Mendez Holiday Packages

Check-in staff needs to be more friendly. She looks annoyed when we got there and giving us attitude. Everything else was excellent.

My wife and I booked one night at the Quest in Alabang. My wife had an appointment at the nearby Asian Hospital early the next morning. We arrived to check in at about 4pm. The young man who helped us said our room was not ready. We said OK and waited about 30 minutes while the young man made phone calls. Eventually, the young man disappeared. Then we asked a young lady at the reception desk to help us check in. She helped us and had a room for us, although she warned that sometimes there is no hot water and that the water from the taps may be dirty...! We were too tired to leave and find another hotel, so we took our key and went up to the room. When we went to the room, we found the door ajar, the water in the bathroom sink running, and the sink coated with black, dirt-like debris. We were too tired at this point to complain, so we just turned the water off and started to settle in. The debris was crusted in the sink; we had to just leave it there. The internet codes we were given did not work and we badly needed to get online. We went back downstairs to the concierge, but he also could not make our codes work. He used his own login credentials to attach our phones to a different WIFI network. The place wasn't all bad. The beds were comfortable and clean. Except for the bathroom sink, the bathroom was clean. The parking was free and convenient. But I'm sure there are better places to stay in Alabang. We will not stay at this place again.

Overall the experience was good primarily due to the helpful staff. I did have issue with the wifi in the first room I was assigned. Staff moved me to another room with a better connection. The gym AC was not working well so getting a good workout in was next to impossible.