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The Customs House Inn

3.5 star property

Photo gallery for The Customs House Inn

Room, 1 King Bed
Exterior
Lobby
Exterior
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
38 Depot Street, Pictou, NS, B0K 1H0
  • Place, Caspers Gifts and Crafts
    ‪2 min walk‬
  • Place, Hector Heritage Quay
    ‪3 min walk‬
  • Place, DeCoste Entertainment Centre
    ‪7 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

9.4 out of 10
Exceptional
(22 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.6 out of 10
Exceptional
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Pictou

At The Customs House Inn you'll be within steps of Northumberland Fisheries Museum and Caspers Gifts and Crafts. Highlights at this guest house include in-room free WiFi and free high-speed Internet. .This business-friendly guest house offers free WiFi in public areas, a business centre and express check-out. Additionally, you'll find laundry facilities, dry cleaning/laundry services and luggage storage. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3.5-property class Pictou guest house include Hector Heritage Quay and DeCoste Entertainment Centre.
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What's nearby

  • Northumberland Fisheries Museum - 1 min walk - 0.0 km
  • Caspers Gifts and Crafts - 2 min walk - 0.2 km
  • Hector Heritage Quay - 3 min walk - 0.3 km
  • DeCoste Entertainment Centre - 7 min walk - 0.6 km
  • Pictou Marina - 18 min walk - 1.6 km

Getting around

  • Halifax, NS (YHZ-Stanfield Intl.) - 87 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Murphy’s Margaritaville - ‬12 min walk
  • ‪Subway - ‬2 min drive

About this property

The Customs House Inn

WiFi and wired Internet are free in public spaces. You'll find a business centre on site. The business-friendly The Customs House Inn also features laundry facilities, dry cleaning/laundry services, and express check-out. Free self parking is available.

This 3.5-star Pictou guest house is smoke free.

  • 1 building
  • 8 guestrooms or units
  • 2 levels
  • Built in 1872
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
The Customs House Inn offers 8 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Pictou guest house provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 22

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number RYA-2023-24-04021515187978586-38

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

What is the cancellation policy at The Customs House Inn?

The Customs House Inn offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Customs House Inn?

Yep, The Customs House Inn has a free self car park.

Are there any beaches close to The Customs House Inn?

The closest beach to The Customs House Inn is Caribou and Munroes Island Provincial Park (7.7 km).

Is there a free airport shuttle available at The Customs House Inn?

No, The Customs House Inn does not offer an airport shuttle service.

What time are check-in & check-out at The Customs House Inn?

Check-in begins at 2:30 PM. Check-out time is 11:00 AM.

Are pets allowed at The Customs House Inn?

No, pets are not allowed.

The Customs House Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 214 out of 342 reviews
Rating 8 - Good. 98 out of 342 reviews
Rating 6 - Okay. 23 out of 342 reviews
Rating 4 - Poor. 4 out of 342 reviews
Rating 2 - Terrible. 3 out of 342 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage property, and Doug is an absolute delight.
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historical stay

What a treasure! So cool to stay in the old Custom House. A quick walk to everything, with water views. (As well as construction views, as to be expected at the beginning of the off season). The room was so spacious, with 11-foot ceilings. The furniture’s somewhat scuffed condition only enhanced the feeling of going back in time.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our host was fabulous. Went out of his way to help. Always accommodating. Can’t say enough.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Amenities
I love my room! Beautiful high ceiling, spacious, terrific bathroom.
Stayed 1 night in Jul 2025

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family has run the hotel since the 1990s. Staff are onsite and courteous. Housekeeper was a lifesaver when I forgot my video camera. Innkeeper is friendly and informative. Breakfast is not offered so rate was discounted without us asking. Area is by port so more commericial but had great views of the water and the ship Hector.
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Angele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, one of our favorite stops ! Everything is walkable and in a safe area!
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved it, very clean and quite!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Amenities
Large room..clean Comfy bed
Stayed 1 night in Jul 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wxcellent

What a fabulous place to stay. Our room was huge. That shower was the best. Everything was sparkling clean. We had a locking mishap on our pickup truck, and Doug sorted us out no problem. Will definitely make a detour to stay there on any trip we take.
Stayed 1 night in Jun 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. So beautiful and unique.
Stayed 1 night in Jun 2025

10/10 Excellent

Isabelle

Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here before and were very satisfied with the location and the town of Pictou. Thanks for opening that space and spending time with us. We had a wonderful time. Look forward to next time. : )
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an old building that has been wonderfully converted to a small B&B. It is beautifully done, very clean and comfortable. It is in walking distance of the waterfront with options for meals, even in the shoulder season. It is an interesting place to stay and a nice change of pace from a big hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely spot, spacious room, clean bathroom and soft fluffy towels! A wonderful stay in a renovated historic building. Thank you. We will return!
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and very understable for my late check in.
Stayed 2 nights in Sep 2024