4/10 Poor
Verified traveller
Travelled with family
29 July 2025
Liked: Room comfort
Beach closed-hot tub eww-waterpark nope-downgrade
We got there at 3:40 for a 4pm check-in & they kept telling us to come back in a little while because our room wasn't ready. After the 3rd attempt, I called and they put me on hold for over 20 minutes before I hung up and went back in a 4th time. This went on until about 5:30. When we finally did get our room, it wasn't the lake-view 2 queen bed room we booked, it was a single king room (with no sofa bed) for four of us to sleep in, overlooking the parking lot. They tried to confuse us at check-in by saying it was an upgrade with 2 kings, but what it ended up being was a second king room a few doors down-did they expect my 1-year old & 4-year old to sleep there by themselves? We did not use that room but by that point I was too exhaused to drive back over there & argue. Then we went outside to the lakeside beach, the whole reason that we were at the lodge at Split Rock, and it was closed for water saftey reasons. Another visitor told me it had been like this for 2 years-yet the 'resort' fails to mention. They also did not have clean drinking water in the main hotel. Ok, well i could still use the hot tub at least-nope, that was murky & yellow with a sign that it would be cleaned in 2 days. The sauna was also closed. The waterpark- which was another reason we came-had more than 50% of the equipment/areas out of order, including all of the water slides & splash park, but that didn't stop them from charging almost full price for passes. Sadly mismanaged :(
Verified traveller
Stayed 3 nights in Jul 2025