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The Fresh

3.0 star property

Photo gallery for The Fresh

Dining
Property entrance
Interior
Down duvets, in-room safe, desk, soundproofing
Down duvets, in-room safe, desk, soundproofing

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View map
Via Donnalbina 7, Naples, NA, 80134
  • Place, Spaccanapoli
    ‪3 min walk‬
  • Place, Via Toledo
    ‪5 min walk‬
  • Place, Port of Naples
    ‪10 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪7 min drive‬

Room options

View all photos for Comfort Double Room Single Use

Down duvets, in-room safe, desk, soundproofing

Comfort Double Room Single Use

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Double Room

Down duvets, in-room safe, desk, soundproofing

Comfort Double Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Down duvets, in-room safe, desk, soundproofing

Triple Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Down duvets, in-room safe, desk, soundproofing

Family Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Naples

The Fresh puts you in the heart of Naples, within just a 10-minute stroll of popular attractions like Spaccanapoli and Via Toledo. Highlights at this hotel include in-room free WiFi and balconies. .This smoke-free hotel offers free WiFi in public areas, concierge services and express check-in. Additionally, you'll find express check-out, multilingual staff and luggage storage. There's also the convenience of an airport shuttle. .Within a 15-minute walk of this 3-property class Naples City Centre hotel, attractions include Port of Naples and Molo Beverello Port.

What's nearby

  • Spaccanapoli - 3 min walk - 0.3 km
  • Piazza del Municipio - 5 min walk - 0.5 km
  • Via Toledo - 5 min walk - 0.5 km
  • Port of Naples - 10 min walk - 0.9 km
  • Molo Beverello Port - 11 min walk - 1.0 km

Getting around

  • Università Station - 5 min walk
  • Montesanto Station - 11 min walk
  • Naples International Airport (NAP) - 7 min drive

Restaurants

  • ‪KOI sushi restaurant - ‬2 min walk
  • ‪Tandem - ‬3 min walk
  • ‪Signora Bettola - ‬3 min walk
  • ‪Ecce Homo Bar Napoli - ‬2 min walk
  • ‪Aria Restaurant - ‬4 min walk

About this property

The Fresh

The Fresh offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. The Fresh also features express check-in, room service (during limited hours), and express check-out.

This 3-star Naples hotel is smoke free.

  • 1 floor
  • 6 guestrooms or units
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Fresh offers 6 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Beds feature down duvets. 26-inch flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Naples hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30 per person (one-way)
  • Nearby parking fee: EUR 30 per day (1148 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property Registration Number IT063049B49GGGTYUQ

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Fresh Hotel Naples
Fresh Naples
The Fresh Hotel
The Fresh Naples
The Fresh Hotel Naples

Frequently asked questions

What is the cancellation policy at The Fresh?

The Fresh offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to The Fresh?

The closest beach to The Fresh is Mappattella Beach (2.2 km).

Is there a free airport shuttle available at The Fresh?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at The Fresh?

Check-in begins at 2 PM. Check-out time is 10:30 AM.

Are pets allowed at The Fresh?

No, pets are not allowed.

The Fresh Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 100 reviews
Rating 8 - Good. 38 out of 100 reviews
Rating 6 - Okay. 24 out of 100 reviews
Rating 4 - Poor. 10 out of 100 reviews
Rating 2 - Terrible. 8 out of 100 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

If only the stuff be good as the location

Location is good Self check in Stuff is rude Tiny shower water don't drain
Entrance Rooms in first floor
Outside door
Stayed 2 nights in Sep 2025

8/10 Good

Maria Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Walking distance to dining, shopping, port, tour meet-up areas, multiple piazzas and historical sights.
Stayed 9 nights in Jun 2025

6/10 Okay

John

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Nice Clean Hotel

We ound the property met our expectations but was a little difficult to find. All in all, we were happy with our stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
FOR US THE LOCATION WAS SCARED. NOBODY IN THERE , ENTRACE OF HOTEL WAS DARK PLACE, AND THE PRINCIPAL DOOR VERY DURY. NEVER COME BACK SORRY
Stayed 1 night in May 2023

8/10 Good

ROBERT

Stayed 3 nights in Oct 2022

2/10 Terrible

Colin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
TL;DR : This is NOT a hotel. It is a BnB-like accommodation with misleading advertisement. Owner also tries to browbeat negative reviews by threatening calling the cops. We arrived in a graffiti laden alleyway at around 4pm, well within the 2 to 8pm check-in time (front desk is supposed to be open from 8am to 8pm) to a door with a lockbox. We ring the location and get no answer. We find a note that says that we need to contact someone through WhatsApp if it's after 2pm. Which is... highly irregular. Contact the number (good thing we had international data) and no response so I start looking at the lockbox. Within seconds, I get it open and find a bunch of keys. Didn't feel comfortable taking the keys so I tried to close the box again but couldn't anymore. After nearly 2 hours! I finally get a response after I contacted Expedia to get a refund. He gives me instructions to open the lockbox and tells me it's my fault because we checked-in after 2pm. We got no instructions of that sort from him (or at all). Turns out, the lockbox code was not one that I had tried which now freaks us out considering how easy it was to open, anybody could have made doubles. Asked for a refund directly because both not a hotel room or safe and he refused. Ended up going elsewhere. After he saw a negative review on google, he sent us the cop threat. This is NOT a hotel. Nobody works here. The 8am to 8pm front desk is a lie and is not manned. We even saw other people waiting the next day.
Stayed 2 nights in Aug 2022

6/10 Okay

mohamed t

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and good service
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Room comfort

Ok place to dump you bags and get clean.

Great location. Inexpensive price. No air conditioning. Hot. Had to sleep with windows open. Noisy all night long.
Stayed 2 nights in Oct 2019

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here is my best recommendation. Find a different Hotel
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

False Advertisement

I typically choose hotels based on the services offered. One important service for me is airport transportation (even with a fee) since I find taxis can try to overcharge you. That was one of the reasons The Fresh was selected. So I was disappointed when I emailed them a couple of days prior to my arrival to arrange transportation and was informed that my arrival time was a busy period and it would not be available. Again, I was disappointed but understood since my arrival in Naples was during a timeframe typically used for check-in. So I took a taxi and paid more than double the price quoted by The Fresh. To avoid this issue for my departure, I immediately emailed the owner after check-in to arrange transportation for my departure several days later. I was then informed that the service was not available period. I sent screenshots from their website and Expedia stating that airport transport is available for a fee. I was then told that they don't offer it anymore. This really upset me. It upset me more than the A/C that you could only feel when you in a specific spot in the room and that they turned off daily resulting in my coming from a very hot outdoor environment into a sweat box. More so than the internet service that kept going in and out. Consistent A/C and internet service were not advertised but airport transport was. If I was aware of this, I would not have spent my money and my Expedia points at this location. If you don't offer a service, don't advertise it.
Stayed 5 nights in Aug 2017

6/10 Okay

Tony , Florida

Liked: Staff & service

Too expensive for the accommodations.

Rooms requested were not available the day we arrived. However, the owner was there when we arrived. I did not realize that we would have needed an elevator. No elevator! Owner was pleasant. The B&B was on the second floor in Italy it's the first floor. Had to walk up and down with luggage. We arrived on a Thursday rooms requested were available on Saturday. .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Affordable option, great location

Best thing about this hotel is its location, just a minutes walk away from one end of Centro Storico and many of the tourist attractions. Affordable price and overall good quality of room, although the bed was pretty hard and the shower very small, and breakfast could be improved by having more savoury options. Staff here speak almost no English but can provide a map of the area, and its easy enough to find your own way around.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good stay

Nice service

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lindomar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lidija, Alberta

Liked: Cleanliness, staff & service

OK hotel.

Although it didn't look like it from the outside, the hotel was nice inside, and in a good location. The air conditioning was very weak and the wifi was so spotty. Most times it did not work in our room. We use wifi to plan our days, etc. the breakfast was good.

10/10 Excellent

Roman&Svetlana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel in the historic center.

very nice and polite staff, a little bit poor english knowladge like in general in Napoli. breakfast always on time with a lovely warm croissant, cake and etc. in the end of our visit been offered a taxi to airport, cheap and on time. atmosphere was awesome and comfortable. it is the right place to stay.

8/10 Good

Paul, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A reFRESHing base from which to explore Napoli

I stayed in the Fresh for 4 nights in October 2014 - I arrived late (very late) and had not realised I needed to tell the hotel in advance; no fear, they called me and it was all sorted (THANK YOU). The rooms are comfortable and brightly decorated - the decor seems to be lime green or pink and it gives the place a modern feel despite the building being an old building in old naples. The location is great - 3 minutes from the heart of old naples and 10 minutes from the highlight for me - Napoli Underground.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel, great location, close to everything

Lovely Hotel, great location, close to everything, Naples bay, Royal Place, Castle Nuevo just a stones throw away. The University and Metro underground line is just around the corner as well as the fabulous shopping streets!

6/10 Okay

Tiffany, US

Disliked: Cleanliness, room comfort
Room & bathroom were a bit small. Location wasn't the greatest either. Clean and good service though.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Awful place - Avoid

Worst hotel stay in a very long time.. 1. At 10 Am day of check in the hotel manager Alessandro called to say that The Fresh has a boiler issue - hence no hot water and we had to go to sister hotel Hrooms. 2. Hrooms was located away from everything - port, train station, city centre - had to use crowded Naples metro to get around every day. The manager was under the impression he was doing us a favour. 3. Hrooms has no staff other than non English speaking cleaning lady. There was no one at reception after we checked in for the entire 3 days stay. 4 different keys were needed to get onto the building, hotel and then room! 4. Toilet would not flush and my dad had to fix it as there was no one to ask for help. 5. After a shower the entire bathroom was flooded - again - no one to ask for help - so we left it for cleaning lady to drain next day. 6. Requested triple room for 3 adults and at The Fresh the reservation indicated 3 beds would be available. We got one double and a very uncomfortable sofa bed- I am only 5ft 4 and my feet were out. The only positives I can think of are the size of the rooms and cleanliness. It should really be marketed as serviced apartments or something along these lines (there is no hotel staff or service to speak of) to manage expectations.