Extraordinary hospitality with utmost humility You couldn't have asked for a better location to be at in Delhi. The rooms are comfortable and clean. And there is a gym for freaks like myself who enjoys a workout while being on the road. There is nothing to fault; however, what's making my stay so magical are the heroes working here. The moment you walk in at the entrance, the staff welcomes you with a big smile. I have stayed at this hotel many times in the past, and I have also stayed at many other hotels, but the treatment I am getting here is somewhat magical. There is a familiar face walking in, and the staffs remember you. They don't even have to check their system to say 'welcome back' - nope. To them, you are family, not a business transaction. There is a real sense of community here. And the staffs at the Mist restaurant - OMG, I am in awe. They go above and beyond. You have heroes like Harsh, Amit, Ranjana, Deepak and many more who give you their time, holding this genuine contagious smile, when speaking to you and they, wholeheartedly, want to make sure you are ok. In a world where organisations are investing in many programs to improve life at work, this hotel has mastered this formula. There is no hierarchy, and they make work meaningful and giving everyone involve (from the teams to the residents) a sense of belonging, trust, and relationship.
The most beautiful hotel to enjoy your visit to Dehli. The staff are simply amazing in their endless efforts to make the hotel your home while you are a guest. Facilities are luxury. Good is delicious and variety is endless. Bakery was delicious especially for breakfast.
5 months ago by A verified traveller from Australia
A different 5 star experience than we are used too. Staff especially reception are a bit immature and slow. Bed in Grand Heritage room was rock hard. Do not choose this room if you are after a nice soft bed.Internet expensive no free wi fi, and laundry and restaurants over priced but both well done. All in all a decent experience but would not stay there again.
4 years ago by A verified traveller from Australian
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