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Mercure Lyon Centre Château Perrache

4.0 star property
Art Deco hotel connected to a railway/underground station in Lyon with a restaurant

Photo gallery for Mercure Lyon Centre Château Perrache

Exterior
Exterior
Premium bedding, pillow-top beds, in-room safe, blackout curtains
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pet-friendly
The current price is AU$181
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
12 Cours De Verdun Rambaud, Lyon, Rhone, 69002
  • Place, Bellecour Square
    ‪11 min walk‬
  • Place, Place des Terreaux
    ‪5 min drive‬
  • Place, Hôtel de Ville de Lyon
    ‪5 min drive‬
  • Airport, Lyon (LYS-Saint-Exupery)
    ‪29 min drive‬

Room options

View all photos for Privilege, Premium Room, 1 Queen Bed with Sofa bed

Privilege, Premium Room, 1 Queen Bed with Sofa bed

Privilege, Premium Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
TV
Renovated in 2020
Renovated in 2015
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Premium Room, Multiple Beds

Privilege, Premium Room, Multiple Beds

Privilege, Premium Room, Multiple Beds

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
TV
Renovated in 2020
Premium bedding
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Renovated in 2020
Blackout curtains
Premium bedding
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room

  • Sleeps 2

Superior Twin Room

  • Sleeps 2

Privilege Triple Room

  • Sleeps 3

Classic Room with Single Bed

  • Sleeps 1

View all photos for Superior Room, 1 Double Bed

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Room, 1 Double Bed

8.2 out of 10
Very good
(18 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Renovated in 2020
Renovated in 2015
Blackout curtains
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed

Classic Room, 1 Single Bed

Classic Room, 1 Single Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Renovated in 2020
Blackout curtains
Premium bedding
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Suite, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
TV
Renovated in 2020
Sofa bed
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Room, 1 Double Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Renovated in 2020
Blackout curtains
Premium bedding
Pillow-top bed
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Renovated in 2020
Blackout curtains
Premium bedding
Pillow-top bed
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Privilege Room with 1 Double Bed and 1 Double Sofa Bed

  • Sleeps 4

Superior Room, 2 Twin Beds, Accessible

  • Sleeps 2

Superior Room, 1 Double Bed, Accessible

  • Sleeps 2

Queen Suite

  • Sleeps 4

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About the area

Lyon

Mercure Lyon Centre Château Perrache puts you in the heart of Lyon, connected to a railway/underground station and within a 20-minute stroll of Bellecour Square and Lyon Cathedral. Highlights at this Art Deco hotel include a restaurant and in-room free WiFi. .The brasserie, Bar Lounge le 12.2, serves French cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 30-minute walk of this 4-property class Lyon City Centre hotel include Place des Terreaux and Musée des Confluences.

What's nearby

  • Bellecour Square - 11 min walk - 1.0 km
  • Basilica of Notre-Dame de Fourvière - 18 min walk - 1.6 km
  • Musée des Confluences - 3 min drive - 2.5 km
  • Place des Terreaux - 5 min drive - 2.1 km
  • Hôtel de Ville de Lyon - 5 min drive - 2.1 km

Getting around

  • Lyon Perrache Station - 2 min walk
  • Place des Archives - 5 min walk
  • Lyon (LYS-Saint-Exupery) - 30 min drive

Restaurants

  • ‪Brasserie Georges - ‬5 min walk
  • ‪L'Alerte Rouge - ‬3 min walk
  • ‪L'Espace Carnot - ‬6 min walk
  • ‪Mademoiselle Simone - ‬3 min walk
  • ‪Chez Micheline - ‬6 min walk

About this property

Mercure Lyon Centre Château Perrache

Art Deco hotel connected to a railway/underground station in Lyon with a restaurant
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 9149 square feet (850 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at Mercure Lyon Centre Château Perrache. A complete renovation of Mercure Lyon Centre Château Perrache was completed in June 2020.

This 4-star Lyon hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 5 levels
  • Conference rooms
  • 9149 sq ft of conference space
  • 850 sq. m of conference space
  • Built in 1906
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Lyon Centre Château Perrache offers 120 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. Televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Lyon hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Fridges, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in June 2020.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 22 per night)
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 19.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Lounge le 12.2

Things to do

  • Designer stores
  • Gym
  • Library
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 9,149 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways (100 centimetre high)
  • Lift (69 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1906
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - June 2020
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 120-cm TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator on request

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.50 per person
  • Nearby parking fee: EUR 22 per night(1640 ft away; open 24 hours)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Château
Mercure Château Hotel Lyon Centre Perrache
Mercure Lyon Centre Château Perrache
Mercure Lyon Centre Perrache
Mercure Perrache
Mercure Perrache Hotel
Mercure Lyon Centre Perrache Hotel
Mercure Lyon Centre Château Perrache Hotel
Mercure Château Perrache Hotel
Mercure Château Perrache
Mercure Lyon Chateau Perrache
Mercure Lyon Centre Château Perrache Lyon
Mercure Lyon Centre Château Perrache Hotel
Mercure Lyon Centre Château Perrache Hotel Lyon

Frequently asked questions

What is the cancellation policy at Mercure Lyon Centre Château Perrache?

Mercure Lyon Centre Château Perrache offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Lyon Centre Château Perrache?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Lyon Centre Château Perrache on 14 Dec 2025 start from AU$171.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Mercure Lyon Centre Château Perrache?

The closest beach to Mercure Lyon Centre Château Perrache is Plage de l'Atol' (10.6 km).

What makes Mercure Lyon Centre Château Perrache a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Mercure Lyon Centre Château Perrache.

Is Mercure Lyon Centre Château Perrache family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Mercure Lyon Centre Château Perrache is a hit with families.

Does Mercure Lyon Centre Château Perrache serve breakfast?

Sure does, buffet breakfast is offered on weekdays between 6:30 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Mercure Lyon Centre Château Perrache?

No, Mercure Lyon Centre Château Perrache does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Lyon Centre Château Perrache?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Lyon Centre Château Perrache?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Lyon Centre Château Perrache?

Cats and dogs are welcome at Mercure Lyon Centre Château Perrache, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Reviews

Mercure Lyon Centre Château Perrache Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 319 out of 813 reviews
Rating 8 - Good. 304 out of 813 reviews
Rating 6 - Okay. 118 out of 813 reviews
Rating 4 - Poor. 54 out of 813 reviews
Rating 2 - Terrible. 18 out of 813 reviews

Reviews

4/10 Poor

Asiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Redeeming quality of location
Stayed 2 nights in Aug 2025

8/10 Good

Sandrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and centrally located. We were right next to the train and the metro. The stay itself was very comfortable and colorful which was very nice for our family of 4.
Stayed 2 nights in Jul 2025

8/10 Good

Marie-Laure

Travelled with family
Liked: Cleanliness, staff & service
Hotel overall, staff and breakfast were very good. Area felt a little unsafe at night. We booked a room with two beds and we got one bed plus a totally run down sofa bed instead (it didnt close all the way anymore). The chair had a large stain on its fabric seat. The large bed was very comfortable though and the bathroom was in excellent condition.
Stayed 1 night in Aug 2025

10/10 Excellent

Tamer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crew at the reception was great , especially Shireen she went above and beyond. The hotel is next to train , Tram and bus station.. Rooms are clean and amazing
Stayed 4 nights in Aug 2025

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and the hotel is very clean and well laid out. Only minor issue is that pedestrian access is lacking.
Stayed 1 night in Aug 2025

10/10 Excellent

Chris, Newport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful welcome from the reception staff was followed by a nice sized room, perfect for our 5 night stay. The bed, although a little harder than I'm used to, was very comfortable, and the room itself was quiet. We unexpectedly also had two small balconies, one of which had a view across to the basilica. My only minor criticism was the lift/elevator. Only one small lift was in operation during our stay, which was an issue for some at the hotel who had to cart luggage up and down the stairs. That said, I appreciate it's an old building so they are limited in what they can do. I can't comment on food as we didn't eat here, but being adjacent to Perrache station, the metro whisks you into the city centre and its array of eateries within minutes. All in all, a good hotel.
View from balcony.
Stayed 5 nights in Jul 2025

8/10 Good

Arne

Liked: Staff & service, room comfort
Stayed 7 nights in Jul 2025

6/10 Okay

Yousef

Travelled with family

3 Night

The hotel near train and metro station (100 M Away) The stuff two part good and uncaring The room wide and clean but the air conditioning not cooling The internet very good The breakfast buffet but limited choice Car parking you have to make reservations away from the hotel and by fee
Stayed 3 nights in Jul 2025

4/10 Poor

Franklin

Disliked: Staff & service
Never again
Stayed 3 nights in Jul 2025

4/10 Poor

Nathalie

Disliked: Cleanliness, property conditions & facilities, room comfort

Very poor experience

Very poor experience, starting from the receptionist who needs to go back to his basics trainings on how to talk to a guest in hospitality… no parking available… lifts out of order with a room on the 5th floor… poor condition of the common spaces with low maintenance very disappointed with Mercure quality standards which was supposed to be 4 stars hotel and clearly does not deserve this rating
Stayed 1 night in Jul 2025

4/10 Poor

Franklin

Disliked: Staff & service
The hotel is old and we knew that going in, but it looks like a pack of wild puppies were let loose. Some paint would help the chewed up walls a lot. The employees were not very helpful. We asked quite a few times if someone could look at the tv since it would not work. Not until the last night did someone finally come up and say it doesn’t work. That was it. We were stuck in the room for a couples sick and it would have been nice to have. The same with room service and a couple of other issues. Just not very attentive.
Stayed 3 nights in Jul 2025

8/10 Good

Glenn

Stayed 2 nights in Jun 2025

10/10 Excellent

Jane

Stayed 4 nights in Jul 2025

6/10 Okay

Barbara

Travelled with family
Hotel a little shabby and could do with a refresh. It's a big old building and in it's day would have been beautiful. I chose it because of it's location to a train station but found it awkward to get to. Towels weren't changed everyday and milk was not provided with the tea and coffèe sachets i had to ask for it.
Stayed 4 nights in Jun 2025

10/10 Excellent

Marcin

Travelled with partner
Liked: Cleanliness, staff & service
Window direct to the train station
Stayed 1 night in May 2025

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic first night in France very comfortable and the breakfast was excellent!!!!
Stayed 1 night in May 2025

10/10 Excellent

Yves

Stayed 4 nights in Jun 2025

10/10 Excellent

Ricardo J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was well located and service was friendly and very nice people to deal with. However. A/C was not cooling with the excuse that is centrally managed and since it’s not summer yet they cannot I have it on 😡 Front desk was nice to provided a fan after asking.
Stayed 1 night in May 2025

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building facade and high ceilings, great location for easy travels
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every respect. Perfect position.
Stayed 3 nights in May 2025

8/10 Good

Carina

Travelled with group
Stayed 3 nights in May 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Overall great .
Stayed 3 nights in May 2025

10/10 Excellent

Young shin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치, 방 컨디션, 조식, 직원들 모두 훌륭합니다. 또 이용하고 싶어요
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful hotel but mediocre service

This hotel has the potential of being great, but it's not. First of all, the parking is expensive and very small, and not connected to the hotel (which is problematic when it rains, for example). Second, there was only one elevator from the parking level to the hotel, and it wasn't working for 24 hours during our stay, so my handicapped father had to go up 2 floors by foot with a cane. When we asked about the repairs the front desk said they called someone "but this is France", so timing was unclear. There was only one tiny elevator going up to the rooms, and it was not sufficient for this big hotel. The rooms are large and beautiful, which an old look but new touch. When we asked for towels we were told we had to go get them ourselves (we expected someone to deliver them at a 4 star hotel, especially if only one elevator was working). Breakfast was great and varied, but staff in the dining room was not friendly and a little rude. The location is central but being so close to the train station is not amazing, even though we did feel safe all in all.
Stayed 2 nights in Apr 2025