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Hotel Neue Post

4.0 star property
Ski hotel with free breakfast and 24-hour front desk

Photo gallery for Hotel Neue Post

Front of property
Business Double Room
Interior entrance
Banquet hall
Single Room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View map
Maximilianstrasse 15, Innsbruck, Tirol, 6020
  • Place, Landeskrankenhaus - University Clinics Innsbruck
    ‪6 min walk‬
  • Place, Innsbruck Old Town Christmas Market
    ‪9 min walk‬
  • Place, Golden Roof
    ‪9 min walk‬
  • Airport, Innsbruck (INN-Kranebitten)
    ‪5 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Satellite channels
Desk
In-room safe
  • 13 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Double Room

Business Double Room

Business Double Room

Highlights

Soundproofed
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Satellite channels
Desk
In-room safe
  • 16 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Satellite channels
Desk
In-room safe
  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Innsbruck

Hotel Neue Post puts you in the heart of Innsbruck, within steps of Maria Theresa Street and Triumphal Arch. Highlights at this ski hotel include free buffet breakfast and a bar/lounge. .This smoke-free hotel offers a 24-hour front desk, tour/ticket assistance and multilingual staff. Other amenities include Wi-Fi in public areas, a coffee shop/cafe and ski storage. There's also self parking, along with the convenience of a free ski shuttle. .Sights within a 10-minute walk of this 4-property class Innsbruck City Centre hotel include Casino Innsbruck and Landeskrankenhaus - University Clinics Innsbruck.

What's nearby

  • Maria Theresa Street - 2 min walk - 0.2 km
  • Landeskrankenhaus - University Clinics Innsbruck - 6 min walk - 0.6 km
  • Innsbruck Old Town Christmas Market - 9 min walk - 0.8 km
  • Golden Roof - 9 min walk - 0.8 km
  • Hofburg - 9 min walk - 0.8 km

Getting around

  • Innsbruck Central Station - 8 min walk
  • Innsbruck Technik Tram Stop - 14 min drive
  • Innsbruck (INN-Kranebitten) - 5 min drive

Restaurants

  • ‪Pizza Crocodiles - ‬4 min walk
  • karaffu | coffee culture
  • ‪Vapiano - ‬3 min walk
  • ‪Gasthaus Anich - ‬3 min walk
  • ‪Zum Wohl Tirol - ‬2 min walk

About this property

Hotel Neue Post

Ski hotel with free breakfast and 24-hour front desk
For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar.

There's a coffee shop/cafe on site. Free breakfast is served. WiFi is available in public spaces for a fee. You'll have access to the health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Innsbruck hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Hotel Neue Post offers 50 accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Innsbruck hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Offsite parking; reservations required and discounts available
  • Free ski shuttle
  • Parking on site (EUR 14 per day)
  • Extended parking on site (EUR 14 per night)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Ski storage

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 14 per day
  • Extended parking fee: EUR 14 per night
  • Rollaway bed fee: EUR 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and Diners Club.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Best Western Hotel Neue Post
Best Western Hotel Neue Post Innsbruck
Best Western Neue Post
Best Western Neue Post Innsbruck
Hotel Neue Post Innsbruck
Hotel Neue Post
Neue Post Innsbruck
Neue Post
Hotel Neue Post Hotel
Hotel Neue Post Innsbruck
Hotel Neue Post Hotel Innsbruck

Frequently asked questions

What is the cancellation policy at Hotel Neue Post?

Hotel Neue Post offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Neue Post?

Yep, Hotel Neue Post has a self car park for EUR 14 per day. Additionally there is extended parking for EUR 14 per night. Onsite parking is limited.

Does Hotel Neue Post serve breakfast?

Yeah, complimentary buffet breakfast is on offer at Hotel Neue Post.

Is there a free airport shuttle available at Hotel Neue Post?

No, Hotel Neue Post does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Neue Post?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Neue Post?

No, pets are not allowed.

Hotel Neue Post Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 149 reviews
Rating 8 - Good. 71 out of 149 reviews
Rating 6 - Okay. 28 out of 149 reviews
Rating 4 - Poor. 18 out of 149 reviews
Rating 2 - Terrible. 4 out of 149 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jorg

Liked: Cleanliness, staff & service, property conditions & facilities

Traditional hotel but great breakfast

The Neue Post is a traditional hotel in the centre of Innsbruck. Booked a single room which is just that, a single bed in a small-ish room. Everything functions well, though nothing is particularly outstanding or memorable. Was not given a wifi code but didn't need it anyway. There's no air-con. Breakfast is fantastic though!
Stayed 1 night in Jun 2019

10/10 Excellent

Ace, Connecticut

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful building. Excellent breakfast. Very helpful staff.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service

Central and pleasant

Nice hotel, a little dated but under refurbishment. Staff are friendly, always helpful and the breakfast was good.
Stayed 3 nights in Jan 2019

6/10 Okay

Manita

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

6/10 Okay

vicky, england

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Excellent location

Close to centre of Innsbruck. Not really a 4 star hotel more like a 3 star. Breakfast disappointing. Couldn’t fault cleanliness of hotel.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

peter, london

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel near main area of interests, good breakfast.room i bit dull
Stayed 3 nights in Jun 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

Kot, Moscow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poorly maintained hotel

Front desk did not know of our Expedia booking until showed our confirmation for a superior room. Later a different clerk assigned us a dark, small room with damaged/dirty bath floor. Next day we were moved to a superior room, but the telephone and one of the few electrical outlets did not work and neither could not be repaired until after we checked out two days later. Some additional problems communicating with front desk. At checkout we were told that our credit card would be charged. Only after much argument did the clerk agreed that we had prepaid Expedia. We have stayed in much better 3 star hotels. In contrast, the breakfast was excellent and served in a beautiful room. Not surprising, many bulbs in the large chandeliers were burned out.
Stayed 3 nights in Apr 2018

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely floored with this lovely Hotel 6 Stars!

I loved everything about this hotel! The staff were friendly and super helpful with all my questions. My wife agrees and we decided we have to leave a good review on here because it was the reviews we read that helped make our decision to stay here in the first place. We will be back! This will be the first place we'll book!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was cute and charming and in a great location, the breakfast was good and the staff was very nice!
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Overall the single room is a 2-star hotel standard based on my experience (very small and with very basic facilities).
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Good location but 2.5 star room

The Hotel Neue Post is a very well located hotel. It was extremely easy to find (10 mins away from the Main train station). Check-in is at 3, but they were happy to hold luggage earlier. Breakfast was nice. The room was small but usable. The finishes should be replaced/updated though. The carpet was very old, and the furnishings were very outdated. It was NOT 4 star standards, but the location made up for what the hotel lacked. Innsbruck is very expensive so this hotel was doable pricewise. But the shower was terrible (went hot to cold quickly) the hallway was noisy, and the room needed lots of cosmetic help. I would recommend for location alone.

10/10 Excellent

nicky, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel good location

We have used this hotel for years, the staff are always friendly and helpful. Location is great for getting into the main shopping area and is walking distance from the main station.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Innsbruck is amazing.

A good hotel in a beautiful city surrounded by snow covered mountains.

4/10 Poor

Jack, Western Mass

Disliked: Property conditions & facilities

No air conditioning, terrible internet

When we travel, we try not to set our expectations too high. But we do look forward to air conditioning and reasonably good internet. Our room had an air conditioning control, but I couldn't get it to work. When I called the front desk I found out the whole hotel no longer has AC. Our room faced the afternoon sun and was stifling hot. They also have internet codes good for either one day or seven days. We stayed for three days and had to get a new code every day. It was also very clunky to use compared to most of the other hotels we stayed at on this trip. (I should say that after complaining, I got a seven day code - but only on our last day.)

8/10 Good

Denis, Kirkliston

Liked: Cleanliness, staff & service, room comfort

NeuePost stay

Very central, old fashion rooms but clean and very friendly staff. Breakfast was great too.

10/10 Excellent

nicky , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky and comfortable

The decoration is quirky but the rooms are clean and comfortable and the breakfast is very good. Close to shops and 15 minutes from station.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding comfort and service. In the middle of everything you need to see!

6/10 Okay

marcos, sao paulo

Liked: Staff & service
Disliked: Property conditions & facilities

Near historic center

No Internet in room. Good breakfast. Near historic center.

8/10 Good

Cody, Georgetown, Ontario

Liked: Cleanliness, staff & service, room comfort

Nie Hotel in City Center

My brother and I made this hotel a last minute booking. It was a fair price and checked off the most important box on my list, which was a central location. It was walking distance to everything in the city center. The lady at the front desk was also very friendly, spoke English well, and was also helpful suggesting things to do.

8/10 Good

Nicky, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, good location

Clean and tidy, good breakfast selection. Located 15 minutes from the station and on most bus routes. Not all rooms are air conditioned, thankfully ours was, as Austria are having a heatwave. Safe and fridge in room.

8/10 Good

Robert, Greater Chicago

Liked: Cleanliness, staff & service, property conditions & facilities

Innsbruck stay.

We had a two day stay. The hotel is an easy walk to the old city and has plenty of nearby parking. The rooms are not air conditioned so on warm days, street noise may be an issue as Maximillian street is trafficked in the early morning an late evening. Breakfast was a typical continental breakfast with good variety. Staff was very friendly and helpful. Beds are firm, for some this is comfortable for others it is hard.

8/10 Good

Kate, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel just out of the old city center

The location and the room itself were great. There is not A/C in most of the rooms (if you think you'll need it, call ahead to request one with A/C) and fans are not provided in the room. The front desk staff was friendly and accommodating, but the staff in the breakfast room were the least friendly that we encountered in our 3 weeks in German, Austrian, and Italian hotel stays. The breakfast itself was sufficient but not amazing.