Malabi Holiday Packages

Nice size room for the king.

This hotel was nowhere near what the TikToks and reviews made it out to be. We had multiple issues throughout our 4-day stay that were brought to several employees’ attention with little to no resolution. The only positives were the location and water pressure. Unfortunately, most of the staff lacked professionalism and basic customer service besides the black gentleman and the woman with curly hair and colored eyes.. The room phone never worked and went straight to voicemail. In four days, I never once heard the lobby phone ring, only guests constantly coming downstairs with complaints. Housekeeping was another disappointment. Our room wasn’t cleaned by 4 PM, so we requested fresh towels and asked for our room to be prioritized at 8 AM the next morning. They left clean towels but didn’t remove the dirty ones, take out the overflowing trash, or replace our hand soap. The next morning, our room still wasn’t cleaned by 8 AM as promised. When we politely asked housekeeping for hand soap, we were told, “Next time you need to call downstairs and ask for that.” Even requesting a late checkout resulted in a rude interaction, despite explaining multiple times that our room phone didn’t work. The rooms are tiny, dark, and simply not worth the experience. A convenient location cannot make up for poor customer service and unresolved issues. There are much better options out there. Believe the reviews before booking!