Loivos da Ribeira e Tresouras accommodation from AU$166

We stayed 3 nights at the adjacent building Casa Amarela and we knew ahead of time that there would be steps to access the room- not a problem with that. However, our room is about a 5-6 minute walk from the reception and the main restaurant—not a problem unless you have luggage—- as the walk is a bit hilly. On arrival our luggage was brought to Casa Amarela via a golf cart- not us- luggage only and that helped. Upon departure they completely refused to transport the luggage to the reception to check out and wait for the taxi. The first taxi I called said he couldn’t pick us up at Amarela, only at the reception. I had to cancel this taxi and request another one thru the hotel that would get all the way where I was. I was told 15-20 minutes for the taxi. It took 30 minutes without any update from the front desk. I had to call twice to check on the status. It was a hassle to get some ice. Tim’s Terrace said they didn’t have any, even though they serve drinks, therefore I had to walk to Cozinha da Clara. Again the reception staff was aware I wanted ice and they made no effort whatsoever to assist. Tim’s Terrace closes too early for food. The main restaurant Cozinha da Clara wants to give the impression of formality and exclusivity however instead it feels pretentious and unwelcoming- we didn’t stay. The view was pretty, the room was comfortable (we could deal with the stairs) and clean and the breakfast was excellent. I would not stay again due to the poor service.

Beautiful views, excellent wine tour and tasting. Front desk very helpful. I wish the workers building the spa would not start hammering at 7am

Beautiful resort