When our flight to Munich was delayed, we had a hard time contacting the hotel to inform them about our situation and confirm we were still coming. We tried through Hotels.com and received no response. We then called directly, and the individual who answered had no information about current reservations, only future availability. She said she would send our message to her colleagues, but we never heard back. Only after we emailed the property did we receive a response.
No one was on property when we checked in to assist with questions. I may have missed this information when booking the hotel, but I did not realize a hotel might not have a reception. Self check in went smoothly.
When we reached our room, we had trouble connecting to the wifi. The QR code did not automatically connect us, and there was nothing in the room that provided the password. When using the hotel's phone to call "reception," the woman didn't have the right password. She also said she would have her colleague reach out to us, but they never did. We finally found the right password in the elevator.
Convenient location. Bed was comfortable, bathroom was nice, room was a bit cramped but fairly normal for Europe. The room temperature was very warm, and when we lowered the temperature, the air became very stagnant. There was no way to open the windows except as full doors, which we didn't want to leave open at night, so room was too warm for sleep to be comfortable.