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Crowne Plaza Memphis Downtown by IHG

3.5 star property

Photo gallery for Crowne Plaza Memphis Downtown by IHG

Bar (on property)
Point of interest
Meeting facility
Property amenity
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
300 N 2nd Street, Memphis, TN, 38105
  • Place, Renasant Convention Center
    ‪3 min walk‬
  • Place, Bass Pro Shops at the Pyramid
    ‪7 min walk‬
  • Place, Beale Street
    ‪17 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (High Floor)

7.8 out of 10
Good
(9 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (High Floor)

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.0 out of 10
Very good
(19 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(33 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (Mid Floor)

8.6 out of 10
Excellent
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mid Floor)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (Mid Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Memphis

Crowne Plaza Memphis Downtown by IHG places you in the centre of Memphis, steps from St. Mary's Catholic Church and within a short 5-minute stroll of Renasant Convention Center. Highlights at this hotel include a restaurant, a free area shuttle and a 24-hour business centre. .The restaurant, Notes & Provisions, is open for breakfast and dinner. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. 8686 square feet (807 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6 AM and 9:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also self parking, along with the convenience of an area shuttle. .Attractions within a 30-minute walk of this 3.5-property class Downtown Memphis hotel include Beale Street and Bass Pro Shops at the Pyramid.

What's nearby

  • Renasant Convention Center - 3 min walk - 0.3 km
  • St. Jude Children's Research Hospital - 5 min walk - 0.4 km
  • Bass Pro Shops at the Pyramid - 7 min walk - 0.6 km
  • Mud Island River Park - 8 min walk - 0.7 km
  • Beale Street - 17 min walk - 1.5 km

Getting around

  • Memphis Central Station - 9 min drive
  • Memphis International Airport (MEM) - 17 min drive

Restaurants

  • ‪The Lookout at the Pyramid - ‬13 min walk
  • ‪Taco Nganas - ‬11 min walk
  • ‪Wendy's - ‬11 min walk
  • ‪Kay Kafe - ‬13 min walk
  • ‪Wahlburgers - ‬14 min walk

About this property

Crowne Plaza Memphis Downtown by IHG

Crowne Plaza Memphis Downtown by IHG offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. Business amenities include a 24-hour business centre and 10 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8686 square feet (807 square metres) and includes conference space. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Memphis Downtown by IHG. A free area shuttle within 3 miles is available. Parking is available for a fee.

This 3.5-star Memphis hotel is smoke free.

  • 230 guestrooms or units
  • 11 levels
  • Conference rooms
  • 8686 sq ft of conference space
  • 807 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Dining venue
Crowne Plaza Memphis Downtown by IHG offers 230 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Free Wi-Fi
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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 9:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Notes & Provisions

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 8,686 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 October to 1 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 7 to 20 for adults and USD 7 to 20 for children
  • Self-parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Memphis Downtown
Crowne Plaza Memphis Downtown
Crowne Plaza Memphis Downtown Hotel
Crowne Plaza Memphis
Memphis Crowne Plaza

Frequently asked questions

What is the cancellation policy at Crowne Plaza Memphis Downtown by IHG?

Crowne Plaza Memphis Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Crowne Plaza Memphis Downtown by IHG?

Yep, Crowne Plaza Memphis Downtown by IHG has a self car park with in/out privileges for USD 22 per day. A self car park is also available, for a fee.

Does Crowne Plaza Memphis Downtown by IHG have a pool?

Crowne Plaza Memphis Downtown by IHG has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to October.

What makes Crowne Plaza Memphis Downtown by IHG a romantic place to stay?

A bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Memphis Downtown by IHG.

Is Crowne Plaza Memphis Downtown by IHG family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Memphis Downtown by IHG is a hit with families.

Does Crowne Plaza Memphis Downtown by IHG serve breakfast?

Sure does, buffet breakfast is available daily from 6 AM to 9:00 AM.

Is there a free airport shuttle available at Crowne Plaza Memphis Downtown by IHG?

No, Crowne Plaza Memphis Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Memphis Downtown by IHG?

Yep, you can grab a meal at Crowne Plaza Memphis Downtown by IHG's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Crowne Plaza Memphis Downtown by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Crowne Plaza Memphis Downtown by IHG?

Cats and dogs are welcome at Crowne Plaza Memphis Downtown by IHG, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Crowne Plaza Memphis Downtown by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 169 out of 366 reviews
Rating 8 - Good. 75 out of 366 reviews
Rating 6 - Okay. 57 out of 366 reviews
Rating 4 - Poor. 29 out of 366 reviews
Rating 2 - Terrible. 36 out of 366 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as close to Beale as i wanted but very impressed with staff. There is a shuttle to Beale area so that was helpful
Stayed 3 nights in Dec 2025

2/10 Terrible

John

Liked: Cleanliness
Disliked: Amenities
Poor customer service by front desk staff after arriving. I am writing to request a refund or compensation in the form of points due to several issues I experienced during my recent stay. When I arrived on Thursday in the pouring rain—after multiple delayed flights—the shuttle driver was extremely rude to the couple dropping me off under the covered drive. He became visibly impatient as I gathered my belongings and made sure I had everything, which created an uncomfortable and unwelcoming start to my stay. At check-in, the front desk associate went on at length about the breakfast served at the hotel. Only later did I discover that it was not complimentary, which felt misleading and added to an already frustrating arrival. When I got to my room, I attempted to use the restroom but couldn’t because the toilet chain was broken. Maintenance was initially sent to the wrong room because the front desk didn’t verify my room number, causing further delay. Later that evening, when I tried to take a bath, I discovered there was no hot water. On Friday, I received a text message asking what could make my stay better. I responded, but I never received a reply or acknowledgment. This lack of follow-through and communication was disappointing. Overall, the service and condition of the property did not match the price I paid. The experience felt comparable to a much lower-tier hotel, and certainly not what I expected during such an important weekend as the St. Jude Marathon.
Stayed 3 nights in Dec 2025

8/10 Good

Balaji

Stayed 4 nights in Nov 2025

2/10 Terrible

Eric

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Do not stay here! It would be better to live in a tent. We left early.
Stayed 3 nights in Nov 2025

8/10 Good

Alexus

Stayed 3 nights in Nov 2025

4/10 Poor

Sen, Lafayette

Disliked: Cleanliness
Room smell bad, room chair damage
Stayed 2 nights in Nov 2025

10/10 Excellent

Jacob

Stayed 1 night in Nov 2025

6/10 Okay

M Matsive, Lafayette

Business traveller
Disliked: Amenities, property conditions & facilities
Room smell not good. Long waiting check in. Room bathroom tssue used up in the first day but no people fill it up next day
Stayed 3 nights in Nov 2025

8/10 Good

Robert

Liked: Cleanliness
Room was clean and staff was nice. However, the USB charging port integrated into the table lamp didn’t work. Housing keeping kindly brought in a replacement which didn’t work, either. It would be good that such details is given more attention in the future to improve customer service and the hotel’s reputation in the industry.
Stayed 2 nights in Nov 2025

8/10 Good

Jiho

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good.
Stayed 3 nights in Nov 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and Reginald made it special!
Stayed 1 night in Nov 2025

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room and staff were great. Only downside was the price of parking per day.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cynthia

Stayed 2 nights in Nov 2025

10/10 Excellent

Shannon

Stayed 1 night in Nov 2025

10/10 Excellent

Dr. Phyllis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was very clean and the staff was Excellent!
Stayed 3 nights in Oct 2025

10/10 Excellent

Gaysha

Stayed 2 nights in Oct 2025

6/10 Okay

Ivy

Stayed 1 night in Oct 2025

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Large comfy bed, quiet. Staff lacking knowledge of basically like location of ice machine. Non working coffee maker and only one cup in room. Stale condiments.
Stayed 1 night in Oct 2025

8/10 Good

Stacy

Stayed 1 night in Oct 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service
Staff was extremely friendly
Stayed 2 nights in Oct 2025

2/10 Terrible

Aaron

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Find a better hotel

First room I was assigned, the door was a struggle just to get into the room, like I had to put my shoulder into the door to gain entry. The door did not close but had to “work itself” closed. Then, walking in immediately, I noticed wallpaper in the bathroom was coming off the wall and covered in mold, and someone had used the bathroom prior to my check-in. I immediately went back to reception and was assigned a different room. This one was okay but not by much. I think Crowne Plaza leadership should look at the quality of their rooms… the toilet, plumbing, wall outlets, etc. felt like I checked into a motel that charges by the hour. Also, this hotel is right by the highway, so get the pleasure of hearing every car, semi-truck, or police chase that will make sleeping a joke. For context, I stayed at the Sheraton across the street earlier this year and had a completely different experience. The only positive experience staying at this hotel was that the staff was very friendly.
Stayed 2 nights in Oct 2025

6/10 Okay

Roger

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean staff Didn't recommend eating on property. Didn't shop or use gym.
Stayed 1 night in Oct 2025

8/10 Good

Dion

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Prabhjot, Burr Ridge

Stayed 2 nights in Sep 2025