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Holiday Inn Lancaster by IHG

4.0 star property
Riverwalk hotel with full-service spa and health club

Photo gallery for Holiday Inn Lancaster by IHG

Swim laps in a spacious pool surrounded by a glass enclosure, offering a view of the interior.
Welcome to Holiday Inn, featuring a modern architectural design with a prominent logo and large windows offering views of the surrounding area.
Stroll through the serene gardens and approach the traditional building, surrounded by lush greenery and mature trees.
Enjoy a delicious breakfast at our restaurant, where a long counter offers a variety of options and comfortable seating.
Spacious interior with a large mirror, casual dining area, and polished wood flooring.

Popular amenities

The current price is AU$172
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
Caton Road, Lancaster, England, LA1 3RA
  • Williamson Park
    ‪4 min drive‬
  • Lancaster Castle
    ‪5 min drive‬
  • Lancaster University
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Double or Twin Room

1 bedroom, desk, iron/ironing board, travel cot

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Premium Room, 2 Single Beds

1 bedroom, desk, iron/ironing board, travel cot

Premium Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.6 out of 10
Excellent
(37 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Premium Room, 1 Double Bed

1 bedroom, desk, iron/ironing board, travel cot

Premium Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Accessible

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

About the area

Lancaster

At Holiday Inn Lancaster by IHG you'll be within a 20-minute walk of Lune Aqueduct and 1.9 km (1.2 mi) from The Centre at Halton. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .The restaurant, Hotel Restaurant, serves British cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, steam room and kids' swimming pool as well as access to a playground. 215 square feet (20 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a garden. English breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 20-minute drive of this 4-property class Lancaster hotel include Yorkshire Dales National Park and Lancaster University.

What's nearby

  • Lune Aqueduct - 10 min walk - 0.9 km
  • Williamson Park - 4 min drive - 4.0 km
  • Grand Theater - 4 min drive - 2.9 km
  • Lancaster Castle - 5 min drive - 3.3 km
  • Lancaster University - 7 min drive - 9.2 km

Getting around

  • Bare Lane Station - 7 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Holiday Inn Restaurant International - ‬1 min walk
  • ‪The Bobbin - ‬4 min drive
  • ‪The Keys - ‬4 min drive
  • ‪Dominick's Catering - ‬5 min drive

About this property

Holiday Inn Lancaster by IHG

Riverwalk hotel with full-service spa and health club
Holiday Inn Lancaster by IHG offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 215 square feet (20 square metres) and includes a conference centre. A children's pool, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Lancaster by IHG. Free self parking is available.

This 4-star Lancaster hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Conference rooms
  • 215 sq ft of conference space
  • 20 sq. m of conference space
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Polish

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  • Pet-friendly
  • Free WiFi
  • 24/7 front desk
4.1 out of 5, Very good, 304 reviews
The price is AU$140
includes taxes & fees
3 Aug - 4 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hotel Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (215 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (64 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and Eurocard. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Frequently asked questions

What is the cancellation policy at Holiday Inn Lancaster by IHG?

Holiday Inn Lancaster by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Lancaster by IHG?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Lancaster by IHG on 3 Aug 2025 start from AU$172.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Lancaster by IHG?

Yep, Holiday Inn Lancaster by IHG has a free self car park.

Are there any beaches close to Holiday Inn Lancaster by IHG?

The closest beach to Holiday Inn Lancaster by IHG is Morecambe Beach (6.5 km).

Is there a spa on site at Holiday Inn Lancaster by IHG?

Yep, there is an onsite spa at Holiday Inn Lancaster by IHG.

Does Holiday Inn Lancaster by IHG have a pool?

Holiday Inn Lancaster by IHG has a kids' pool.

Is Holiday Inn Lancaster by IHG family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as travel cots in the guestrooms, it's no surprise that Holiday Inn Lancaster by IHG is a hit with families.

Does Holiday Inn Lancaster by IHG serve breakfast?

Yeah, guests give top marks to the English brekkie here! Served daily from 7:00 AM to 10:30 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Holiday Inn Lancaster by IHG?

No, Holiday Inn Lancaster by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Lancaster by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Lancaster by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Holiday Inn Lancaster by IHG?

Dogs are welcome at Holiday Inn Lancaster by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1014 reviews
Rating 8 - Good. 343 out of 1014 reviews
Rating 6 - Okay. 152 out of 1014 reviews
Rating 4 - Poor. 89 out of 1014 reviews
Rating 2 - Terrible. 66 out of 1014 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Stayed 3 nights in Mar 2025

8/10 Good

Eddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and staff. Recommended.

The hotel was, generally, clean and tidy with plenty of parking. The restaurant was actually better than expected. However the staff were even better. When I informed them that I had lost my phone somewhere in the hotel, they went above and beyond all my expectations in helping me to try and find it. I would have no hesitation in recommending or staying again.
Stayed 1 night in Mar 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here
Stayed 1 night in Apr 2025

2/10 Terrible

Scott

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked with myself My wife and 7 month old son They gave us a room on the 3rd floor with no elevator Explained to them that it wasn’t ideal and they refused to change our room And then they sent a travel cot to our room and the boy from reception that brought the cot to the room Explained to me the cot was broken and wouldn’t go up properly but if I jammed it agains the wall it would be fine Also the mattress inside didn’t fit Wen I refused to use it I was informed it was the last one they had Which was clearly a lie Then he turns up with a smaller one that was filthy With no covers etc Luckily enough I had brought some We also paid for dinner and breakfast Took them over 2 hours to send out food We waited another 30 mins for our desserts to be boxed to take to room as it was now 90 mins after my sons bedtime We waited n waited and ended up walking out As the guy came to our table 3 times Saying it’s just getting boxed up These people couldn’t run a bath Never mind run a restaurant Avoid this place
Stayed 1 night in Apr 2025

10/10 Excellent

Mj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Awais

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was broken and the room we were given was right next to the stairs, therefore any time someone came into our corridor the door banged closed To be fair when i complained the reception staff were very helpful and changed our room without any fuss
Stayed 1 night in Apr 2025

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities
Unfortunately the stay was a nightmare. The suprise did not exist in the room, that was embarrassing.
Stayed 2 nights in Apr 2025

6/10 Okay

Tom

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Decent service, hotel needs updating, avoid Spa

Good points: Good service by the staff, knowledgable, polite, prompt and friendly. The hotel is in a decent location to access the motorway. Bad points: The Spa/pool was filthy, in particular the changing rooms which had used towels left all over place, toilet paper all over the floor in the bathroom and just generally dirty, the sinks were disgusting. Needs to be regularly checked and cleaned. Hotel fixture and fittings now looking worn, from door handles to paintwork. Mould in the grouting in the bathroom. Requested a cot, which wasn’t there when we arrived, however staff promptly brought it over when asked.
Stayed 1 night in Apr 2025

10/10 Excellent

Sagaya Tresina

Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. The staff at breakfast time, were especially helpful as I have mobility issues. The breakfast was very enjoyable with lots of choice. The hotel is in an excellent location, close to the centre of Lancaster as well as on the lovely river side walk. We would definitely stay there again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sergio Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Only issue was a broken lift and myself and my children were on 3rd floor and no offer to help with bags. Other than that a nice hotel with very friendly staff.
Stayed 1 night in Apr 2025

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Hotel was convenient for us we booked on day but found out on arrival the lift was broken so we had to take our luggage upstairs and our room was right at the end of a long corridor plus we booked a double room to find that 2 single beds were pushed together and no zip to keep together luckily we didn’t end up between the beds hahahaha
Stayed 1 night in Apr 2025

4/10 Poor

Colin

Stayed 6 nights in Apr 2025

2/10 Terrible

Gianni

Travelled with family
Disliked: Staff & service
Was all okay until the radiator in the room switched on full and wouldn’t turn off. Call reception and they said they would send someone to have a look but the person never turned up. Called again and they never picked up. Went to reception and asked for a new room and was told that wasn’t possible and someone would come to the room to have a look and will bring a fan. Again no one turned up. Went back to reception and again asked for a new room. They agreed and the room was fine with no issues. Unfortunately not a great night sleep for a long following drive.
Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable experience all tound
Stayed 4 nights in Apr 2025

4/10 Poor

Colin

Travelled with family
Disliked: Staff & service, room comfort
Lots of issues throughout the trip. Allocated a room directly above the Function room. You could hear every song, every word, everything. Until 12.30am. Then had to be up at 6am the next morning. Several phone calls made to front desk. Told it would finish at 11.30 - it was 12.30. Assured there was no function the next night - there was. Told they had no more rooms available and they were fully booked. However, I could go in their website and it showed availability. They reluctantly moved us the next day to a room away from the function room, which solved the problem of noise. Our biggest problem throughout the week, was the lift constantly being out of order. I’m registered disabled. I struggle with stairs. Not a problem when there’s a lift - a big problem when there’s not. Biggest problem was checking out this morning - from the 3rd floor, with a week’s worth of kit (including a lot of outdoor walking / kayaking kit from my husband!) No lift, and a lot of bags to carry down 2 flights of stairs. Then me to help down. We tried to get help from the front desk - no one answered the phone. No one was at the front desk for the whole half an hour it took to load the car up. A manager eventually turned up at 6.50am to enable us to check out. Not once did we manage to get a Disabled space out the front of the hotel due to the spaces being parked in by non badge holders. Sadly our special anniversary trip away, was tainted by the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Aditya

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 1 night in Mar 2025

8/10 Good

Richard

Stayed 1 night in Apr 2025

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, room comfort

Decent hotel

Decent hotel in a convenient location
Stayed 1 night in Mar 2025

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not staying here again

On booking in I was told the was an event but the noise wouldn’t be heard from my room. What they never said was the lift was faulty and every time it was used a loud hum emanates through the building meaning very little sleep was had. The room itself was dated, and the furnishings had damaged trim, with the bedside shelving wobbly and not secure. There is no safe facility or cooler in the rooms which was a let down and so Tho g I have not experienced in a hotel since the 90s. In addition to this the breakfast was overly greasy and cold. The fitness suite was well equipped but told the pool was open till 8, so got there for 7:15, only to be told it closes at 7:30 every night
Stayed 1 night in Apr 2025

10/10 Excellent

Darren, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure. we have found a lovely Hotel. thank you all the staff. Arrived early morning. parked the car. went for a walk from behind the hotel along the river then the Canal to the sea and back . then into the room and then a swim and Sauna. at night into the town which was not far. we will stay again.
Stayed 1 night in Apr 2025