3.8 out of 5

"Such a great spot. Window rolls right back to fully open to sea view. Super comfy beds and sofa. Very simple accommodation but perfect for all Lorne ... " More

By a verified traveller on Wed 08 Aug 2018

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Hotel Description

Phoenix Apartments puts you in the heart of Lorne, steps from Lorne Sea Baths and within a 10-minute stroll of Lorne Surf Life Saving Club. Highlights at this property include free self parking, and in-room kitchens and free WiFi.

Each apartment is individually decorated and features a balcony or patio, a TV and a DVD player. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob.

This apartment offers free WiFi in public areas.

With a stay at this 4-star Lorne property, you'll be 39.8 km (24.8 mi) from Bell's Beach.

Studio, Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$155* Per night/room 18 Sep. - 19 Sep.

Apartment, Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Phoenix Apartments ratings based on 198 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Phoenix Apartments

Everyone (91) Couples (59) Family (49)
3 out of 5
The property was neat enough. Could be cleaner. Not sure when the floors were last mopped. No iron, no mop, very basic kitchen ware.

Posted by on 23 Apr. 2019

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2 out of 5
Black mold in the shower. Ground floor request but 11 steps and my husband needs a cane to walk. Bed so dipped in the middle, very uncomfortable, long since needing replacement. No plug for the bathroom sink. Hard to manage keypad for entry. When replacing key whole thing fell out, tricky to replace. Overlooked (into room) by other units and needing to keep blind closed making it dark. Also hard to locate entrance.

Posted by on 2 Apr. 2019

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3 out of 5
Close to town and beach The heaters were welcome on the cool evenings Comfortable bed. Unit basically supplied especially in the kitchen Shower recess, pools.

Posted by on 1 Apr. 2019

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4 out of 5
It was extremely close to the beach and main road which was fantastic, we didn’t need to use our car. It had everything we need and very clean and modern.

Posted by on 23 Mar. 2019

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5 out of 5
Great location across from beach close to restaurants great apartment

Posted by on 15 Mar. 2019

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4 out of 5
Location was great but didn’t realize no AC Ccccccccccc

Posted by on 9 Mar. 2019

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4 out of 5
No coffee maker Is available For the coffee provided.

Posted by on 5 Feb. 2019

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Comment from Hotel Management

8 Feb. 2019 by Great Ocean Retreats

Sorry to hear that. What apartment are you in and we will purchase one for you. Our office contact details are 52200500. Great Ocean Retreats

4 out of 5

Posted by on 3 Feb. 2019

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3 out of 5
Position and view were great. apartment condition was ordinary

Posted by on 16 Jan. 2019

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5 out of 5
Was really worried because of the negative feedbacks but when we first got there I was amazed. Location was perfect, finding the parking and check-instruction was spot-on. We stayed in apartment 6 which was on the higher level. Bed was very comfy, kitchen was equipped, spacious living area, nice view....we just couldn’t fault anything. Thank you Phoenix Apartments, we will definitely come back to stay with you again. Xx

Posted by on 24 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Great Ocean

On behalf of the Management of Great Ocean Retreats, we a pleased with your positive feedback. Thank you, have a wonderful sunny stay. Great Ocean Retreats

Property Features

Public spaces have free WiFi. Free self parking is available. Smoking is allowed in designated areas at this 4-star Lorne apartment.

  • 1 building
  • 5 guestrooms or units
  • 2 levels
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (148.7 km / 92.4 mi)
  • Parking: Free self parking

Room Amenities

Phoenix Apartments offers 5 forms of air-conditioned accommodation with DVD players. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. This Lorne apartment provides complimentary wireless Internet access. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils.

  • In-room kitchen
  • Private balcony or patio
  • Television
  • DVD player
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Kitchenware
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is 21

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Sandridge Motel, 128 Mount Joy Parade.
If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation.

Guests will receive special check-in instructions prior to their arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Sandridge Motel, 128 Mount Joy Parade.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. On-site parties or group events are strictly prohibited.

  • Debit cards not accepted
  • Events/parties not allowed
  • No rollaway/extra beds available
  • Cash or credit card deposit required
  • Minimum guest age is 21
  • Caters to adults only

Hotel Names

  • Phoenix Apartments Apartment Lorne
  • Phoenix Apartments Lorne
  • Phoenix Apartments Lorne
  • Phoenix Apartments Apartment
  • Phoenix Apartments Apartment Lorne

You should know

  • This is an adults-only property and guests under 21 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.