6/10 Okay
Kelly
Travelled with family
16 Oct 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Upon arrival, check in was quick. The lobby, elevator and hallways appeared clean. Our room was not. Only the toilet seat was clean. Under the seat, the bowl, and the outer surface has old urine and feces. There was hair on my pillow like someone had used it. The carpeting was sticky to walk on. I took pictures and went downstairs to show the desk clerk. He looked embarrassed and showed me the only 2 rooms that were available. The double queen room like ours smelled very musty and moldy. The king room with a fold out couch would not work either. The mattress was super thin and worn and I told the gentleman that I would not ask my 18 year old to sleep on that. He said he would come up immediately and clean our room. He did not come, but an older man that did not speak any English did. I took the bedding from him and managed that on my own. I wanted him out as soon as possible. He cleaned the entire toilet and floor, but set his dirty rags on the vanity top. When I pointed it out to him he just rubbed them around thinking he was cleaning what I asked him to. He left and I cleaned it myself. He had no gloves on and did not even wash his hands. I feel sorry for him if he didn’t know any better. So he touched our doorknob, the elevator, and who knows what else as he left. It was way too late in the evening to try to change hotels and they did fix it right away. There was a loud family on our floor that allowed their children to yell in their rooms and run up and down the halls.
Kelly
Stayed 3 nights in Oct 2025