Hilton Hotels - accommodation in Madeira

Room was clean and comfy beds. We didnt like the top layer of the bedding it was really wore down and felt weird only used the sheet. The market is really overpriced staff not as friendly as the other workers. Pool area was nice .

Place was old and had an musty smell to it

The hotel was very good in all ways; however, it was the staff who made the experience memorable. The two people who greeted me at reception were exceptional in conducting their work. The Asian gentleman who was at the desk several days/evenings greeted people with a smile, was knowledgeable and efficient. He assisted me with a speedy check in and with answers to my questions about the neighborhood. The African American woman who was on duty on my last day was equally pleasant and helpful. Having quality in these positions makes a huge difference in the overall experience.[I wrote down both employees’ names but unfortunately lost the note.]