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Lotte Arai Resort

Family ski hotel with 2 restaurants

Where to?

Dates

July 2025

August 2025

CLUB Bldg. Premier Suite / Twin (2 beds)

Indoor pool, seasonal outdoor pool, pool umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Spa
Bar
Pool
Gym
24/7 front desk

14 July - 15 July

Explore the area

1966 Ryozenji, Myoko, Niigata, 944-0062

Myoko Kogen
‪1 min walk‬
Madarao Kogen Ski Resort
Akakura Onsen Ski Area
‪20 min drive‬

Room options

1 bedroom, premium bedding, down duvets, pillow-top beds

ARAI Bldg. Character Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

31 sq m
Mountain view
Sleeps 3
1 Single Bed and 1 Double Bed

CLUB Bldg. Premier Suite / Twin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

75 sq m
Mountain view
Sleeps 3
1 Double Bed and 1 Single Bed

CLUB Bldg. Grand Premier Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

113 sq m
Mountain view
Sleeps 4
2 Double Beds

CLUB Bldg. Deluxe DoubleTwin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

43 sq m
Mountain view
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

42.6 sq m
Mountain view
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe Suite F (3 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

79.2 sq m
Sleeps 4
1 King Bed and 2 Single Beds

CLUB Bldg. Deluxe Double (1 bed)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

43 sq m
Mountain view
Sleeps 2
1 Double Bed

CLUB Bldg. Premier Suite / Double (1 bed)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

75 sq m
Mountain view
Sleeps 2
1 King Bed

CLUB Bldg. Deluxe FamilyTwin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

34 sq m
Mountain view
Sleeps 3
1 Double Bed and 1 Single Bed

LODGE Bldg. Corner Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

63 sq m
Sleeps 4
2 Double Beds

ARAI Bldg. Superior Twin / Mountain view (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

31 sq m
Mountain view
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe Suite (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

76.3 sq m
Mountain view
Sleeps 4
2 Double Beds

NEST Bldg. Deluxe Twin (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

34.3 sq m
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe FamilyTwin (2 beds)

Good

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

44.6 sq m
Sleeps 3
1 Single Bed and 1 Double Bed

LODGE Bldg. Deluxe DoubleTwin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

44.6 sq m
Sleeps 4
2 Double Beds

LODGE Bldg. Deluxe Quadruple (4 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

54.6 sq m
Sleeps 4
4 Single Beds

LODGE Bldg. Deluxe Twin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

40.6 sq m
Sleeps 2
2 Single Beds

ARAI Bldg. Superior FamilyTwin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

31 sq m
Sleeps 3
1 Single Bed and 1 Double Bed

ARAI Bldg. Superior FamilyTriple (3 beds)

Wonderful

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

42 sq m
Sleeps 4
2 Single Beds and 1 Double Bed

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

62 sq m
Mountain view
Sleeps 4
4 Single Beds

ARAI Bldg. Superior Double (1 bed)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

23 sq m
Sleeps 2
1 Double Bed

LODGE Bldg. Deluxe Suite R (2 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

54.6 sq m
Mountain view
Sleeps 2
2 Single Beds

ARAI Bldg. Character Triple / Mountain view (3 beds)

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

40 sq m
Mountain view
Sleeps 4
2 Single Beds and 1 Double Bed

ARAI Bldg. Superior Triple / Mountain view (3 beds)

Wonderful

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

31 sq m
Sleeps 3
3 Single Beds

ARAI Bldg. Superior Twin (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Free cots/infant beds

Fridge

Flat-screen TV

Blackout curtains

Premium bedding

23 sq m
Sleeps 2
2 Single Beds

LODGE Bldg. Deluxe Suite T (2 beds)

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Fridge

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

54.6 sq m
Sleeps 4
2 Double Beds

About the area

Myoko

A family-friendly stay in Myoko awaits you at Lotte Arai Resort. You'll be 18.4 km (11.5 mi) from Takada Park and 21.8 km (13.5 mi) from Iwanohara Vineyard. Highlights at this ski hotel include 2 restaurants, 2 hot tubs and a full-service spa. .The restaurant, Asahi, serves Japanese cuisine and is open for breakfast and dinner. BAR Ruri is the hotel's own bar. Enjoy the indoor swimming pool, gym, sauna and karaoke. 3 meeting rooms and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free train pick-up service. .Places within a 30-minute drive of this 4-property class Myoko hotel include Imori Pond and Joetsu Municipal Aquarium.

What's nearby

Myoko Kogen - 1 min walk - 0.0 km
Myoko Sunshine Land - 9 min drive - 9.0 km
Myoko Ski Park - 16 min drive - 16.7 km
Akakura Onsen Ski Area - 20 min drive - 20.5 km
Akakan Ski Area - 20 min drive - 20.5 km

Getting around

Naoetsu Station - 29 min drive
Niigata (KIJ) - 113 min drive

Restaurants

‪くびき野情報館 - ‬19 min drive
‪Sky Restaurant Zen - ‬16 min drive
‪食堂ミサ - ‬8 min drive
‪Myoko Coffee - ‬6 min walk
‪氷見きときと寿し - ‬8 min drive

About this property

Lotte Arai Resort

Family ski hotel with 2 restaurants

Have fun with on-site winter activities, including downhill skiing, snowboarding and snow tubing, and in warmer months enjoy mountain biking and zip-lining. Indulge in a treatment at the full-service spa or soothe your muscles in one of the 2 hot tubs after a day on the slopes. Lotte Arai Resort helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers karaoke, an indoor pool and a sauna.

This 4-star Myoko hotel is smoke free.

245 guestrooms or units

2 dining venues

2 coffee shops

Karaoke

Deli

Umbrellas for the pool

Ski lift tickets

Ski equipment storage

Ski equipment rentals

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Library

Terrace

Garden

BBQ grill(s)

Outdoor picnic space

Gift shop

Newspapers in lobby (free)

Fireplace in lobby

On-site shopping

Lift

No smoking on site

Locker space

Bar or lounge

Bar by the pool

Lotte Arai Resort offers 245 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Manna. The spa is open selected days.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are hot springs open between 6:30 AM and 11:00 PM.

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Pool
Spa
Parking included
Free WiFi

9 July - 10 July

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Free train station pick-up shuttle from 9:00 AM to 8:30 PM
Train station shuttle at scheduled times, on request
Free train station drop-off

Food and drink

Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,080 for adults and JPY 1,870 for children
2 coffee shops/cafes
2 restaurants
A bar/lounge
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Asahi
BAR Ruri
Sky Restaurant ZEN
The Plate
ゴンドラレストラン Village

Things to do

2 hot tubs
Bicycle rentals
Books
Downhill skiing
Full-service spa
Gym
Hiking/biking trails
Hot spring
Indoor pool
Karaoke
Library
Mountain biking
Playground
Ropes course
Sauna
Seasonal outdoor pool
Shopping
Ski equipment rentals
Ski lessons
Ski passes
Ski storage
Snow tubing
Snowboarding
Table tennis
Ziplining

Family friendly

In-room refrigerator
Indoor pool
Laundry facilities
Playground
Pool toys
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms
Trampoline

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service

Business services

3 meeting rooms
Business centre
Computer station

Outdoors

Barbecue grill
Garden
In the mountains
Outdoor entertainment area
Picnic area
Pool umbrellas
Terrace

Full-service spa

Hot spring
Hot springs open from 6:30 AM - 11:00 PM
Hot springs water temperature - 38 ºC
Public indoor mineral hot springs (onsen)
Public outdoor mineral hot springs (onsen)
Spa open select days

Accessibility

Lift

Banquet hall
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Pillowtop mattress
Premium bedding

Bathroom

Bidet
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Electric kettle
Free bottled water
Minibar
Refrigerator
Tea bags/instant coffee

Air conditioning
Desk
Heating
Laptop workspace
Phone
Safe
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability.

Meals are not included in the breakfast and half board rate plans for children ages 3 and under.

Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 April to 16 December:

Hot tub

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: from approximately JPY 3080 for adults and from JPY 1870 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

The seasonal pool will open in August and close in August.
Hot springs access available from 6:30 AM to 11:00 PM.
Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

LOTTE ARAI RESORT Myoko

LOTTE ARAI Myoko

LOTTE ARAI

Lotte Arai Resort Hotel

Lotte Arai Resort Myoko

Lotte Arai Resort Hotel Myoko

Frequently asked questions

What is the cancellation policy at Lotte Arai Resort?

Lotte Arai Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotte Arai Resort?

As of 8 July 2025, prices found for a 1-night stay for 2 adults at Lotte Arai Resort on 14 July 2025 start from AU$104.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Lotte Arai Resort?

The closest beach to Lotte Arai Resort is Tozaki Beach (19.5 km).

Is there a spa on site at Lotte Arai Resort?

Yep, Spa Manna is available for guests.

Does Lotte Arai Resort have a pool?

Lotte Arai Resort has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from August to August.

What luxury perks are available at Lotte Arai Resort?

Lotte Arai Resort features 2 hot tubs, an indoor pool and 2 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Lotte Arai Resort a romantic place to stay?

Garden-view dining and a lounge bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Lotte Arai Resort.

Is Lotte Arai Resort family-friendly?

You bet! With amenities such as a playground, laundry facilities and a BBQ, it's no surprise that Lotte Arai Resort is a hit with families.

Are there hot tubs in the rooms at Lotte Arai Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Lotte Arai Resort serve breakfast?

You bet, continental breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Lotte Arai Resort?

No, Lotte Arai Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Lotte Arai Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Lotte Arai Resort?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Lotte Arai Resort?

No, pets are not allowed.

Lotte Arai Resort Reviews

8.6

Excellent

9.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Thorin

19 Mar 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Yohei

6 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2025

4/10 Poor

Spencer

1 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Feb 2025

10/10 Excellent

Kevin, Mililani

1 Mar 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Majanne

Business traveller

21 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol

Stayed 3 nights in Feb 2025

10/10 Excellent

Billy, Sandy Springs

Travelled with group

18 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome ski in and out property, if you take the train and get off at the closest station they have a shuttle bus that takes you to the resort

Stayed 2 nights in Feb 2025

8/10 Good

Maxwell

8 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing

Stayed 6 nights in Jan 2025

8/10 Good

Cliff

8 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This beautiful resort would’ve gotten the 5 stars it deserved had it not been for the Vietnamese restaurant in the pas through that I reserved a table at. I was ignored while others were seated and orders taken and weee eating before I was acknowledged. Had it not been for that place experience this place was easy 5/5.

Stayed 2 nights in Feb 2025

10/10 Excellent

Anthony

31 Jan 2025

Picturesque location, awesome location

Had the best stay at this awesome resort!! Rooms are very large, comfortable and clean, we were in the Lodge!

Stayed 5 nights in Jan 2025

6/10 Okay

Matthew

Travelled with family

22 Jan 2025

Liked: Cleanliness, staff & service, amenities

Second visit to Arai. Snow was brilliant! Lifts are great compared to the older and more tired resorts like Akakura Onsen. My issue this visit is many facilities were closed. Bakery Cafe, Convenience Store, Asahi Restaurant we closed the entire time or for half our visit. The Plate was also feeling tired in terms of quality compared to our 2024 visit. Rooms and service are great. transfer excellent. Those issues made the great time more bland.

Stayed 5 nights in Jan 2025

10/10 Excellent

Sheng, Flat Bush

18 Jan 2025

Liked: Cleanliness

Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

10/10 Excellent

Yuk Kee Brian

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

awesome

Stayed 5 nights in Jan 2025

10/10 Excellent

James

Travelled with family

8 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent resort with Western amenities and very nice rooms and facilities paired with classic Japanese charm and culture. Would definitely stay here again. Our family absolutely loved it!

Stayed 1 night in Jan 2025

8/10 Good

TAS

Travelled with family

6 Jan 2025

Liked: Cleanliness, property conditions & facilities

ski

Stayed 3 nights in Jan 2025

10/10 Excellent

VU MY LINH

Travelled with group

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for family. There’s something for everyone.

Stayed 3 nights in Jan 2025

10/10 Excellent

Lynne

4 Jan 2025

Stayed 4 nights in Dec 2024

4/10 Poor

Ebony

Travelled with family

1 Jan 2025

Disliked: Staff & service, amenities

Hotel is split into Lodge and Aria. Lodge is more "fancy", Aria is basic. Hotel staff was friendly and helpful, however the service is odd - no one greeted us on arrival, no one assisted us with bags. Staff just kept walking past us. Our main issue with the hotel came from the Ski rentals staff - they are rude and intentionally unhelpful. The impression I got was they are not interested in helping foreigners. Very unorganised. We filled out the rental form a day prior to us needed the gear - tried on boots etc. Expecting that everything will be ready the next day ready to go. But no, we needed to bring the copy of the form with us on pick up - why? You already have the original. They denied us our rentals without the copy. My husband had to hurry back to the room to find it. I had two young children with me, 1 yr old and 5 yr old and a ski lesson to get to. They ignored us while waiting for my husband despite the guy who served us the pervious day, acted like he didn't even recognise us. Once we got the rentals, I asked one of the guys to help my 5 yr old put his boots on, my hands were full holding our baby and clothes. He seemed very annoyed with me for asking for help, he walked over loosened his boot and walked off. I needed his help to put his boot on! Returning the gear was another drama, but you get the gist - not the best experience and would not recommend this hotel based on our experience with the ski rentals shop and lack of service provided by the hotel.

Stayed 2 nights in Dec 2024

10/10 Excellent

Huidy, Honolulu

Travelled with family

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen.

Stayed 2 nights in Dec 2024

10/10 Excellent

Yvonne

21 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Gabriela Lenuta, Chiba

25 Oct 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Gabriela Lenuta, Chiba

Travelled with family

11 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

とても良いたのしいかったみんなにありがとう

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family

8 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property!

A very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are. Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons. There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all.

Stayed 1 night in Apr 2024

10/10 Excellent

Derek

13 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2024

10/10 Excellent

aria

16 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really nice Ski in ski out hotel.

Stayed 1 night in Mar 2024

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View all photos for ARAI Bldg. Character Twin / Mountain view (2 beds)

ARAI Bldg. Character Twin / Mountain view (2 beds)

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View all photos for CLUB Bldg. Premier Suite / Twin (2 beds)

CLUB Bldg. Premier Suite / Twin (2 beds)

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View all photos for CLUB Bldg. Grand Premier Suite (2 beds)

CLUB Bldg. Grand Premier Suite (2 beds)

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View all photos for CLUB Bldg. Deluxe DoubleTwin (2 beds)

CLUB Bldg. Deluxe DoubleTwin (2 beds)

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View all photos for LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

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View all photos for LODGE Bldg. Deluxe Suite F (3 beds)

LODGE Bldg. Deluxe Suite F (3 beds)

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View all photos for CLUB Bldg. Deluxe Double (1 bed)

CLUB Bldg. Deluxe Double (1 bed)

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View all photos for CLUB Bldg. Premier Suite / Double (1 bed)

CLUB Bldg. Premier Suite / Double (1 bed)

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View all photos for CLUB Bldg. Deluxe FamilyTwin (2 beds)

CLUB Bldg. Deluxe FamilyTwin (2 beds)

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View all photos for LODGE Bldg. Corner Suite (2 beds)

LODGE Bldg. Corner Suite (2 beds)

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View all photos for ARAI Bldg. Superior Twin / Mountain view (2 beds)

ARAI Bldg. Superior Twin / Mountain view (2 beds)

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View all photos for LODGE Bldg. Deluxe Suite (2 beds)

LODGE Bldg. Deluxe Suite (2 beds)

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View all photos for NEST Bldg. Deluxe Twin (2 beds)

NEST Bldg. Deluxe Twin (2 beds)

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View all photos for LODGE Bldg. Deluxe FamilyTwin (2 beds)

LODGE Bldg. Deluxe FamilyTwin (2 beds)

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View all photos for LODGE Bldg. Deluxe DoubleTwin (2 beds)

LODGE Bldg. Deluxe DoubleTwin (2 beds)

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View all photos for LODGE Bldg. Deluxe Quadruple (4 beds)

LODGE Bldg. Deluxe Quadruple (4 beds)

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View all photos for LODGE Bldg. Deluxe Twin (2 beds)

LODGE Bldg. Deluxe Twin (2 beds)

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View all photos for ARAI Bldg. Superior FamilyTwin (2 beds)

ARAI Bldg. Superior FamilyTwin (2 beds)

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View all photos for ARAI Bldg. Superior FamilyTriple (3 beds)

ARAI Bldg. Superior FamilyTriple (3 beds)

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View all photos for ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

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View all photos for ARAI Bldg. Superior Double (1 bed)

ARAI Bldg. Superior Double (1 bed)

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View all photos for LODGE Bldg. Deluxe Suite R (2 beds)

LODGE Bldg. Deluxe Suite R (2 beds)

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View all photos for ARAI Bldg. Character Triple / Mountain view (3 beds)

ARAI Bldg. Character Triple / Mountain view (3 beds)

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View all photos for ARAI Bldg. Superior Triple / Mountain view (3 beds)

ARAI Bldg. Superior Triple / Mountain view (3 beds)

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View all photos for ARAI Bldg. Superior Twin (2 beds)

ARAI Bldg. Superior Twin (2 beds)