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Palazzo Firenze

4.0 star property
Hotel with free breakfast, 8-minute walk to Spaccanapoli

Photo gallery for Palazzo Firenze

Terrace/patio
Terrace/patio
1 bedroom, minibar, in-room safe, soundproofing
Front of property
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping
The current price is AU$222
includes taxes & fees
6 Nov - 7 Nov

Explore the area

View map
16 Via Firenze, Naples, NA, 80134
  • Place, Molo Beverello Port
    ‪3 min drive‬
  • Place, Port of Naples
    ‪3 min drive‬
  • Place, Via Toledo
    ‪3 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪5 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.6 out of 10
Excellent
(22 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior Double Room

Separate bathtub and shower, free toiletries, hair dryer, bidet

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Separate bath and shower
Private bathroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Separate bathtub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • Sleeps 2
  • 2 Twin Beds

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About the area

Naples

At Palazzo Firenze you'll be 2.4 km (1.5 mi) from Via Toledo and 2.4 km (1.5 mi) from Port of Naples. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, Palazzo Firenze, serves local cuisine. Other amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a snack bar/deli. Each morning free breakfast is served. .Attractions within a 10-minute walk of this 4-property class Naples City Centre hotel include Spaccanapoli and within 30 minutes you'll find Gulf of Naples.

What's nearby

  • Piazza Giuseppe Garibaldi - 3 min walk - 0.3 km
  • Spaccanapoli - 7 min walk - 0.6 km
  • Molo Beverello Port - 3 min drive - 2.6 km
  • Port of Naples - 3 min drive - 1.9 km
  • Via Toledo - 3 min drive - 2.6 km

Getting around

  • Piazza Garibaldi Station - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 4 min walk
  • Naples International Airport (NAP) - 59 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cuori di Sfogliatella - ‬4 min walk
  • ‪Caffe' Mexico - ‬4 min walk
  • ‪Pizzeria Scugnizzo - ‬3 min walk
  • ‪Pasticceria Eredi Carraturo - ‬4 min walk

About this property

Palazzo Firenze

Hotel with free breakfast, 8-minute walk to Spaccanapoli
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at Palazzo Firenze.

This 4-star Naples hotel is smoke free.

  • 40 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Palazzo Firenze offers 40 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Holiday Inn Naples by IHG
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4.0 out of 5, Very good, 1,009 reviews
The price is AU$183
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day (4921 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.

Property Registration Number IT063049C2WYLNFBCC

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 June and close on 30 September.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Frequently asked questions

What is the cancellation policy at Palazzo Firenze?

Palazzo Firenze offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palazzo Firenze?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Palazzo Firenze on 6 Nov 2025 start from AU$203.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Palazzo Firenze?

The closest beach to Palazzo Firenze is Mappattella Beach (4.1 km).

Does Palazzo Firenze have a pool?

Palazzo Firenze has a seasonal outdoor pool. The pool is open from June 01 to September 30.

Does Palazzo Firenze serve breakfast?

Yep, our travelers love the free buffet brekkie here! Available daily between 7:00 AM and 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Palazzo Firenze?

No, Palazzo Firenze does not offer an airport shuttle service.

Is there a bar or restaurant at Palazzo Firenze?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palazzo Firenze?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Palazzo Firenze?

No, pets are not allowed.

Reviews

Palazzo Firenze Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 270 out of 515 reviews
Rating 8 - Good. 164 out of 515 reviews
Rating 6 - Okay. 44 out of 515 reviews
Rating 4 - Poor. 18 out of 515 reviews
Rating 2 - Terrible. 19 out of 515 reviews

Reviews

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Emily

Travelled with family
Liked: Staff & service
Staff were friendly and room was pretty clean. The rooftop pool and lounge area were nice. WiFi was spotty and AC was intermittent. Noise from the street was loud and constant. Breakfast was okay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Norinn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place with great staff. Nice room size and very clean. Breakfast was very good and stable. 5-7 min walking distance of the central train station and Metro. 15-20 min by bus from the airport. Very convenient. About 15 min walk from touristic areas... The area is very so so unfortunately. Would not recommend to elders (+60-yr old). But overall, it's still safe if you don't attract attention like anywhere else in Napoli :)
Stayed 9 nights in Jul 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Great hospitality, clean room, really nice balcony. Roof top bar was also great. Price was also great. Would recommend for anyone traveling to Rome.
Stayed 2 nights in May 2025

8/10 Good

Roger, Young Harris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel, with a nice small pool area on the rooftop. The rooms, including the bathroom, had ample space. The staff was helpful and professional. The air conditioning was not working as effectively as expected, although the outside temperature was very hot. Our traveling companions were completely without air conditioning the first night, however it was fixed the 2nd night.
Stayed 2 nights in Jun 2025

4/10 Poor

fernando

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place has a lot of homeless, unsafe to walk at night.
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location. Clean modern comfortable. Great breakfast nice pool area
Stayed 3 nights in Jun 2025

10/10 Excellent

Vincenzo

Travelled with group
Liked: Amenities
Very good stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Tayo

Disliked: Staff & service, property conditions & facilities, room comfort
Couldn’t sleep over multiple nights thanks to noise from the busy street. Bed was also smaller than advertised
Stayed 2 nights in Jun 2025

8/10 Good

Maxwell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The actual hotel was very nice, the staff was very nice, the breakfast was decent if it’s included in your rate, I wouldn’t pay extra for it. What was annoying was having to turn in your room key (and the room safe key) when you leave the hotel, so you have to wait in line coming and going every time. The room safe was teeny tiny about a 6” cube, so couldn’t fit in our ipads or anything of that size. Finally, the area is not great. Homeless sleeping nearby, immigrants selling what looks like flea market items nightly. One night when we were coming home from Toledo we asked a military officer about the metro, which was shut down for some reason. He told us that we should take the bus and not go on foot. We wondered if it was because it was too far or not safe. There was only one night where my wife felt unsafe walking in the neighborhood but we were usually back before 10 pm.
Stayed 8 nights in May 2025

2/10 Terrible

Rodrigo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El segundo día de la estancia NO SE HIZO EL SERVICIO DE LIMPIEZA DE LA HABITACIÓN... a pesar de haber puesto el letrero de "Favor de hacer el cuarto". Cuando llegamos en la noche vemos que NO ESTÁ HECHO, bajo a recepción y el Night Manager se desentiende... dice que "ese NO es su problema, que al día siguiente lo harán"... pero no me da ninguna razón ni solución para la falta de servicio por el que pagué por adelantado y que NO RECIBIMOS. Al día siguiente hablé con el supuesto Gerente Fran.cesco, fue inutil, falto de tacto y sin discurrir ninguna solución para COMPENSAR el servicio no entregado. Demandé el reembolso del valor de ese día (noche) en el cual yo no recibí el servicio por el que pagué, y el Gerente Fran.cesco prometió hablar con Expedia (Hoteles.com) desde entonces para resolverlo y hoy que hice el check-out me dijo que no había hecho nada ni hablado con nadie, ni resuelto nada... así que por este medio me dirijo a Hoteles.com y le solicito la DEVOLUCIÓN del valor de una noche del hospedaje ya que NO RECIBÍ EL SERVICIO COMPLETO POR EL QUE PAGUÉ. Además, es una pena absoluta ver que hoteles.com NO SE ASEGURA de revisar los hoteles y las zonas donde están éstos ya que este palazzo firenze está en una de las peores zonas de Nápoles, rodeado de bandas delictivas y de grupos mafiosos vendedores de droga y artículos falsificados!! Hoteles.com no debería siquiera tener a este tipo de hoteles en su lista de ofrecimientos para nosotros los clientes, es una vergüenza!
Stayed 7 nights in May 2025

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, amenities
While we struggled with unlocking the door every night I can say that we had the best Sleeps ever
Stayed 3 nights in May 2025

10/10 Excellent

Kayce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Wai Hung

Stayed 3 nights in May 2025

10/10 Excellent

Ole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid experience

Our stay was a very good experience, Nice hotel, with a very fine breakfast and a very kind staff. That means all staff.
Stayed 3 nights in May 2025

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff including the rooftop bartener we so friendly and helpful. I was able to easily walk to the hotel from the train station when I arrived. When leaving, they arranged for a taxi to the airport which I paid for at the hotel. The taxi arrived in minutes. The other 5 hotels we stayed at along the coast did not have a elevator and my son had to carry the luggage up and down the stairs. It was great to have an elevator!
Stayed 1 night in May 2025

2/10 Terrible

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay here. First class hotel perfectly located 2 minutes from Railway Station and Airport Shuttle bus; an oasis in a poor but safe area but only 5 minutes walk from Old Town. Excellent hotel in every respect.
Stayed 3 nights in May 2025

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is ok. And The personal was so friendly
Stayed 4 nights in May 2025

10/10 Excellent

Susan, Oakland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good not far from the train station
Stayed 2 nights in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property, clean. Good position and great staff. Would have liked tea and coffee in the rooms. But apart from that a fabulous stay.
Stayed 4 nights in Apr 2025

4/10 Poor

Eila

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel in challenging environment

The neighborhood was scary, restless and noisy. The traffic was running all over the night, people were noisy talking or having sex. Hotel was clean and nice, friendly staff. In room is only one chair, on the wall is only one hook for towels. Breakfast was good.
Stayed 2 nights in Apr 2025

8/10 Good

Kathleen, Toronto

Travelled with family
Liked: Cleanliness, staff & service
Lovely
Stayed 1 night in Apr 2025

10/10 Excellent

Suzanne

Liked: Amenities
Quiet room in a central area. Spacious and clean. Excellent service
Stayed 2 nights in Apr 2025

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Lovely when you are inside (around the property leaves a lot to be desired). Stayed for 3 nights and had a pleasant stay. Breakfast had good choice of continental and cooked food - the staff however were not very attentive - in fact didn’t speak to us once. The roof pool was empty - probably a bit too early in the season for it. Felt like a bit of an oasis in the midst of rather dodgy area - convenient for the station though.
Stayed 3 nights in Apr 2025