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Radisson Collection Muscat, Hormuz Grand

5.0 star property

Photo gallery for Radisson Collection Muscat, Hormuz Grand

Outdoor pool, pool loungers
Indoor wedding
View from property
Indoor wedding
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$170
includes taxes & fees
9 May - 10 May

Explore the area

View map
Airport Heights, PC 111, Seeb, Muscat, 113
  • Place, Al Maha Golf Club
    ‪3 min drive‬
  • Place, Oman Convention and Exhibition Centre
    ‪4 min drive‬
  • Place, Muscat City Centre Shopping Mall
    ‪5 min drive‬
  • Airport, Muscat (MCT-Muscat Intl.)
    ‪2 min drive‬

Room options

View all photos for Room (Collection)

Premium bedding, down duvets, minibar, in-room safe

Room (Collection)

9.8 out of 10
Exceptional
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Junior Suite, Terrace (Lounge Access)

Junior Suite, Terrace (Lounge Access)

Junior Suite, Terrace (Lounge Access)

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room (Collection Lounge Access)

Premium bedding, down duvets, minibar, in-room safe

Executive Room (Collection Lounge Access)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Room (Collection)

Premium bedding, down duvets, minibar, in-room safe

Superior Room (Collection)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Pool View (Collection)

Premium bedding, down duvets, minibar, in-room safe

Superior Room, Pool View (Collection)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom (Lounge Access)

Suite, 1 Bedroom (Lounge Access)

Suite, 1 Bedroom (Lounge Access)

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Muscat

A luxury stay in Muscat awaits you at Radisson Collection Muscat, Hormuz Grand. You'll be 4.7 km (2.9 mi) from Oman Convention and Exhibition Centre and 10.8 km (6.7 mi) from Al Mouj Golf. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at iSpa can include massages, body wraps and mani/pedis. The brasserie, OMNY, serves American cuisine and is open for lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Muscat hotel include Muscat City Centre Shopping Mall and Sultan Qaboos Grand Mosque.

What's nearby

  • Go-cart Oman - 3 min drive - 3.4 km
  • Al Maha Golf Club - 3 min drive - 5.0 km
  • Oman Convention and Exhibition Centre - 4 min drive - 5.0 km
  • Sahwa Gardens - 4 min drive - 5.4 km
  • Muscat City Centre Shopping Mall - 5 min drive - 6.4 km

Getting around

  • Muscat (MCT-Muscat Intl.) - 5 min drive

Restaurants

  • ‪194 ° F Specailty Coffee - ‬16 min walk
  • ‪% Arabica - ‬4 min drive
  • ‪Gloss Cafe - ‬3 min drive
  • ‪Line Cafe - ‬3 min drive
  • ‪lo chef steak house لوشف مشويات - ‬20 min walk

About this property

Radisson Collection Muscat, Hormuz Grand

Radisson Collection Muscat, Hormuz Grand offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. A children's pool, a fitness centre, and spa services are also featured at the luxury Radisson Collection Muscat, Hormuz Grand. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Muscat hotel.

  • 1 building
  • 231 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2013
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Radisson Collection Muscat, Hormuz Grand offers 231 accommodations with minibars and a safe. This individually decorated accommodation includes day beds. Beds feature down duvets and premium bedding. Premium cable televisions are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Muscat hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

ISpa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; OMR 15.50 for adults and OMR 7 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • OMNY
  • Qureshi Bab-Al-Hind
  • Straits
  • The Hub

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby toys
  • Children's pool
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Radisson Collection Muscat, Hormuz Grand

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for OMR 18.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately OMR 15.5 for adults and from OMR 7 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: OMR 18.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hormuz Grand Hotel Muscat
Hormuz Grand Hotel
Hormuz Grand Muscat
Hormuz Grand
Radisson Collection Hotel Hormuz Grand Muscat
Radisson Collection Hotel Hormuz Grand
Radisson Collection Hormuz Grand Muscat
Radisson Collection Hormuz Grand
Radisson Collection Hotel Hormuz Grand Muscat
Radisson Collection Muscat, Hormuz Grand Hotel
Radisson Collection Muscat, Hormuz Grand Muscat
Radisson Collection Muscat, Hormuz Grand Hotel Muscat

Frequently asked questions

What is the cancellation policy at Radisson Collection Muscat, Hormuz Grand?

Radisson Collection Muscat, Hormuz Grand offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Radisson Collection Muscat, Hormuz Grand?

As of 25 Apr 2026, prices found for a 1-night stay for 2 adults at Radisson Collection Muscat, Hormuz Grand on 9 May 2026 start from AU$170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Radisson Collection Muscat, Hormuz Grand?

Yep, Radisson Collection Muscat, Hormuz Grand has a free self car park and free valet parking.

Are there any beaches close to Radisson Collection Muscat, Hormuz Grand?

The closest beach to Radisson Collection Muscat, Hormuz Grand is Qurum Beach (19.8 km).

Is there a spa on site at Radisson Collection Muscat, Hormuz Grand?

Yep, iSpa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Radisson Collection Muscat, Hormuz Grand have a pool?

Radisson Collection Muscat, Hormuz Grand has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Radisson Collection Muscat, Hormuz Grand?

Radisson Collection Muscat, Hormuz Grand features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Radisson Collection Muscat, Hormuz Grand a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Radisson Collection Muscat, Hormuz Grand.

Is Radisson Collection Muscat, Hormuz Grand family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Radisson Collection Muscat, Hormuz Grand is a hit with families.

Are there hot tubs in the rooms at Radisson Collection Muscat, Hormuz Grand?

No, but there are deep-soaking baths in the guestrooms.

Does Radisson Collection Muscat, Hormuz Grand serve breakfast?

Sure does, buffet breakfast is available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at Radisson Collection Muscat, Hormuz Grand?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Radisson Collection Muscat, Hormuz Grand?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Radisson Collection Muscat, Hormuz Grand?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Radisson Collection Muscat, Hormuz Grand?

No, pets and service animals are not allowed.

Is there a golf course on site at Radisson Collection Muscat, Hormuz Grand?

There is a golf course next to Radisson Collection Muscat, Hormuz Grand.

Radisson Collection Muscat, Hormuz Grand Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 273 out of 459 reviews
Rating 8 - Good. 120 out of 459 reviews
Rating 6 - Okay. 34 out of 459 reviews
Rating 4 - Poor. 14 out of 459 reviews
Rating 2 - Terrible. 18 out of 459 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Tracy, Scarisbrick

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not a 5 star hotel 4 at best. Rooms looks nice on entry but are a little shabby. The pool area is dark and has no sun after lunch. Room was freezing and air con is centrally controlled. Fire alarm went off 4 times during the night (in error) so no sleep. Hotel is in the middle of nowhere. I would not recommend or stay again
Stayed 1 night in Jan 2026

2/10 Terrible

Ezzuaddin

Stayed 2 nights in Jan 2026

10/10 Excellent

Safiyah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and excellent service from all the staff. Nikolat would clean our room everyday and would always go above and beyond. Good breakfast selection and variety.
Stayed 6 nights in Jan 2026

6/10 Okay

Tahir

Travelled with family
Liked: Cleanliness, staff & service
The rooms were clean but dated. They were lathe rooms but I'm assuming not refurbished for a while. The shower wasn't that powerful, and jept fluctuating between hot and cold. The breakfast wasn't great, and the first time I've seen a queue for tea and coffee. Located near the airport but surprisingly you couldn't hear anything.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Rooms are very clean and organized. Staff is very courteous. Overall an excellent place to stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean space. Great breakfast. Would be fantastic to have cooler temperatures in the gym area, this is my only suggestion. We really enjoyed our stay.
Stayed 1 night in Dec 2025

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Dec 2025

10/10 Excellent

Sameena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Staff, location, service, amenities top notch!
Stayed 2 nights in Nov 2025

6/10 Okay

Trace

Travelled with family
Liked: Cleanliness, amenities
The room smelled moldy and had mold on the walls and in the shower. Also, the room, as well as the hallway reeked of cigarette smoke as smoking is allowed on the corridor we were on. The laminate floor between our adjoined room was not secured to the ground. It would be nice if there was a microwave in the rooms, or available to warm up food. The fire alarm activated one early morning, with limited guidance. The nearest emergency exit did not have instructions on how to exit the building. There was also mold in the stairwell between floors 3 and 2. Although the rooms was below average, the service from the staff (majority) was exceptional! We were greeted with a smile. Shaunta and Ezra provided exceptional services. We also enjoyed staff at The Vault! There were many others that provided a warm welcome and comfortable stay for us.
Stayed 8 nights in Dec 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful room
Stayed 1 night in Dec 2025

10/10 Excellent

Jan

Stayed 1 night in Nov 2025

10/10 Excellent

Vinod, NAVI MUMBAI

Liked: Cleanliness, property conditions & facilities
As usual i am always receiving best accommodation treatment at Hormuz being the VIP member of RH.
Stayed 1 night in Dec 2025

10/10 Excellent

Salma Abdulaziz Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. On the first day we were greeted by M.Mahrouqi and he was so lovely and accommodating. The breakfast could’ve been a little bit better but the orange juice was spectacular. The downside was when showering the drainage wasn’t the best and slow so the toilet would be flooded after every shower and having to put towels on the floor. The other downside when ordering a taxi on ‘Otaxi’ it was quite challenging as only Luxury cars would come up and the price would be absolutely diabolical.Other than that, it was a great stay and would definitely recommend.
Stayed 5 nights in Dec 2025

10/10 Excellent

Adil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms and clean.
Stayed 5 nights in Nov 2025

10/10 Excellent

Miriam

Liked: Cleanliness, amenities, property conditions & facilities
The staff were super friendly The amenities were great
Pool and dining area
Pool area
Front of hotel from my balcony
Stayed 4 nights in Nov 2025

8/10 Good

Ammaarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
clean room, cleaning staff
Stayed 6 nights in Oct 2025

10/10 Excellent

Camila

Stayed 1 night in Oct 2025

10/10 Excellent

george

Liked: Cleanliness
Great Hotel!! Clean and modern, fantastic service… Only short falls were it is a bit far from town and the gym is under equipped.
Stayed 5 nights in Sep 2025

10/10 Excellent

leonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & accommodation was of a very high standard everyone was very professional
Stayed 2 nights in Sep 2025

10/10 Excellent

Manraj

Stayed 1 night in Sep 2025

10/10 Excellent

naser

Stayed 3 nights in Sep 2025

6/10 Okay

K

Liked: Room comfort
Outdated. Looks tired. We had booked lounge access with our stay but it was non existent and not mentioned by staff. Staff at breakfast time were quite abrupt verging on being rude. Most likely wouldn’t use this hotel again
Stayed 5 nights in Sep 2025

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lounge experience was great! Ezra was amazing!

We had a wonderful experience at this hotel. Ezra from the lounge went the extra mile to make sure we had an extraordinary time. She was attentive to our needs every evening. The property was beautiful and well-maintained. It is definitely worth renting a car because parking is free and it is a bit off the normal path.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay in Muscat Oman

An excellent hotel. Staff were friendly and efficient. We were given our room at 7am, even though check in was 2pm. The pool is divine, beds super comfortable and huge beautiful bathrooms. Highly recommend as a relaxing stopover. Thank you to all their staff.
Stayed 1 night in Sep 2025

2/10 Terrible

Ayat

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel about a month ago, and on the day of arrival we arrived late and tired to find out that they didn't prepare our room as booked. At first they told us that there is no room for us! Then suddenly a surprise room appeared!!! We went to the room to be surprised that it was used and the bathroom was dirty. We went down to the lobby to discuss with the staff and they gave us an upgrade to another room, and we are grateful for that. But the shocking thing is that when the manager called, she treated us as if we were liars and that the cleaning mistake they have made was made by us!! The room was used and the bathroom was dirty and the manager was rude to us, and this is unacceptable to us👌
Stayed 1 night in Aug 2025