Renovations + Closures
Due to COVID-19, this property’s food and beverage options may be limited.
The following facilities are closed on Sunday and Monday:
- Full-service spa
- Spa tub
Palazzo Caracciolo Napoli - MGallery offers its guests a full-service spa, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A seasonal outdoor pool, a 24-hour fitness center, and a terrace are also featured at the eco-friendly Palazzo Caracciolo Napoli - MGallery. An airport shuttle (available 24 hours), a cruise ship terminal shuttle, and a train station drop-off service are available for a fee. For a fee, parking is available. This 4-star Naples hotel is smoke free.
- 146 guestrooms or units
- 3 levels
- Built in 1500
- Dining venue
- Bar or lounge
- Coffee shop
- Business center (24 hours)
- Conference center
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Television in lobby
- No smoking on site
Available in all rooms:
, Free wired Internet
Available in some public areas:
, Free wired Internet
Valet parking (surcharge)
Airport: Naples International Airport (NAP) (6 km / 3.8 mi)
Train station: Naples Central Station (1.7 km / 1 mi)
Metro station: Piazza Cavour Station (0.5 km / 0.3 mi)
Property shuttles: Airport shuttle, train station pick-up, cruise terminal shuttle, and ferry terminal shuttle
Parking: Valet parking available for a surcharge
Palazzo Caracciolo Napoli - MGallery offers 146 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bidets, and hair dryers. This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
- In-room dining (24 hours)
- LCD television
- Satellite channels
- Premium channels
- Luxury bedding
- Bathtub or shower
- Housekeeping (daily)
- Hair dryer
- Sound-insulated rooms
- Climate control (air conditioning)
- Ensuite bathroom
- Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
Palazzo Caracciolo Napoli - MGallery has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.
A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests under 14 years old are not allowed in the health club, fitness facility, or spa tub.
- Sauna in spa
- Spa tub in spa
- Minimum age to access spa is 18
- Steam room in spa
- Check-in time starts at 2:00 PM
- Minimum check-in age is: 18
- Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are available for EUR 25.0 per night.
- Pets: EUR 10 per pet, per stay (maximum EUR 15.00 per stay)
- Only dogs and cats are allowed
- Maximum 1 per room (weight limit: 22 lbs)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).
- No rollaway/extra beds available
- Service animals not allowed
- Number of children who can stay for free – 2
- Debit cards not accepted
- Staffed front desk
- Car not required
- Security system
- LGBTQIA friendly
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is available for guests
- Masks are available for guests
- Gloves are available for guests
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is available
- Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are available
- Individually wrapped food options are available for breakfast
- No gap period between guests' stays
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property does not follow sanitisation practices of any association
Guests will be asked to pay the following charges at the property:
- Deposit: EUR 150 per stay
- A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: EUR 15 per person (approximately)
- Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
- Valet parking fee: EUR 28 per day (in/out privileges)
- Pet fee: EUR 10 per pet, per stay (maximum EUR 15.00 per stay)
- Late check-out is available for a fee (subject to availability, amount varies)
- Crib (infant bed) fee: EUR 25.0 per night
- Spa fee: EUR 15 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
- Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
- Palazzo Caracciolo Napoli - MGallery offers transfers from the cruise terminal, ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
- The seasonal pool will open in July and close in September.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
- UNESCO Sustainable Tourism Pledge
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