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InterContinental Resort Jiuzhai Paradise by IHG

5.0 star property

Photo gallery for InterContinental Resort Jiuzhai Paradise by IHG

Spa
Exterior
Exterior
Restaurant
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$183
includes taxes & fees
28 June - 29 June

Explore the area

View map
Ganhaizi, Zhangzha Town, Jiuzhaigou, Ngawa Autonomous Prefecture, Sichuan, 623402
  • Place, Ganhaizi National Forest Park
    ‪6 min drive‬
  • Place, Jiafan Ancient City
    ‪7 min drive‬
  • Place, Jiuzhai Valley National Park
    ‪15 min drive‬
  • Airport, Jiuzhaigou (JZH-Huanglong)
    ‪75 min drive‬

Room options

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

8.0 out of 10
Very good
(1 review)
  • Hill view
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 1 King Premium Balcony

Premium bedding, down duvets, minibar, in-room safe

1 King Premium Balcony

  • Mountain view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access (Balcony)

Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

Suite, 1 Bedroom, Club lounge access (Balcony)

  • Mountain view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Club lounge access (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Club lounge access (Balcony)

  • Mountain view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King, Suite, 1 Bedroom, Mountain View

Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

King, Suite, 1 Bedroom, Mountain View

  • Mountain view
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Classic Outdoor Living Area

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Outdoor Living Area

  • Hill view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

Suite

  • Hill view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

  • Hill view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 1 King Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Balcony

  • Hill view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Twin Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Twin Classic Balcony

  • Hill view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Club lounge access (Balcony)

Mountain view

Premium Room, 2 Double Beds, Club lounge access (Balcony)

  • Hill view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 2 Double Classic Balcony

Mountain view

2 Double Classic Balcony

  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for 2 Double Premium Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Double Premium Balcony

  • Hill view
  • 38 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, Multiple Beds, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Multiple Beds, Balcony, Mountain View

  • Mountain view
  • 41 sq m
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Roll-in Shower (Mobility Access Equipment)

Mountain view

Room, 2 Double Beds, Roll-in Shower (Mobility Access Equipment)

  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Premium Room, 1 King Bed, Balcony (Kids Theme)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Suite, 2 Bedrooms, Club lounge access

  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room, Multiple Beds, Club lounge access (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Multiple Beds, Club lounge access (Balcony)

  • Mountain view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

About the area

Jiuzhaigou County

A luxury stay in Ngawa Autonomous Prefecture awaits you at InterContinental Resort Jiuzhai Paradise by IHG. You'll be 4.8 km (3 mi) from Ganhaizi National Forest Park and 5.8 km (3.6 mi) from Jiafan Ancient City. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this 5-property class Ngawa Autonomous Prefecture hotel, you'll be 23 km (14.3 mi) from Zharu Temple and 30.2 km (18.8 mi) from Shuzheng Village.

What's nearby

  • Ganhaizi National Forest Park - 6 min drive - 5.7 km
  • Jiafan Ancient City - 7 min drive - 6.7 km
  • Jiuzhai Valley National Park - 15 min drive - 16.0 km
  • Zharu Temple - 27 min drive - 28.8 km
  • Shuzheng Village - 36 min drive - 38.0 km

Getting around

  • Jiuzhaigou (JZH-Huanglong) - 78 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬11 min drive
  • ‪The Club International Lounge - ‬4 min walk
  • ‪黄哈达藏家 - ‬16 min drive
  • ‪赞普 - ‬12 min drive
  • ‪林中漫步 - ‬4 min walk

About this property

InterContinental Resort Jiuzhai Paradise by IHG

There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A business centre, meeting rooms, and limo/town car service are available.

Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury InterContinental Resort Jiuzhai Paradise by IHG. Self parking is free.

Smoking is allowed in designated areas at this 5-star Ngawa Autonomous Prefecture hotel.

  • 979 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Conference rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
InterContinental Resort Jiuzhai Paradise by IHG offers 979 accommodations with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels, first-run films and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Exterior
Hilton Jiuzhaigou Resort
Ngawa Autonomous Prefecture
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.8 out of 5, Exceptional, 31 reviews
The price is AU$230
includes taxes & fees
15 June - 16 June
Hilton Jiuzhaigou Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 148 for adults and CNY 74 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Private picnics

Things to do

  • 24-hour gym
  • Playground

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's toys
  • DVD player
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Phone accessibility kit
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • Art Deco architecture
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • First-run films
  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Resort Jiuzhai Paradise by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 148 for adults and from CNY 74 for children
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

InterContinental Jiuzhai
InterContinental Jiuzhai Paradise Ngawa Autonomous Prefecture
InterContinental Paradise
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Paradise
Jiuzhai InterContinental
Jiuzhai Paradise
Jiuzhai Paradise InterContinental Resort
Jiuzhai Paradise Resort
Resort Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
InterContinental Jiuzhai Para
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Jiuzhai Paradise by IHG Hotel
InterContinental Resort Jiuzhai Paradise an IHG Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Resort Jiuzhai Paradise by IHG?

InterContinental Resort Jiuzhai Paradise by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Resort Jiuzhai Paradise by IHG?

As of 14 June 2026, prices found for a 1-night stay for 2 adults at InterContinental Resort Jiuzhai Paradise by IHG on 28 June 2026 start from AU$183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Resort Jiuzhai Paradise by IHG?

Yep, InterContinental Resort Jiuzhai Paradise by IHG has a free self car park.

What makes InterContinental Resort Jiuzhai Paradise by IHG a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at InterContinental Resort Jiuzhai Paradise by IHG.

Is InterContinental Resort Jiuzhai Paradise by IHG family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as baby baths and children's slippers in the guestrooms, it's no surprise that InterContinental Resort Jiuzhai Paradise by IHG is a hit with families.

Does InterContinental Resort Jiuzhai Paradise by IHG serve breakfast?

Sure does, buffet breakfast is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at InterContinental Resort Jiuzhai Paradise by IHG?

No, InterContinental Resort Jiuzhai Paradise by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Resort Jiuzhai Paradise by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Resort Jiuzhai Paradise by IHG?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at InterContinental Resort Jiuzhai Paradise by IHG?

No, pets and service animals are not allowed.

InterContinental Resort Jiuzhai Paradise by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 94 reviews
Rating 8 - Good. 24 out of 94 reviews
Rating 6 - Okay. 25 out of 94 reviews
Rating 4 - Poor. 4 out of 94 reviews
Rating 2 - Terrible. 6 out of 94 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Chern Chern

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I feel a bit upset and disappointed of choosing this hotel because the variety of restaurant is limited, only 1, also I paid extra for the mountain view but I only get small little part of mountain view, instead in front of me is all trees not the mountain view.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kwong Hoe

Liked: Cleanliness, staff & service, room comfort
Wifi too slow
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

WENHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

穹顶很不错。很有特色

酒店最近几年翻新了，住起来很舒服。
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Wing Si

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

房間很污糟

房間很污糟，地毯好像十年未吸過麈一樣。地板很多灰塵，廁所很大臭味，不乾不淨。廁所內冇電掣位插風筒。水龍頭及面盆周邊充滿頑固水卵
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities

双卧套房用品不齐全

双卧室套房，外面的浴室没有浴巾，没有任何生活用品，没有吹风筒。双卧室也应该考虑到不一定是一家人，人数可能超过两个人，客厅的各种杯子都只有两个，不太清楚酒店是怎么定义双卧室套房的。服务等等都很好，但是这些细节问题考虑得非常不周到，打了很多次客服电话。
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Zhaoyang

Liked: Staff & service
Disliked: Cleanliness, room comfort

Nice structure by baddly maintained

In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.
Stayed 4 nights in Jul 2017
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique decor and surroundings

It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.
Verified

2/10 Terrible

Hau Ping

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't be here any more!!!

Absolutely sub standard intercontinental hotel, the bed is harder than wood, breakfast not omelette and tell me fired egg sold out??? Telling me no cuppacino due to no one know how to make it.... no air condition in the room, they are only provide the heater in the room... no bathtub, my balcony door broken, old towel, dirty toilet etc....
Verified

10/10 Excellent

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel to visit Jiuzhaigou

The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.
Verified

10/10 Excellent

Jayoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place where you can find serenity

It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.
Verified

2/10 Terrible

Ethel

Liked: Property conditions & facilities
Disliked: Staff & service

A hotel that spoilt my holiday

This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.
Verified

6/10 Okay

Wai Fun

我已是第二次住宿, 酒店開始老化了, 裝修開始有點破壞, 被單及毛巾偏舊, 洗手間黑暗
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beatiful hotel spacious room

Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.
Verified

8/10 Good

旅行者

Liked: Staff & service, property conditions & facilities

大型リゾート楽しい

予約した部屋は、最低金額の部屋だったので、部屋は狭く、シャワーのみの部屋でした。暖房は、エアコンのききが悪く寒かったので、フロントに連絡すると赤外線ヒーターを持って来てくれました。その後、冷蔵庫が壊れていたので、結局、別の部屋にアップグレードしてくれました。アップグレードの部屋は広く、シャワーブースとお風呂がありました。暖房は、暖炉風の暖房機が有り、快適になりました。料金は、高くなりますが、1ランク上の部屋を選ぶことをお勧めします。
Verified

6/10 Okay

ph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jiuzhaigou Hotel

Brilliant building in a spectacular mountain setting with lovely rooms. The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded. Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash. The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot. The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly. The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable. We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.
Verified

6/10 Okay

kisung

Liked: Room comfort

구채구 여행

관광특구로 인해 주위 환경은 좋았으나, 호텔 등급대비 청결상태가 부족함.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel confortável mas com muitas restrições

Hotel bom entretanto não havia entretenimento para as crianças, apesar de descrito no site do hotel e mesmo na recepção. As atividades não aconteceram. Piscina somente abria após as 1500 e ainda houve cobrança extra pelo uso da piscina aquecida.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在九寨溝設施最齊全，房間窗外都是山景，比溝囗的酒店多了一份寧靜，酒店員工態度友善親切，酒店本身是度假什息的好地方！
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

予約日程変更に応じてもらえず全額を徴収された

誤って宿泊日を予約してしまい、すぐに変更手続きをお願いしたが予約日程変更に応じてもらえず全額を徴収された。
Verified

6/10 Okay

Hong

Liked: Cleanliness, staff & service

太冻人。

订的是行政房，就想在游览九寨沟后好好休息。客房还行，有个客厅区域。送早餐和下午茶，还有每天免费享用小酒吧6罐软饮。就是供暖实在太差，送的天浴简直把人冻死的节奏。房间也不够暖和，虽然把壁炉也打开了。这一点在冬天还是不建议入住，且离沟口也挺远，必须要包车才能到达。 除此以外，服务员们还是挺礼貌周到的。
Verified

8/10 Good

Maya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Interesting stay

This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

外観は素晴らしい

外観は山の中によくこんな施設を作ったなと思いますがやはり部材はよいものを使っているのでしょうが建築時の現地労働者の質があまり良くないようで建具の取り付けなど細部はとても高品質とは言えません。 又、外資系のホテルの割に空調があまり良くなく室温などあまり快適ではありませんでした。
Verified

8/10 Good

Kristofer

Liked: Cleanliness, property conditions & facilities
Best hotel in the area. Some problems like a very hard beds and the bell boys trying to extort inflated taxi prices but otherwise nice.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

設計及環境良好，但位置不佳

酒店漂亮，光線足夠，花園與群山融為一體，房間大，但暖氣不足，位置不方便，與九寨溝公園距離25分鐘車程，與黃龍機場距離1個多小時車程，出入要靠的士或叫小車，小車司機常常欺騙遊客，說好了價錢，到下車時又說時間太夜(8時) 要支付雙倍車資，所以最好請酒店前台幫忙訂車，價錢質素比較良好。