4/10 Poor
MEGAN
Travelled with family and small children
24 June 2025
Disliked: Staff & service
I booked a disabled room with 2 queen beds and an accessible tub as my son is paralyzed and does not walk. I was given 2 queens, however, the room had a shower (no shower chair, no accessibility at all). I went downstairs to speak to the front desk. I was shown an accessible tub room but it only had 1 bed (we were a party of 3). Forrest tried to come up with a solution, however, he stated he was flustered and unsure. Another employee came up to the front desk and told me these exact words: “Expedia has your money…WE DON’T. Take it up with them…” I told them both that we need some kind of solution as one of us could not sleep on the floor. The second employee again snapped at me in a loud voice and said “call and deal with Expedia… WE DON’T HAVE YOUR MONEY!!” I asked if they at least had a shower chair and the second employee said “no no no.” After 12 hours of being on the road I just walked away. Feel free to pull any surveillance footage to match my story. We were unable to wash our special needs son and are beyond disappointed at the lack of empathy displayed at your Murfreesboro location.
MEGAN
Stayed 1 night in Jun 2025