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Viaggio Resort Mazatlán

4.5 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Viaggio Resort Mazatlán

Reception
Deluxe Double Room, 2 Double Beds, Ocean View
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine
3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Avenida Camaron Sabalo, Zona Dorada, Mazatlán, Sinaloa, 82100
  • Place, Playa Brujas
    ‪7 min walk‬
  • Place, El Cid Country Club Golf Course
    ‪17 min walk‬
  • Place, The Mazatlan Malecón
    ‪2 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Room Deluxe with Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Street View

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • Sleeps 4

View all photos for Room Deluxe with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Room Deluxe with Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Street View

  • 32 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe with Sea View

  • 38 sq m
  • Sleeps 2

View all photos for Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(41 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(76 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(120 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

A luxury stay in Mazatlán awaits you at Viaggio Resort Mazatlán. Within a 30-minute stroll, you'll find El Cid Country Club Golf Course and The Mazatlan Malecón. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools and a free water park. .The diner, Al Fresco Restaurant, serves Italian cuisine and is open for dinner. Pool Bar is the resort's own bar, serving drinks along with lunch and light fare. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Business travelers can take advantage of 3 meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4.5-property class Zona Dorada resort, you'll be 4.2 km (2.6 mi) from Playa Norte and 4.6 km (2.8 mi) from Mazatlán Aquarium.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 7 min walk - 0.6 km
  • Punta Camaron Beach - 12 min walk - 1.1 km
  • Sea Shell City Museum - 14 min walk - 1.2 km
  • El Cid Country Club Golf Course - 17 min walk - 1.5 km
  • The Mazatlan Malecón - 2 min drive - 2.3 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 34 min drive

Restaurants

  • ‪Le Frolle - ‬4 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Gus Gus - ‬3 min walk
  • ‪Rico's Café Zona Dorada - ‬2 min walk
  • ‪Bar El LOBY - ‬2 min walk

About this property

Viaggio Resort Mazatlán

Luxury resort on the beach, with 3 outdoor pools
Some rates at Viaggio Resort Mazatlán are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viaggio Resort Mazatlán offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. A children's pool, a complimentary children's club, and a vending machine are also featured at the luxury Viaggio Resort Mazatlán. Free self parking is available.

This 4.5-star Mazatlán resort is smoke free.

  • 291 guestrooms or units
  • 2 dining venues
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Viaggio Resort Mazatlán offers 291 accommodations with laptop-compatible safes and a hairdryer. 65-inch Smart televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 359 for adults and MXN 215 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresco Restaurant
  • Caffenio Coffee Bar
  • Pool Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Playground
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viaggio Resort Mazatlán

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500.0 per night.
  • Cots (infant beds) are available for MXN 300.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 359 for adults and from MXN 215 for children
  • Crib (infant bed) fee: MXN 300.0 per night
  • Rollaway bed fee: MXN 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Viaggio Resort Mazatlán Resort
Viaggio Resort Mazatlán Mazatlán
Viaggio Resort Mazatlán Resort Mazatlán

Frequently asked questions

What is the cancellation policy at Viaggio Resort Mazatlán?

Viaggio Resort Mazatlán offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Viaggio Resort Mazatlán?

Yep, Viaggio Resort Mazatlán has a free self car park.

Are there any beaches close to Viaggio Resort Mazatlán?

Yep, Viaggio Resort Mazatlán is a short 6-minute walk from Playa Brujas. Fun beach activities include snorkelling and windsurfing.

Does Viaggio Resort Mazatlán have a pool?

Viaggio Resort Mazatlán has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

Does Viaggio Resort Mazatlán have a waterslide?

Yep, this property has a waterslide!

Is Viaggio Resort Mazatlán family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Viaggio Resort Mazatlán is a hit with families.

Does Viaggio Resort Mazatlán serve breakfast?

Yeah, buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Viaggio Resort Mazatlán?

No, Viaggio Resort Mazatlán does not offer an airport shuttle service.

Is there a bar or restaurant at Viaggio Resort Mazatlán?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viaggio Resort Mazatlán?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viaggio Resort Mazatlán?

No, pets and service animals are not allowed.

Is there a golf course on site at Viaggio Resort Mazatlán?

There isn't one on site, but El Cid Country Club Golf Course is a short 17-minute walk away.

Viaggio Resort Mazatlán Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1331 out of 1994 reviews
Rating 8 - Good. 413 out of 1994 reviews
Rating 6 - Okay. 141 out of 1994 reviews
Rating 4 - Poor. 59 out of 1994 reviews
Rating 2 - Terrible. 50 out of 1994 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Yes all was great
Stayed 9 nights in Oct 2025

8/10 Good

javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They could be a little more lenient with early checking specially for people that had been up since 2:30am and arrived around noon to the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

MICHAEL, Bralorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am shocked and delighted by the experience it was one of the cheaper options in Mazatlan and it exceeded
Stayed 1 night in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 4 nights in Oct 2025

6/10 Okay

Joe

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2025

6/10 Okay

Brenda

Travelled with group
The clean service was okay. They didn’t leave any extra towels and when we asked for some, the cleaning staff took them back with them. When checking out they wanted to charge extra money for services that we didn’t ask for. Took me almost half of hour to fixed the issue, and I didn’t even receive an apology. The only good thing about my stay was our server Carlos Hernandez, he was amazing.
Stayed 4 nights in Oct 2025

8/10 Good

JOSE ANGEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room was clean and the ocean view was a plus! I did not like the our room was not ready when we got there even tho it was way after check in time around 4:30 pm and took another 45minutes to an hour for our room to be ready. Also did not like the fact that we were told we could not can not drink when you are in the pool when other people were drinking in the pool before.Another thing is when we tried to have breakfast in the outdoor patio the pigeons eat our food before us, we went inside afterwards but the outside kitchen was still cooking even tho a bunch of pigeons were around the food it was very unsafe and unhealthy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel abrahn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Elva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuarto muy limpio , todo el personal en general muy amables .
Stayed 3 nights in Oct 2025

6/10 Okay

Mursalin

Liked: Cleanliness, staff & service
Staffs are helpful. But this hotel has issues with communication. It is a pseudo all inclusive, so set your expectation right. Buffet food is a ok quality. No dinning option for late night arrival.
Stayed 2 nights in Oct 2025

4/10 Poor

High

Liked: Cleanliness, property conditions & facilities
My room wasnt on side of the sea
Stayed 1 night in Oct 2025

10/10 Excellent

Janet, El Paso

Stayed 4 nights in Oct 2025

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

MAYBELLINE

Travelled with family
Liked: Amenities
Yes ocean was visible from the room .. lots of mosquitos in the balconies
Stayed 4 nights in Jul 2025

2/10 Terrible

Brandon, Eureka

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property and the staff unfortunately left the worst experience of a vacation. Being a hotel that should hold standards, they failed to recognize this gravity of this situation. My 90 year-old grandmother sat in a chair inside her room and the plastic broke and she weighs less than 100 pounds. No one apologized for this matter. No one. How did this happen? Who let this happen? It appears the hotel was more concerned about their cheap plastic chairs then a 90-year-old guest. Carlos, the concierge is perhaps the only light in this place. Thank you Carlos for everything. Staff provided some level of care to my grandmother. That was helpful, but again no one apologized for this matter. What a great birthday gift Viaggio to a 90-year-old. Thanks! And they promised her a cake but the extreme lack of communication is extensive. They failed on this issue as well.
Stayed 1 night in Oct 2025

10/10 Excellent

OMAYRA

Travelled with family
Liked: Cleanliness, property conditions & facilities
El servicio en recepción y en restaurante no fue amable
Stayed 5 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 4 nights in Sep 2025

6/10 Okay

Silvia

Stayed 4 nights in Jun 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great rooms
Stayed 5 nights in Sep 2025

10/10 Excellent

Liliana

Stayed 2 nights in Sep 2025

8/10 Good

Edmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, pero puede mejorar mucho la ventilación de las habitaciones.
Stayed 3 nights in Aug 2025

4/10 Poor

hector

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We go back to the room at 1 it was undonde, we go back at 3 i was undone we go back at 5 bed was done dirty cups in the restriom towells in the furniture in the living (they was clean or they just folded it wort the priice per night?) We ask for a medium rare meat at the grill we just receive a medium cut at the oven if u like the meat u know thats a big issue
Stayed 2 nights in Aug 2025

10/10 Excellent

Alexis Ailed Flores

Stayed 6 nights in Jul 2025

10/10 Excellent

Jasmin

Stayed 5 nights in Aug 2025

10/10 Excellent

Josee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Viaggio for 9 nights, in a Deluxe Double Room with Ocean View.The view was amazing! The resort is very lively with music playing all day-long and lots of families.The pools were busy and all the chairs were reserved, way before the pools opened. Impossible to find a chair.The hotel was very clean and smelled good I saw the janitors cleaning the floors regularly during our stay. The housekeeping lady was excellent. We didn't choose the all-inclusive option and don't regret it as there are many good restaurants at a walking distance of the hotel. Carlos, the concierge, booked a private Tequila Tour for us. It was one of our best days visiting El Quelite and La Noria. Viaggio is very well located and we felt very safe in that area at all times.
Stayed 9 nights in Jul 2025