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Holiday Inn El Paso West - Sunland Park by IHG

3.0 star property
Hotel with free parking, 10-minute walk to Sunland Park Mall

Photo gallery for Holiday Inn El Paso West - Sunland Park by IHG

Fitness facility
Exterior
Premium bedding, desk, laptop workspace, iron/ironing board
Dinner served
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$145
includes taxes & fees
11 Mar - 12 Mar

Explore the area

View map
900 Sunland Park Drive, El Paso, TX, 79922
  • Place, Bob-O's Family Fun Center
    ‪3 min walk‬
  • Place, Sunland Park Mall
    ‪5 min walk‬
  • Place, Sunland Park Racetrack and Casino
    ‪3 min drive‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room

7.4 out of 10
Good
(10 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.2 out of 10
Very good
(87 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(75 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(10 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

7.6 out of 10
Good
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 1 Queen Bed, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Accessible Tub)

Standard Room, 1 Double Bed, Accessible (Accessible Tub)

Standard Room, 1 Double Bed, Accessible (Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

El Paso

At Holiday Inn El Paso West - Sunland Park by IHG you'll be within just a 10-minute stroll of Bob-O's Family Fun Center and Sunland Park Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .Nine Hundred Bar & Grill is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. .Sights within a 10-minute drive of this 3-property class Pacific Park hotel include Western Playland Amusement Park and University of Texas at El Paso.

What's nearby

  • Bob-O's Family Fun Center - 3 min walk - 0.3 km
  • Sunland Park Mall - 5 min walk - 0.5 km
  • El Paso Desert Botanical Garden - 2 min drive - 1.9 km
  • Western Playland Amusement Park - 2 min drive - 3.1 km
  • Sunland Park Racetrack and Casino - 3 min drive - 3.5 km

Getting around

  • El Paso Union Depot - 9 min drive
  • El Paso International Airport (ELP) - 19 min drive

Restaurants

  • ‪Circle K - ‬8 min walk
  • ‪Sunland Park Racetrack & Casino - ‬3 min drive
  • ‪Whataburger - ‬19 min walk
  • ‪Raising Cane's Chicken Fingers - ‬14 min walk
  • ‪Corner Bakery Cafe - ‬15 min walk

About this property

Holiday Inn El Paso West - Sunland Park by IHG

Hotel with free parking, 10-minute walk to Sunland Park Mall
Holiday Inn El Paso West - Sunland Park by IHG offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park by IHG. Self parking is free. A complete renovation of Holiday Inn El Paso West - Sunland Park by IHG was completed in January 2024.

This 3-star El Paso hotel is smoke free.

  • 175 guestrooms or units
  • 2 levels
  • 9 buildings
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn El Paso West - Sunland Park by IHG offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Similar properties

Dining
The Hotel at Sunland Park Casino El Paso, an Ascend Collection Hotel
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,124 reviews
The price is AU$115
includes taxes & fees
15 Mar - 16 Mar
The Hotel at Sunland Park Casino El Paso, an Ascend Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7.50 to 15 for adults and USD 7.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nine Hundred Bar & Grill

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (97 centimetre high)
  • Lift (173 centimetre wide door)
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 9 buildings
  • Ballroom
  • Reception hall
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 15 for adults and USD 7.50 to 15 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn El Paso Sunland Park Drive I-10 West
Holiday Inn Sunland
Holiday Inn Sunland Drive
Holiday Inn Sunland Drive Hotel
Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
Country Inn Carlson El Paso Sunland Park TX
Country Inn Carlson Sunland
Country Carlson El Paso Sunland Park TX
Country Carlson Sunland
Holiday Inn Sunland Park Hotel
Paso West Sunland Park By Ihg
Holiday Inn El Paso West Sunland Park
Holiday Inn El Paso West Sunland Park an IHG Hotel
Holiday Inn El Paso West - Sunland Park by IHG Hotel
Holiday Inn El Paso West - Sunland Park by IHG El Paso
Holiday Inn El Paso West - Sunland Park by IHG Hotel El Paso

Frequently asked questions

What is the cancellation policy at Holiday Inn El Paso West - Sunland Park by IHG?

Holiday Inn El Paso West - Sunland Park by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn El Paso West - Sunland Park by IHG?

As of 16 Feb 2026, prices found for a 1-night stay for 2 adults at Holiday Inn El Paso West - Sunland Park by IHG on 11 Mar 2026 start from AU$144.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn El Paso West - Sunland Park by IHG?

Yep, Holiday Inn El Paso West - Sunland Park by IHG has a free self car park.

Does Holiday Inn El Paso West - Sunland Park by IHG have a pool?

Holiday Inn El Paso West - Sunland Park by IHG has an outdoor pool.

What makes Holiday Inn El Paso West - Sunland Park by IHG a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn El Paso West - Sunland Park by IHG.

Is Holiday Inn El Paso West - Sunland Park by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn El Paso West - Sunland Park by IHG is a hit with families.

Does Holiday Inn El Paso West - Sunland Park by IHG serve breakfast?

You bet, cooked-to-order brekkie is served on weekdays between 6:00 AM and 10:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn El Paso West - Sunland Park by IHG?

No, Holiday Inn El Paso West - Sunland Park by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn El Paso West - Sunland Park by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn El Paso West - Sunland Park by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Holiday Inn El Paso West - Sunland Park by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 790 out of 1507 reviews
Rating 8 - Good. 310 out of 1507 reviews
Rating 6 - Okay. 160 out of 1507 reviews
Rating 4 - Poor. 118 out of 1507 reviews
Rating 2 - Terrible. 129 out of 1507 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Paulina

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Breaksfast was super crowded and not there were not enough waiters to help everyone althought food was good
Stayed 2 nights in Nov 2025

4/10 Poor

Tmrr

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked a standard room 2 double beds and the guy said it was over booked. We received a king bed and a sofa (turn into small bed) In the room was a pair of bed sheets but missed a blanket. We arrived tired and exhausted, and we didn’t call the front desk, fortunately we had an extra blanket by our own. This also happened with the towels (we used our own extra towel) By the other hand, the lightning in the room is pretty good,
Stayed 1 night in Nov 2025

6/10 Okay

Socorro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We requested a room for a person with a disability, but the bathroom was not accessible as it only had a bathtub. We requested a bathroom chair, but they didn't have one. The room wasn't cleaned, and we only stayed for two days. The phone didn't work to contact reception, and there was no TV remote.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mason

Liked: Cleanliness, amenities, property conditions & facilities
All around cool hotel
Stayed 4 nights in Nov 2025

4/10 Poor

Dustin

Business traveller
Horribly understaffed. Line was out the door for check in. Took 30 mins just to get a menu for breakfast. Took an hour to get food. The only reason i could actually eat was because my flight got delayed.
Stayed 1 night in Nov 2025

2/10 Terrible

Hector

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Long story short: we were traveling with our 5-month-old baby, and when we arrived at the property, our room had no hot water—which is an essential necessity, especially when you have an infant. I understand that maintenance issues can happen, and I’m not unreasonable about that. What truly upset me was the response from one of the front desk employees. When I brought up the issue, his response was: “The hot water takes time to come out, and that’s why you don’t see it.” This was not only completely incorrect, but also dismissive. Two members of the hotel’s own maintenance team came to the room and both confirmed that there was indeed no hot water running at all. My point is this: your staff — or whoever is responsible for training them — needs to understand the importance of honesty when dealing with maintenance issues. Do not lie to guests, and do not blame them when the hotel is failing to provide a basic necessity like hot water. This kind of response is unacceptable and reflects poor customer service and even poorer training.
Stayed 2 nights in Nov 2025

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities
no bad chaep and confy
Stayed 2 nights in Oct 2025

8/10 Good

Christine

Stayed 1 night in Oct 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Brett was a very nice person... Great representation of the hotel itself!!! Plus he is a Veteran!! Thx shipmate
Stayed 1 night in Nov 2025

10/10 Excellent

Kunal

Stayed 1 night in Oct 2025

10/10 Excellent

Samantha

Stayed 1 night in Nov 2025

10/10 Excellent

Jorge

Stayed 1 night in Nov 2025

8/10 Good

Michael, Whittier

Liked: Cleanliness, amenities, property conditions & facilities
First room had no working light. Immediately reissued to a beautiful room.
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
Great staff, great room.
Stayed 1 night in Nov 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, great staff
Stayed 5 nights in Nov 2025

8/10 Good

Kyle

Stayed 1 night in Oct 2025

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Far superior to other locations around this area. Very kind staff, and love the layout of the whole property. Have stayed here twice and both times have been great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Snoman

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jul 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
room was just fair… looks like a new building was built in front of a set of old apartments that got converted to this holiday inn … whole place except newer front lobby building is in dire need of being torn down and replaced with a new real hotel!! brett at checkout today was awesome and kind, friendly, and helpful!
Stayed 2 nights in Nov 2025

8/10 Good

Jerod

Stayed 1 night in Nov 2025

10/10 Excellent

Pete

Stayed 4 nights in Oct 2025

10/10 Excellent

Iris Alice

Everything was perfect clean. They were accommodating very nice staff. It was perfect.
Stayed 3 nights in Oct 2025

6/10 Okay

Sandra, Moreno Valley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room wasn't bad, bed was comfortable, A/C worked well. Staff was nice, but breakfast did not have enough staff. Found 2 dead cockroaches under the chair, black mold in the toilet tank, water constantly leaking into toilet bowl.
Stayed 3 nights in Oct 2025

4/10 Poor

Nathanial, El Paso

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom would not flush, the front desk was terribly rude, and there were stains all over the carpet. Seems to be going downhill.
Stayed 2 nights in Oct 2025

8/10 Good

Manuel

Stayed 1 night in Oct 2025