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Hotel Schlüssel

Property class: 2.5

Photo gallery for Hotel Schlüssel

A restaurant with wooden tables and chairs, large windows, and hanging pendant lights.
A hotel room with a large bed, a desk with a chair, a window with a view of a building, and a radiator.
A hotel with a sign reading "Hotel zum Schüssel" and a restaurant sign below.
Unclassified image, 4 of 39, button
A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is AU$329
includes taxes & fees
22 Oct - 23 Oct

Explore the area

View map
Franziskanerplatz 12, Lucerne, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

A room with a bed, a chair, a small table, and a wall-mounted picture frame.

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.2 out of 10
Wonderful
(17 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

A bedroom with a bed, a desk, and a window with curtains.

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

A hotel room with a bed, a desk, a chair, a window with a view of buildings, and a shelf with two apples.

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Lucerne

Hotel Schlüssel places you in the centre of Lucerne, steps from Franciscan Church and within a short 5-minute stroll of Jesuit Church. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Restaurant Schlüssel, serves Regional cuisine and is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. .Sights within a short walk of this Lucerne hotel include Chapel Bridge and Lucerne Town Hall.

What's nearby

  • Jesuit Church - 3 min walk - 0.3 km
  • Chapel Bridge - 5 min walk - 0.4 km
  • Lucerne Town Hall - 6 min walk - 0.6 km
  • KKL Lucerne - 9 min walk - 0.8 km
  • Lion Monument - 14 min walk - 1.2 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 57 min drive

Restaurants

  • ‪Mill'Feuille - ‬5 min walk
  • ‪Hotel Anker - ‬3 min walk
  • ‪Restaurant Opus - ‬2 min walk
  • ‪Wirtshaus Taube - ‬1 min walk
  • ‪Wirtshaus Bar Krienbrüggli - ‬1 min walk

About this property

Hotel Schlüssel

There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and room service (during limited hours) are also featured at Hotel Schlüssel.

This Lucerne hotel is smoke free.

  • 1 building
  • 10 guestrooms or units
  • 4 levels
  • Built in 1545
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Lift
  • No smoking on site
  • Dining venue
Hotel Schlüssel offers 10 accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior, and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Frequently asked questions

What is the cancellation policy at Hotel Schlüssel?

Hotel Schlüssel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Schlüssel?

As of 27 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Schlüssel on 22 Oct 2026 start from AU$329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Schlüssel?

The closest beach to Hotel Schlüssel is Horw Seebadi (4.5 km).

Is there a free airport shuttle available at Hotel Schlüssel?

No, Hotel Schlüssel does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Schlüssel?

Yep, you can grab a meal at Hotel Schlüssel's onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Hotel Schlüssel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Schlüssel?

No, only service animals are allowed.

Hotel Schlüssel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 275 reviews
Rating 8 - Good. 60 out of 275 reviews
Rating 6 - Okay. 20 out of 275 reviews
Rating 4 - Poor. 8 out of 275 reviews
Rating 2 - Terrible. 5 out of 275 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent centralized location and beautiful lodging.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, clean rooms and good place to stay.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Super central quiet location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, very accomodating. Easy check in
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at Hotel Schlüssel. Great location- walkable to shops, restaurants, bus, train and boats! It was especially nice to have the complimentary beverages. Our only regret was the restaurant was not open on Sunday and Monday. But our desserts on Saturday were delicious.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Self check in, no staff present. No fridge in room but a hallway fridge with waters, soda, beers , and a coffee machine. Great coffee shop right in the square. The Chapeau
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and having the drinks available in the hallway. Loved the bed and slept well as it was very comfortable. The shower was great once inside but the opening is tight and was abit difficult. Overall, I liked the hotel and would probably return.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New room, clean and big. No A/C but walking distance from lake and train station. Excellent location, the only reason I don’t scored 5 stars is because they forgot to tell us that water was available at the 3rd floor (had to walk 30 min to find an open store since it was a holiday. Would I stay here again, yes.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
nice balcony view to the city, near a church and e place with a spring
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Everything was adequate in terms of the room and amenities. When it’s the second oldest building in the city, you can’t expect it to have all modern amenities. The bathroom layout with buying door did not provide much privacy. Overall, nice day great location.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful breakfast! A good value for the money.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel within walking of many attractions.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Great stay for a day trip! Self-Check in was quick and easy to navigate.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of food, probably because the poor ventilation somehow vented the kitchen up to our bathroom. We complained to the staff, but they could not do anything. No TV and no telephone in the room. Check-in and check-out was with a screen; no staff. I never experienced this before. You cannot call this a hotel.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay within the center of Luzern. The room was really nice and the staff friendly.
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Disliked: Staff & service
No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and the staffs are awesome!