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Mercure Danang French Village Bana Hills

4.0 star property
Family-friendly hotel with 5 restaurants and free valet parking

Photo gallery for Mercure Danang French Village Bana Hills

Exterior
Creator video
Indoor pool, pool loungers
Exterior
Miscellaneous

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$200
includes taxes & fees
28 Jan - 29 Jan

Explore the area

View map
An Son, Hoa Ninh, Da Nang
  • Place, Sun World Ba Na Hills
    ‪1 min walk‬
  • Place, Linh Ung - Ba Na Pagoda
    ‪13 min walk‬
  • Place, Golden Bridge
    ‪17 min walk‬
  • Airport, Da Nang (DAD-Da Nang Intl.)
    ‪67 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(11 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (with Twin Beds)

Deluxe Room (with Twin Beds)

Deluxe Room (with Twin Beds)

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • 25 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (with Twin Beds)

Superior Room (with Twin Beds)

Superior Room (with Twin Beds)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • 25 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Plasma TV
Renovated in 2022
Ceiling fan
Blackout curtains
  • 22 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (with Twin Beds)

In-room safe, individually furnished, desk, laptop workspace

Standard Room (with Twin Beds)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • 22 sq m
  • Hill view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (1 King Bed and & 1 Bunk Bed)

Family Room (1 King Bed and & 1 Bunk Bed)

Family Room (1 King Bed and & 1 Bunk Bed)

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • 30 sq m
  • Hill view
  • Sleeps 6
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room (4 bunk beds)

In-room safe, individually furnished, desk, laptop workspace

Family Room (4 bunk beds)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • 28 sq m
  • Hill view
  • Sleeps 6
  • 4 Single Bunk Beds

View all photos for Suite, 1 King Bed (Duplex)

Suite, 1 King Bed (Duplex)

Suite, 1 King Bed (Duplex)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Ceiling fan
Separate bedroom
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Superior, 1 King Bed and 1 Single Bed

Family Superior, 1 King Bed and 1 Single Bed

Family Superior, 1 King Bed and 1 Single Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • Hill view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Attic room with King Size Bed - No view

Attic room with King Size Bed - No view

Attic room with King Size Bed - No view

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Attic room with Twin Beds - No view

Attic room with Twin Beds - No view

Attic room with Twin Beds - No view

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Bathrobes
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite, 1 Double Bed (French Village View)

Presidential Suite, 1 Double Bed (French Village View)

Presidential Suite, 1 Double Bed (French Village View)

Highlights

Soundproofed
Individually furnished
Air conditioning
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed

About the area

Da Nang

A family-friendly stay in Da Nang awaits you at Mercure Danang French Village Bana Hills. Within steps you'll find Sun World Ba Na Hills and Golden Bridge within a 15-minute stroll. Highlights at this hotel include 5 restaurants, 3 coffee shops/cafes and an indoor swimming pool. .The buffet restaurant, La Crique, serves local and international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Meeting rooms and a 24-hour business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .In the area of this 4-property class Hoa Vang hotel, you'll find Ba Na Hills.

What's nearby

  • Sun World Ba Na Hills - 1 min walk - 0.0 km
  • Linh Ung - Ba Na Pagoda - 13 min walk - 1.2 km
  • Golden Bridge - 17 min walk - 1.4 km
  • Ba Na Hills - 34 min drive - 14.0 km
  • Ba Na Hills Cable Car - 35 min drive - 13.7 km

Getting around

  • Ga Thanh Khe Station - 41 min drive
  • Da Nang (DAD-Da Nang Intl.) - 74 min drive

Restaurants

  • ‪Beer Plaza - ‬17 min walk
  • Four Seasons Buffet Restaurant
  • Starbucks
  • ‪Little Tokyo - ‬14 min walk
  • ‪Starbucks - ‬28 min drive

About this property

Mercure Danang French Village Bana Hills

Family-friendly hotel with 5 restaurants and free valet parking
Some rates at Mercure Danang French Village Bana Hills are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Mercure Danang French Village Bana Hills offers its guests a kids' pool, an indoor pool, a sauna, and a fitness centre. There are 5 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A library, a terrace, and an arcade/games room are also featured at the family-friendly Mercure Danang French Village Bana Hills. An area shuttle within 40 kilometres, a theme park shuttle and a round-trip airport shuttle are available for a fee. Self parking and valet parking are free. A complete renovation of Mercure Danang French Village Bana Hills was completed in January 2022.

Smoking is allowed in designated areas at this 4-star Da Nang hotel.

  • 461 guestrooms or units
  • 5 levels
  • 7 buildings
  • 5 dining venues
  • 3 coffee shops
  • Conference rooms
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Mercure Danang French Village Bana Hills offers 461 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include baths or showers, slippers, designer toiletries and complimentary toiletries.

This Da Nang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 40 kilometres
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 519,000 for adults and VND 235,000 for children
  • 3 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cafe Postal
  • L'Etable
  • La Crique
  • Le Grenier
  • Maison Du Roi

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool
  • Library
  • Mini golf
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • 5 floors
  • 7 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 4:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must arrange transfers via cable car (surcharge) to the property, which is located at the top of a hill. To guarantee transfers, guests must contact the property immediately after booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Danang French Village Bana Hills

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 519000 for adults and from VND 235000 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property uses a grey water recycling system.
    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hoa Vang
Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hoa Vang
Hotel Mercure Danang French Village Bana Hills Hoa Vang
Hoa Vang Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hotel
Hotel Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Da Nang
Mercure Danang French Village Bana Hills Hotel Da Nang

Frequently asked questions

What is the cancellation policy at Mercure Danang French Village Bana Hills?

Mercure Danang French Village Bana Hills offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Danang French Village Bana Hills?

As of 9 Jan 2026, prices found for a 1-night stay for 2 adults at Mercure Danang French Village Bana Hills on 28 Jan 2026 start from AU$200.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Danang French Village Bana Hills?

Yep, Mercure Danang French Village Bana Hills has a free self car park and free valet parking.

Are there any beaches close to Mercure Danang French Village Bana Hills?

The closest beach to Mercure Danang French Village Bana Hills is My Khe Beach (28.6 km).

Does Mercure Danang French Village Bana Hills have a pool?

Mercure Danang French Village Bana Hills has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Mercure Danang French Village Bana Hills?

Mercure Danang French Village Bana Hills features an indoor pool, a steam room and 5 restaurants.

Is Mercure Danang French Village Bana Hills family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as art supplies in the guestrooms, it's no surprise that Mercure Danang French Village Bana Hills is a hit with families.

Does Mercure Danang French Village Bana Hills serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Mercure Danang French Village Bana Hills?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Mercure Danang French Village Bana Hills?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Danang French Village Bana Hills?

Check-in begins at 2 PM. Check-out time is 10:30 AM.

Are pets allowed at Mercure Danang French Village Bana Hills?

No, pets and service animals are not allowed.

Mercure Danang French Village Bana Hills Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1003 reviews
Rating 8 - Good. 313 out of 1003 reviews
Rating 6 - Okay. 141 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 46 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a comfortable night. Only problem was we couldn’t get to the reception at night to refill the body wash in our bathroom, other than that we had a good experience.
Stayed 1 night in Dec 2025

2/10 Terrible

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Poor visibility and no signage or staff around to direct us to our hotel, was stuck walking around in the rain and fog with no clue where we were Hungry in the morning with no cafe or restaurants open to cater to the hotel guests Everything closed and inaccessible due to the weather but still the same price to enter and see/do nothing friendly staff though…
Stayed 1 night in Nov 2025

4/10 Poor

LAN ANH, seattle

Disliked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 1 night in Oct 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very hospitable and helped in anyway possible. Hotel restaurant food was excellent serving Western to Viet cuisine.
Stayed 1 night in Sep 2025

10/10 Excellent

LAN ANH, seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Aug 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls in the room are paper thin, I can hear clearly into the adjacent rooms and the hallways. That means screaming kids and all while you’re tying to sleep. However, the location is pretty much where you want it to be. I wouldn’t recommend staying more than one night specially if you’ve gone to a lot theme parks in your life. Ba Na Hills felt just like that. Not saying it’s a bad thing but for someone who’s been to theme parks a lot, traveling to Vietnam and being in a theme park may not be what you’re looking for. Nonetheless, it’s a beautiful place and a must go.
Stayed 2 nights in Sep 2025

8/10 Good

Kevin

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Elle Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Interesting place, staff were helpful

Interesting place, staff were helpful
Stayed 1 night in Sep 2025

10/10 Excellent

elvin, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem was that they didn’t have any stores that sales smartphones chargers, bring your own phone charger
Stayed 2 nights in Sep 2025

8/10 Good

Nguyen

Liked: Cleanliness, property conditions & facilities
All excellent except for the check out process. I handed over the key and was told to wait 10 minutes while they check the room to finalize the check out. After 35 minutes of waiting I had to come up to check and was told everything is good. Either they forgot about me or they need to get a better system. Guests should not have to wait 30+ minutes to check out.
Stayed 1 night in Sep 2025

10/10 Excellent

Neeraj, Glendale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay with family and friends!!
Stayed 2 nights in Sep 2025

10/10 Excellent

nutchanart, Waterford

Stayed 2 nights in Jun 2025

4/10 Poor

cleeve

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Colleen

Travelled with partner
Liked: Cleanliness
Our stay at Hotel de Paris had both highlights and disappointments. The room itself was nice, featuring windows that opened to provide fresh air and some glimpses of the park. The facilities were good and housekeeping maintained the room to a satisfactory standard. However, our experience was significantly impacted by noise issues. Throughout our stay, we encountered disruptive sounds from the corridors, neighboring rooms, and the floor above, which resulted in poor sleep quality during the nights. The breakfast buffet was served from 6:30 to 9:30am with reasonable options available. While the location and room amenities had appeal, the noise factor was a major drawback to our overall experience. For future visits, we would consider exploring different room types or alternative accommodation options within the hotel to potentially avoid similar issues.
Stayed 2 nights in Sep 2025

10/10 Excellent

Methee

Stayed 1 night in Sep 2025

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in this hotel was an incredible experience for us because of its location and architecture that makes you feel like royalty in a castle. Being a guest at this hotel comes with some unique perks, like early access to the famous “golden bridge” and VIP pass to skip the long lines to the cable car. I only wish we had been able to stay longer at this beautiful hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Tuan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
So a noise.
Stayed 1 night in Sep 2025

8/10 Good

Warisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby at the breakfast is amazing. She is friendly and very attentive
Stayed 1 night in Sep 2025

2/10 Terrible

Hung

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was the worst place I’ve ever been to
Stayed 2 nights in Sep 2025

6/10 Okay

Nirev

Disliked: Cleanliness

A lot of potential but..

The property looks stunning from the outside and the ambience around the village is amazing — but sadly, the hotel experience itself is far from premium. Check-in was painfully slow. At the bottom of the hill only three counters were open despite the crowds, and staff seemed inexperienced. Hotel & Facilities: While the exterior is beautiful, the property is dated and poorly maintained. Common areas, especially toilets, were dirty, smelly, and broken — not what you expect from a “premium” hotel. Rooms: The bathroom has no real divider, so sound and smell carry through, and with no ventilation, odors linger. Poor design for the price paid. Food & Dining: Easily the weakest part. The menu is very limited, especially at night, and what’s served often looks nothing like the pictures (see the Margherita pizza). Vegetarians get maybe three options, and staff won’t accommodate more. Everything is overpriced. The red velvet cake was the worst I’ve eaten — shocking for a French brand like Mercure/Accor. Breakfast was equally bad: the restaurant smelled, the spread was low quality, hash browns tasteless, toast not properly done, coffee lousy, and the “vegetarian corner” inedible. Staff & Service: Most staff were unfriendly, and some outright rude. Restaurant staff especially seemed untrained. Plenty of people, but no service. Overall, the property has so much potential, but Mercure is running it poorly. For the price, the experience is disappointing and nowhere near premium.
Stayed 1 night in Aug 2025

8/10 Good

Saranyasree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2025

8/10 Good

Lin Hao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money hotel
Stayed 2 nights in Aug 2025

2/10 Terrible

Tina

Disliked: Staff & service
Check in staff was rude upon receiving room. No staff member in assigned building to ask for help. Felt lost and spaceless throughout the entire process. The buss boys were super nice but those checkin girls and check out were rude particularly this one chic.
Stayed 1 night in Aug 2025

8/10 Good

Yao Qiang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
French style hotel with olden days feel. The room feels comfortable but can see that it is a bit dated. The staff are very service oriented. Overall a good experience.
Stayed 1 night in Aug 2025

8/10 Good

Nishant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025