2/10 Terrible
Kristina
Business traveller
13 June 2025
The front desk was incredibly unhelpful adding my business partner to my room reservation. I got it done through Expedia and got a confirmation. but when she checked in the same woman I spoke with at the front desk told her that her name wasn’t on it and made her wait three hours in the lobby late at night. When I arrived to check us in, they said the room was NOT under my name. It was under hers. So they had her waiting all night by error.
When we got to our room there were hairs left all over the shower from the previous guest and the remodel of the bathroom was done incorrectly so the door couldn’t swing closed past the toilet. Wide open bathroom? No.
So grateful the trip was only one night but if it had been longer or we would have arrived earlier in the day, we would have eaten the cost and left.
Kristina
Stayed 1 night in Jun 2025