See all properties
Save

Palazzo Caracciolo Naples

4.0 star property
Luxury hotel with fitness centre and steam room

Photo gallery for Palazzo Caracciolo Naples

Indoor pool
Indoor pool
Garden
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$253
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
Via Carbonara 112, Naples, NA, 80139
  • Place, Spaccanapoli
    ‪7 min walk‬
  • Place, Naples Underground
    ‪8 min walk‬
  • Place, Naples National Archaeological Museum
    ‪12 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

LCD TV

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Duplex)

LCD TV

Junior Suite, 1 King Bed (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Nobili)

LCD TV

Junior Suite, 1 King Bed (Nobili)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - queen
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Single Beds (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 2 Single Beds (Scaramanzia)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Scaramanzia)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • Sleeps 4
  • 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Private bathroom
Bidet
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
Daily buffet breakfast (EUR 14 per person)

Starhotels Terminus

Naples City Centre
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,005 reviews
The price is AU$248
includes taxes & fees
16 Jan - 17 Jan 2026
Starhotels Terminus

About the area

Naples

A luxury stay in the heart of Naples awaits you at Palazzo Caracciolo Naples. Within just a 15-minute stroll, you'll find popular places like Spaccanapoli and Naples National Archaeological Museum. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge. .Enjoy the gym and steam room. Business travelers can take advantage of 8 meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Naples City Centre hotel, attractions include Port of Naples and Via Toledo.

What's nearby

  • Spaccanapoli - 7 min walk - 0.6 km
  • Naples Cathedral - 7 min walk - 0.6 km
  • Piazza Giuseppe Garibaldi - 8 min walk - 0.7 km
  • Naples Underground - 8 min walk - 0.7 km
  • Naples National Archaeological Museum - 12 min walk - 1.0 km

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples International Airport (NAP) - 56 min drive

Restaurants

  • ‪Bar Schlemmer - ‬5 min walk
  • ‪Cafeteria Spaccanapoli - ‬5 min walk
  • ‪I Buongustai - ‬6 min walk
  • ‪Foria 46 - ‬4 min walk
  • ‪Caffetteria Rescigno - ‬4 min walk

About this property

Palazzo Caracciolo Naples

Luxury hotel with fitness centre and steam room
Palazzo Caracciolo Naples offers its guests an indoor pool, a steam room, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 8 meeting rooms are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Palazzo Caracciolo Naples. An airport shuttle (available 24 hours), a cruise ship terminal shuttle and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Naples hotel.

  • 145 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1500
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Palazzo Caracciolo Naples offers 145 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and bidets. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Front of property
Royal Continental Hotel Naples
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 1,377 reviews
The price is AU$237
includes taxes & fees
10 Jan - 11 Jan 2026
Royal Continental Hotel Naples

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift (79 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1500
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 30 April:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number IT063049A13CX7WUL5

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

What is the cancellation policy at Palazzo Caracciolo Naples?

Palazzo Caracciolo Naples offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palazzo Caracciolo Naples?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Naples on 21 Dec 2025 start from AU$233.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palazzo Caracciolo Naples?

Yep, Palazzo Caracciolo Naples has valet parking for EUR 30 per day.

Are there any beaches close to Palazzo Caracciolo Naples?

The closest beach to Palazzo Caracciolo Naples is Gaiola Beach (9.3 km).

Does Palazzo Caracciolo Naples have a pool?

Palazzo Caracciolo Naples has an indoor pool.

What makes Palazzo Caracciolo Naples a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Palazzo Caracciolo Naples.

Does Palazzo Caracciolo Naples serve breakfast?

You bet, buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Palazzo Caracciolo Naples?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palazzo Caracciolo Naples?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Palazzo Caracciolo Naples?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Palazzo Caracciolo Naples?

Cats and dogs are welcome at Palazzo Caracciolo Naples, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

Reviews

Palazzo Caracciolo Naples Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 476 out of 1000 reviews
Rating 8 - Good. 352 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

Reviews

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very beautiful hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Stayed 1 night in Sep 2025

6/10 Okay

paul

Travelled with partner
Disliked: Property conditions & facilities
The bed was uncomfortable, shower drain was very very slow .
Stayed 1 night in Sep 2025

6/10 Okay

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1
Stayed 7 nights in Aug 2025

10/10 Excellent

Farzad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a perfect location, rooms are clean, very nice staff!
Stayed 1 night in Aug 2025

2/10 Terrible

Raj

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We have 2 rooms back side with no sunlight, windows has view of restaurant, covered by canopy. 3 days we come only for late sleep, feel sad when go in rooms , breakfast joke no potatoes , they bring check middle of breakfast force to sign , like I am running away. My fiancé came with me one day she not want breakfast they watching her are she having breakfast . Never recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

Adedayo Adewole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t help but commend the incredible staff at this hotel for making our stay as comfortable and enjoyable as possible. When my daughter felt uneasy the first night, they went above and beyond by upgrading us to interconnecting rooms—an act of kindness that truly made a difference. Every member of the team was consistently helpful and attentive throughout our stay. A well-deserved five-star recommendation for their outstanding hospitality.
Stayed 4 nights in Aug 2025

4/10 Poor

Danielle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.
Stayed 2 nights in Jul 2025

4/10 Poor

Jeniffer

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I honestly cannot commend the staff more. The staff at the hotel is resourceful and cordial, especially Carmine, the receptionist,s and Alessandro, the busboy, but the overall experience was extremely disappointing. There is no WIFI in the rooms, I repeat no WIFI a common feature in most hotels now. We asked serveral times and always received the same response ,,,, "Let's see, we are working on it" etc. It seemed like a script that a corporation had told them to say whenever a guest complains about it. There is only WIFI in common areas. If you want WIFI don't stay at this hotel property. To make matters worse, there was a construction ( we have a video) all night long the first night we got there, and we were not able to sleep. The next day, they blamed the air conditioner. Not cool. Don't pay for the "balcony" as the view is basically the back of the building and not worth it. Hugely disappointed and would have preferred a refund and to stay somewhere else. The hotel does not have a pool as the images suggest and the features list. It was a small sauna that you have to pay additionally for. Very misleading. Exdpedia should adjust the features and images for this hotel because it does not match its claims. Again, If I could have gotten a refund I would have stayed somewhere else.
Stayed 5 nights in Jul 2025

8/10 Good

DIANA

Travelled with partner
Liked: Property conditions & facilities
The hotel is very nice. Our room was very clean and comfortable. Hotel has a beautiful section for dining. We had breakfast included which was an amazing spread. Location is well suited for exploring the historical sites however we questioned whether it was safe for walking… Most of the staff was very helpful and friendly. My experience with the reception area wasn’t pleasant. Not so helpful at checkout, rude, seemed also impatient.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel smack in the middle of a pigeon’s paradise. The streets are dirty, the city is loud. Do not attempt (women) walking the city in open toed footwear.
Stayed 1 night in Jul 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was memorable being in such a historic building. We had a nice evening in the bar in the covered courtyard. Our room was good and we had what we needed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gem in Naples. Highly recommend.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anthony, Atlanta

Stayed 1 night in May 2025

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, amenities
The hotel service was extremely nice. The lobby, bar and restaurant were all updated and looked great. The room was very comfortable but a bit worn. The door had scratches all over it. It would have been nice to have a coffee pot in the room with pods. Breakfast was wonderful.
Stayed 2 nights in Jun 2025

8/10 Good

IRFAN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Hannah

Liked: Cleanliness
Disliked: Staff & service
Rooms were okay, they were clean and served a purpose. Would not recommend Naples to anyone - it is very disappointing as a city and not as nice as the other cities in Italy. There is very high unemployment in Naples, graffiti everywhere and rubbish overflowing. The front desk was rude on arrival and the waitress at breakfast was very rude to us when we explained that we had free breakfast and had paid extra for this online - she phoned the front desk and spoke in Italian to him saying “free breakfast, bla bla bla” which was extremely rude. We then had to go to the front desk to clarify and he was also rude and spoke in Italian to a bystander (presumingly about us by the tone of his voice). They do not seem to like the English very much there. Go to Sorrento - it is absolutely lovely, the people there are friendlier, the atmosphere is wonderful, food is better and the sunsets are stunning.
Stayed 3 nights in May 2025

8/10 Good

John, OAKLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay if you want a nice hotel with big rooms and friendly staff. The area around it is not great but the staff helped us get taxis and it felt safe while on the grounds. Breakfast was very good but not amazing. Taxis about 15 Euros to get to most places My brother stayed at the Renaissance which seemed like a nicer hotel (great upstairs rooftop bar/restaurant) but he paid $200 more per night. We were in town for his son’s event so he wanted a fancy place
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
The rooms are very clean and comfortable! The staff is very nice and helpful.
Stayed 1 night in May 2025

8/10 Good

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel, walk to much of central Naples.
Stayed 1 night in Apr 2025

10/10 Excellent

Janine Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, clean room,
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Stacy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs some work. Our ac unit barely worked and we couldn’t open the window, so our room was incredible hot and stuffy. The facilities need to be renovated. There’s worn out furniture in the hallway, tile falling off in the bathroom. The one positive was that the staff was amazing! Hilton needs to put some money into this hotel because it has the potential to be great. The courtyard area is nice and a quiet relief from the extremely noisy city.
Stayed 1 night in Apr 2025