stayed 2 nights in Nov 2025

10/10 Excellent

Frederick, Livingston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Jiva Hoa Lu was an excellent choice for us to enjoy a few days in Ninh Binh. Firstly, the location is very close to the center of Tom Coc, where there is access to the river boat tours, restaurants and simple shopping. A hotel electric golf cart can drop you off and pick you up via a request on their app. Upon arrival into the Indochine inspired reception area, friendly and helpful staff greet you and take care of luggage. The grounds are set amongst a backdrop of the limestone mountains and create a private space for the resort. The pool is massive and offers cocktails and the main menu. The rooms are spotless with a comfortable firm bed and crisp sheets for a good rest. Each room has its own wireless access to power devices and TV apps. Breakfast offers delicious Vietnamese and Western options. Don’t hesitate to book!
Stayed 3 nights in Nov 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, property conditions & facilities
Increíble ubicación
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay here was exceptional. The property is tucked away in a secluded, peaceful area, yet only a quick 2-minute bicycle or motorbike ride from all the busyness. It was the perfect balance of quiet comfort and easy access to everything we needed. We truly enjoyed the calm atmosphere and would highly recommend this place to anyone looking for a relaxing getaway.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location
Stayed 2 nights in Oct 2025

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, amenities
Beautiful resort with lots of nature. The pool is very nice and big. The staff is friendly, but the english level could be improved.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gaston

Stayed 1 night in Sep 2025

10/10 Excellent

Cuong, Highgate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. Get a motorbike and go exploring!
Stayed 3 nights in Aug 2025

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING relaxing retreat!! So luxurious and the staff were so friendly
Stayed 5 nights in Jul 2025

2/10 Terrible

Damien

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

James, Rockville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled into the hills only a 10 minute walk to town, we enjoyed our stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Liked: Property conditions & facilities, room comfort
This may be one of our favorite properties in our honeymoon. It is newer so the gym was not yet ready but that was okay. The pool was so relaxing! They have dining on the property but since it was slow season it wasn’t a buffet breakfast like advertise, again not that big of deal. Highly recommend renting bikes for free from them and just heading into the city to eat! Also they do take you on golf carts to the city for free also! Very very nice resort
Stayed 3 nights in May 2025

10/10 Excellent

Samantha

Stayed 3 nights in Apr 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Vanushri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, very relaxing and calm
Stayed 3 nights in Apr 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hidden gem! Clean new rooms, friendly staff, well maintained grounds, incredible views. Wonderful to bike through the rice patties and into town. We would definitely return!
Stayed 2 nights in Apr 2025

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous

Breathtaking grounds, amazing staff
Stayed 2 nights in Feb 2025

10/10 Excellent

ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay surrounded by the karsts. Away from it all but a golf cart ride into town . Loved it
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel was clean, nice view. But hotel was understaff, and the staff need better training. Especialy restaurant was slow
Stayed 1 night in Jan 2025

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful nature resort with excellent servuce

this place was absolutely beautiful and the service was impeccable. we were there for the soft opening so we felt lucky to sort of have the place to ourselves while they were still doing finishing touches. the property is gorgeous and it’s close to the little town where everything is. they have a free shuttle to the town or nice bicycles you can rent. the rooms were so nice and brand new!
Stayed 2 nights in Dec 2024

10/10 Excellent

Chinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way, quiet. Staffs are wonderful
Stayed 3 nights in Jan 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, amenities not yet available

Beautiful and scenic, perhaps the best property in Tam Coc. Nestled between misty limestone mountains, Jiva provides a serene getaway with superb service from employees, a delicious and plentiful breakfast, and beautifully designed rooms each with a Mountain View. It was so beautiful that we extended our stay by a night. While the service and atmosphere were wonderful, Jiva retreat is in a “soft opening,” with spa and sauna services not yet available and ongoing construction of amenities listed online. This information is not on the Hotels.com or Google, and we were not made aware of this until our arrival. This was a disappointing, as we had planned to use these services when we booked. The mattress was also very firm, which affected sleeping comfort. Overall a lovely stay and we would love to return in the future. When the retreat has full amenities, it will undoubtedly be a five star experience.
Stayed 2 nights in Dec 2024