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Hotel de La Neige

5.0 star property
Luxury hotel with ski-in/ski-out access and free local area shuttle

Photo gallery for Hotel de La Neige

Front of property – evening/night
[East] Deluxe Double Room with Jacuzzi, Non Smoking
Standard Cottage, Non Smoking | View from room
[East] Superior Twin Room with Open-Air Bath, Non Smoking
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

View map
Happo Wadanonomori, Hakuba, Nagano-ken, 399-9301
  • Place, Happo One Sakka Ski Lift
    ‪4 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪4 min walk‬
  • Place, Happo-one Adam Gondola
    ‪15 min walk‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Bathrobes
Bidet
Hairdryer
Minibar
Air-conditioning
Crib/infant bed
Down comforter
Bathrobes
Bidet
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Log Cottage

Log Cottage

Log Cottage

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Down duvet
2 bedrooms
Bathrobes
Bidet
Balcony
Air-conditioning
Crib/infant bed
Down comforter
Bathrobes
Bidet
  • 69 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Suite Room

Junior Suite Room

Junior Suite Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
2 bedrooms
Bathrobes
Bidet
Hairdryer
Air-conditioning
Crib/infant bed
Down comforter
Bathrobes
Bidet
Hair dryer
  • 2 bedrooms
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Bathrobes
Bidet
Hairdryer
Minibar
Air-conditioning
Crib/infant bed
Down comforter
Bathrobes
Bidet
Hair dryer
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

About the area

Hakuba

A luxury stay in Hakuba awaits you at Hotel de La Neige. Within steps you'll find Wadanonomori Church and Hakuba Ski Jumping Stadium. Highlights at this ski hotel include a restaurant, free self-parking and a free area shuttle. .A day of pampering can include massages and aromatherapy. Along with ski-in ski-out access, this hotel offers on-site ski storage and ski passes. Plus you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning full breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Hakuba hotel include Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort.

What's nearby

  • Happo One Sakka Ski Lift - 4 min walk - 0.4 km
  • Hakuba Happo-One Ski Area - 4 min walk - 0.4 km
  • Happo-one Adam Gondola - 15 min walk - 1.3 km
  • Hakuba Iwatake Ski Resort - 4 min drive - 3.1 km
  • Hakuba Goryu Ski Resort - 8 min drive - 5.4 km

Getting around

  • Hakuba Station - 10 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬17 min walk
  • ‪レストラン沙羅 - ‬6 min walk
  • ‪レストラン シャモニー - ‬8 min walk
  • ‪Hand Made House 4260 - ‬14 min walk
  • ‪スノープラザ咲花 - ‬5 min walk

About this property

Hotel de La Neige

Luxury hotel with ski-in/ski-out access and free local area shuttle
There's a restaurant on site. WiFi is free in public spaces. Ski-in/ski-out access, spa services, and a terrace are also featured at the luxury Hotel de La Neige. Free self parking is available.
  • 25 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1990
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Dining venue
Hotel de La Neige offers 25 air-conditioned accommodations with minibars and complimentary bathrobes. Beds feature down duvets. LCD televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. This Hakuba hotel provides complimentary wireless Internet access. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,960 for adults and JPY 3,960 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Babysitting (surcharge)
  • Cot (surcharge)
  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Aromatherapy
  • In-room massages
  • Reflexology

Accessibility

  • No lift

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 8000.0 per night.
  • Cots (infant beds) are available for JPY 3500.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 3960 for adults and from JPY 3960 for children
  • Crib (infant bed) fee: JPY 3500.0 per night
  • Rollaway bed fee: JPY 8000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Neige Higashi-kan Hakuba
Hotel Neige Higashi-kan
Neige Higashi-kan Hakuba
Neige Higashi-kan
Hotel de La Neige Hotel
Hotel de La Neige Hakuba
Hotel La Neige Higashikan
Hotel La Neige Higashi kan
Hotel de La Neige Hotel Hakuba
Hotel de La Neige by Onko Chishin

Frequently asked questions

Is parking available at Hotel de La Neige?

Yep, Hotel de La Neige has a free self car park.

Is there a spa on site at Hotel de La Neige?

There's no onsite spa, but this property does offer services like massages.

Is Hotel de La Neige family-friendly?

You bet! With amenities such as babysitting services and a free local area shuttle, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel de La Neige is a hit with families.

Does Hotel de La Neige serve breakfast?

You bet, full breakfast is available daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel de La Neige?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel de La Neige?

Yep, you can grab a meal at Hotel de La Neige's onsite restaurant.

What time are check-in & check-out at Hotel de La Neige?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hotel de La Neige?

No, pets are not allowed.

Hotel de La Neige Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 123 out of 146 reviews
Rating 8 - Good. 13 out of 146 reviews
Rating 6 - Okay. 5 out of 146 reviews
Rating 4 - Poor. 3 out of 146 reviews
Rating 2 - Terrible. 2 out of 146 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kunsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Daniel

Stayed 6 nights in Feb 2025

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Wonderful Hotel. And Twice as Wonderful Staff.

I have visited this property four times since 2012. The hotel is beautifully nestled in the forest and lit up with pin lights, the rooms are lovely and spacious and come with a deep plunge bath. It is convenient to walk to the slopes, on the main shuttle service and one can walk to surrounding restaurants, bars and ski rentals. But what stands this hotel apart is the impeccable service from the amazing staff. During ski season they lay out your warm ski/boarding boots at the door, and they help you get transportation to the lifts. At the end of the day they greet you at the door with a smile, take your wet gear and swap back your warm personal shoes. There is a lovely lobby for an apre glass of wine and a fireplace for roasting marshmallows. They help you find reservations to dinner and help you sort transportation to and from. I travel globally for work and leisure, from the smiles to the can-do, and truly helping guest I have found rare a team that could exceed in provincially my an amazing experience. So hotel I give top marks, and for the hotel staff, double that. 👍👏🙏
Stayed 5 nights in Jan 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous. The room had a separate living room with opulent furnishings. The staff was eager to help .
Stayed 4 nights in Jan 2025

10/10 Excellent

cheyenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service I have ever experienced around the world! The staff here are amazing. Beautiful rooms with amazing views. The breakfast is a 5 course meal or buffet- highly recommend. They have a free shuttle service which saves you so much $ on taxis. Couldn’t recommend more highly!
Stayed 4 nights in Dec 2024

10/10 Excellent

Meng Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service is exceptional. Beautiful room and comfortable bed. Is a historical legendary building.
Stayed 3 nights in Dec 2024

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with fantastic service

I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi. Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.
Stayed 1 night in Jul 2024

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel

The service was perfect and bed was super comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Scott, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property and stay were excellent.
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveller

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

MYUNG HUI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, it was our second time visit. We already look forward to visiting again next year for sure!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

KHALED, fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, service and people that work there.
Stayed 5 nights in Mar 2024

10/10 Excellent

WILLARD

Travelled with group
Liked: Property conditions & facilities
The hotel was great and the staff were friendly and helpful. Lovely hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Otto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Maurice

Stayed 4 nights in Feb 2023

10/10 Excellent

Geoffrey Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.
Stayed 5 nights in Jan 2023

10/10 Excellent

Tristan

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the cottage. My family was able to enjoy hotel amenities with privacy. The shuttle was a big plus. The staff was very accommodating. We will stay there again. Highly recommended.
Stayed 3 nights in Feb 2022

10/10 Excellent

Teri, Aiea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights and took the half board option which included breakfast and dinner at their restaurant. We were so impressed with the fabulous French- inspired multi course dinners; beautifully presented and super delicious! What an incredible value. Would highly recommend! The staff and service at this hotel are also top notch!
Stayed 3 nights in Feb 2022

8/10 Good

Peter, APO

Liked: Cleanliness, staff & service, amenities
Stayed four nights to ski the various areas of Hakuba Valley. First, the staff were incredibly kind and helpful! For example, when I arrived and as I was parking my car, a staff member came out to greet me. And each morning I skied Happo One, a staff member drove me to the ski area and then picked me up when I called in the early afternoon. This allowed me to boot up in the hotel lobby, saving me much time. Staff also offered to help with ski rentals and lift passes. The daily breakfast (set menu) was also nice. And one evening I ate dinner in the hotel’s restaurant. I was hoping for Japanese food, but the set menu was comprised of delicious French food. I should have asked more questions about the dinner menu before I made my dinner booking, but again the dinner and service were very nice. The hotel itself is showing its age—worn carpets in the hallways, tired-looking furniture, scuffs on the walls. But the room was spacious and the bed and pillows comfortable. The hotel is secluded, and I couldn’t find any places to eat within walking distance, so guests will have to eat dinner in the hotel’s restaurant or drive somewhere. Overall, I had a nice, relaxing stay.
Stayed 4 nights in Feb 2022