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Palazzo Alexander Hotel

4.0 star property

Photo gallery for Palazzo Alexander Hotel

A rooftop terrace with wicker furniture and a glass table, overlooking a cityscape with terracotta roofs and a mountain in the distance.
A table set for breakfast with a view of a narrow street and buildings.
A reception area with a marble counter, framed artwork, and a green armchair.
A building with a large arched entrance, a number '48' sign, and a potted plant outside.
A table with a lamp, a bowl of fruit, and a book titled "Art in Lucca".

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room
  • Room service
The current price is AU$282
includes taxes & fees
4 Aug - 5 Aug

Explore the area

View map
Via Santa Giustina 48, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪2 min walk‬
  • Place, Piazza Napoleone
    ‪5 min walk‬
  • Place, Piazza dell'Anfiteatro
    ‪8 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪37 min drive‬

Room options

View all photos for Junior Suite

A hotel room with a large bed, a desk with a chair, a television, and a purple armchair.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Tosca with balcony

A room with a patterned sofa, a matching armchair, a small round table with a fruit bowl, and a suitcase on a stand.

Junior Suite Tosca with balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a large bed, a desk with a chair, a television, and a chandelier.

Standard Double Room

9.6 out of 10
Exceptional
(19 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with a bed, a chair, a desk, a television, and a chandelier.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a wooden floor, a bed with a yellow bedspread, a wardrobe, and a television on the wall.

Family Room

10.0 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

A hotel room with a bed, a chair, a table, a TV, and a window with curtains.

Double Room Single Use

9.2 out of 10
Wonderful
(5 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

About the area

Lucca

Palazzo Alexander Hotel puts you in the heart of Lucca, within steps of Lucca Courthouse and Palazzo Mansi National Museum. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also the convenience of an airport shuttle. .Within a 30-minute drive of this 4-property class Lucca Historical Center hotel, attractions include Leaning Tower and Arno River.

What's nearby

  • Walls of Lucca - 2 min walk - 0.2 km
  • Lucca City Hall - 3 min walk - 0.3 km
  • Piazza Napoleone - 5 min walk - 0.4 km
  • Palazzo Pfanner - 5 min walk - 0.5 km
  • Piazza dell'Anfiteatro - 8 min walk - 0.7 km

Getting around

  • Lucca Station - 15 min walk
  • Peretola Airport (FLR) - 57 min drive

Restaurants

  • ‪Trattoria Da Giulio - ‬3 min walk
  • ‪Caffè Manon Lescaut - ‬4 min walk
  • ‪Buca di Sant'Antonio - ‬4 min walk
  • ‪Bastian Contrario - ‬2 min walk
  • ‪pizzeria itaco - ‬2 min walk

About this property

Palazzo Alexander Hotel

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Palazzo Alexander Hotel. The hotel can provide concierge services and wedding services.

This 4-star Lucca hotel is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 4 levels
  • Built in 1100
  • Deli
  • Childcare (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Palazzo Alexander Hotel offers 12 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. 50-inch Smart televisions come with premium satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Lucca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided on a daily basis.

Similar properties

Front of property – evening/night
Hotel Ilaria
Lucca Historical Center
  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 1,000 reviews
The price is AU$240
includes taxes & fees
4 Aug - 5 Aug
Hotel Ilaria

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1100
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a first aid kit and window guards in all accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alexander Palazzo
Hotel Palazzo Alexander
Palazzo Alexander
Palazzo Alexander Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Lucca
Palazzo Alexander Hotel Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Hotel Hotel Lucca

Frequently asked questions

What is the cancellation policy at Palazzo Alexander Hotel?

Palazzo Alexander Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palazzo Alexander Hotel?

As of 4 July 2026, prices found for a 1-night stay for 2 adults at Palazzo Alexander Hotel on 4 Aug 2026 start from AU$282, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Palazzo Alexander Hotel?

The closest beach to Palazzo Alexander Hotel is Spiaggia della Lecciona (20.2 km).

Is there a free airport shuttle available at Palazzo Alexander Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Palazzo Alexander Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Palazzo Alexander Hotel?

No, pets are not allowed.

Is there a golf course on site at Palazzo Alexander Hotel?

There is a golf course next to Palazzo Alexander Hotel.

Palazzo Alexander Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 556 out of 772 reviews
Rating 8 - Good. 178 out of 772 reviews
Rating 6 - Okay. 29 out of 772 reviews
Rating 4 - Poor. 6 out of 772 reviews
Rating 2 - Terrible. 3 out of 772 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in a quiet location. Staff were very friendly
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

gareth

Liked: Cleanliness, property conditions & facilities
Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca
Front of hotel
Rooms are named not numbered
Front of hotel
Breakfast menu
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Alytheia

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great staff, close to everything
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Very nice, friendly and warm service.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Fab little hotel! Staff are incredibly friendly and helpful..... especially the night porter Breakfast was very nice, room stylish and spotlessly clean and as mentioned, staff incredibly friendly..... will definitely stay again when in the area!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and lovely host
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned and hands on, Their hospitality was fantastic. A great place to stay!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Mozhgan

Liked: Cleanliness, amenities, property conditions & facilities
The staff were absolutely wonderful. Mario was very helpful with giving information and ideas on what to do and Roberto was so kind and attentive. Absolutely great staff
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, amenities
Incredibly kind staff!!!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Always love staying at this hotel.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quaint hotel

Beautiful quaint little hotel… lovely cooked breakfast to order. Roberto & the rest of staff amazing!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Huana

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and staff!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Corydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, all spoke English always trying to make our stay memorable. Decor is old Italian but very functional. Mario was great, ran out to bring our luggage upon our arrival, took up to our room and explained how everything worked. Would not hesitate to stay there again
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super friendly and helpful!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great little hotel with wonderful staff. If your looking at a traditional hotel in the heart of the old town then don’t look any further. The staff can’t do enough for you and the hotel is great for a short stay in Lucca. We plan on a return and would defo stay here again.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in all of Lucca

Perfect location inside the walls of ancient Lucca. Staff is incredibly friendly. Helping us find great food, sites and help getting around. Beds are comfy, great breakfast and cappuccinos
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Joacim David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff with excellent service. Delicious breakfast, lovely room with well-functioning air conditioning. Clean and fresh. A hotel that is truly recommended.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a charming experience ! Be patient about the car & parking because it’s worth it ! Endless dining & shopping just steps away from this little gem. Our first visit to Italy & so happy that this was our choice for the first night !
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Nigella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position for exploring walled city Lovely, helpful staff Old world atmosphere
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk are the best! Thanks to Ricardo and Roberto and others for making this a great experience.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, conveniently located. extensive free breakfast included. Delightful, helpful staff. Highly recommend!!!
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Would highly recommend.
Stayed 2 nights in Aug 2024