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Holiday Inn Club Vacations at Lake Geneva Resort by IHG

3.5 star property
Family-friendly resort with 4 restaurants and full-service spa

Photo gallery for Holiday Inn Club Vacations at Lake Geneva Resort by IHG

Children’s play area – outdoor
Property video
In-room safe, desk, blackout curtains, iron/ironing board
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Standard Room, 2 Bedrooms

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
The current price is AU$212
includes taxes & fees
18 Dec - 19 Dec

Explore the area

View map
7036 Grand Geneva Way, Lake Geneva, WI, 53147
  • Place, The Brute Golf Course
    ‪5 min walk‬
  • Place, The Mountain Top at Grand Geneva Resort
    ‪15 min walk‬
  • Place, Moose Mountain Falls Waterpark
    ‪4 min drive‬
  • Airport, Waukesha, WI (UES-Waukesha County)
    ‪50 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Roll-in Shower, Non Smoking (Roll-In Shower)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Bedrooms

Standard Room, 2 Bedrooms

Standard Room, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 50 sq m
  • Sleeps 9
  • 1 Double Bed

View all photos for Standard Room, 1 Bedroom, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(93 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Non Smoking

Room, 2 Bedrooms, Non Smoking

Room, 2 Bedrooms, Non Smoking

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 122 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

8.8 out of 10
Excellent
(11 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Lake Geneva

A family-friendly stay in Lake Geneva awaits you at Holiday Inn Club Vacations at Lake Geneva Resort by IHG. Within a 30-minute stroll, you'll find The Mountain Top at Grand Geneva Resort and Studio Winery. Highlights at this resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Grand Geneva Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The café, Cafe Gelato, is open for breakfast, lunch and dinner. Enjoy the golf course, water park, indoor swimming pool and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 3.5-property class Lake Geneva resort, you'll be 4.4 km (2.7 mi) from Geneva Lake and 4.6 km (2.9 mi) from Lake Geneva Cruise Line.
View more Resorts in Lake GenevaOpens in a new window

What's nearby

  • The Highlands Golf Course - 5 min walk - 0.4 km
  • The Brute Golf Course - 5 min walk - 0.5 km
  • The Mountain Top at Grand Geneva Resort - 15 min walk - 1.3 km
  • Studio Winery - 3 min drive - 2.9 km
  • Moose Mountain Falls Waterpark - 4 min drive - 1.4 km

Getting around

  • Fox Lake Station - 30 min drive
  • Kenosha, WI (ENW-Kenosha Regional) - 41 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Culver's - ‬6 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪Buona Beef - ‬5 min drive
  • ‪Taco Bell - ‬5 min drive

About this property

Holiday Inn Club Vacations at Lake Geneva Resort by IHG

Family-friendly resort with 4 restaurants and full-service spa
Holiday Inn Club Vacations at Lake Geneva Resort by IHG offers its guests a full-service spa, a golf course, and a water park (surcharge). There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

There's an onsite business centre. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Holiday Inn Club Vacations at Lake Geneva Resort by IHG. Free self parking is available.

This 3.5-star Lake Geneva resort is smoke free.

  • 136 guestrooms or units
  • 4 levels
  • 6 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
Holiday Inn Club Vacations at Lake Geneva Resort by IHG offers 136 air-conditioned accommodations with washers/dryers and a safe. Rooms open to furnished balconies or patios. This accommodation has separate dining areas and is furnished with queen sofa beds and dining tables. Guests can make use of the in-room full-sized fridge/freezers, microwaves and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

35-inch flat-screen televisions come with cable channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan.

Guests can indulge in a pampering treatment at the resort's full-service spa, Grand Geneva Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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  • Free WiFi
4.5 out of 5, Wonderful, 1,356 reviews
The price is AU$219
includes taxes & fees
18 Dec - 19 Dec
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 4 restaurants

Restaurants on site

  • Cafe Gelato
  • Geneva Chophouse
  • Ristorante Brissago
  • Smokey's Bar-B-Que
  • The Lobby Lounge

Things to do

  • 18-hole golf course
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Gym
  • Horseback riding/rentals
  • Hot tub
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Water park
  • Yoga classes

Family friendly

  • Children's pool
  • Dining table
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • In-room sofa bed
  • In-room washing machine/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Water park (surcharge)

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Room service
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [7036 Grand Geneva Way]
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must contact this hotel in advance to reserve waterpark tickets.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 10 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Club Vacations Lake Geneva
Holiday Inn Club Vacations Lake Geneva Resort
Holiday Inn Club Vacations At Lake Geneva Hotel Lake Geneva
Holiday Inn Club Vacations Lake Geneva Resort
Holiday Inn Club Vacations Lake Geneva
Holiday Inn Club Vacations at Lake Geneva Resort Lake Geneva
Holiday Inn Club Vacations Resort
Holiday Inn Club Vacations
Holiday Club Vacations Geneva
Vacations At Geneva By Ihg
Holiday Inn Club Vacations at Lake Geneva Resort
Holiday Inn Club Vacations at Lake Geneva Resort an IHG Hotel
Holiday Inn Club Vacations at Lake Geneva Resort by IHG Resort

Frequently asked questions

What is the cancellation policy at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

Holiday Inn Club Vacations at Lake Geneva Resort by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Club Vacations at Lake Geneva Resort by IHG on 18 Dec 2025 start from AU$212.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

Yep, Holiday Inn Club Vacations at Lake Geneva Resort by IHG has a free self car park.

Are there any beaches close to Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

The closest beach to Holiday Inn Club Vacations at Lake Geneva Resort by IHG is Riviera Beach (3.4 km).

Is there a spa on site at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

Yep, Grand Geneva Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Holiday Inn Club Vacations at Lake Geneva Resort by IHG have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8 AM to 10 PM (Seasonal outdoor pool open from May to September).

Does Holiday Inn Club Vacations at Lake Geneva Resort by IHG have a waterslide?

No, there is no waterslide at Holiday Inn Club Vacations at Lake Geneva Resort by IHG, but Moose Mountain Falls Waterpark is a short 18-minute walk away.

What luxury perks are available at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

Holiday Inn Club Vacations at Lake Geneva Resort by IHG features a full-service spa, an indoor pool and 4 restaurants. All guestrooms come with deep soaking tubs, room service and dining areas.

What makes Holiday Inn Club Vacations at Lake Geneva Resort by IHG a romantic place to stay?

1 hot tub and al fresco dining, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Club Vacations at Lake Geneva Resort by IHG.

Is Holiday Inn Club Vacations at Lake Geneva Resort by IHG family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Club Vacations at Lake Geneva Resort by IHG is a hit with families.

Are there hot tubs in the rooms at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Holiday Inn Club Vacations at Lake Geneva Resort by IHG serve breakfast?

Yep, brekkie is offered daily.

Is there a free airport shuttle available at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

No, Holiday Inn Club Vacations at Lake Geneva Resort by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

Yep, you can grab a meal at Holiday Inn Club Vacations at Lake Geneva Resort by IHG's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Club Vacations at Lake Geneva Resort by IHG?

Yep, Holiday Inn Club Vacations at Lake Geneva Resort by IHG has an 18-hole golf course. A golf driving range and mini golf are also available.

Holiday Inn Club Vacations at Lake Geneva Resort by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 35 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Stayed 2 nights in Sep 2025

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Dev

Liked: Cleanliness, amenities, property conditions & facilities
Location and weather
Stayed 2 nights in Aug 2025

10/10 Excellent

neha, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms , with kitchen and sofa bed !
Stayed 2 nights in Aug 2025

10/10 Excellent

Timothy

Stayed 4 nights in Aug 2025

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean, staff is very professional, friendly, and helpful. I would recommend this place 100%, the price of rooms is reasonable considering how much there is to do.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the sign in process, which was a little confusing due to the GPS and the address, the stay was very nice. The room was clean, staff was friendly and helpful. The spa and workout facilities were clean and in good condition. Would go back again.
Stayed 3 nights in Aug 2025

8/10 Good

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay. Some of restaurants were not open when we wanted to go. We thought maybe it had more adult sports/activities included than it did have for free. The place was very nice and clean.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

50th Wedding Anniversary Trip

Thoroughly enjoyed our stay! Proximity to Lake Geneva, great restaurants, that “endless summer” feel all made our trip so enjoyable! Our room was a great value! We had a nice view of the golf course from our balcony too!
Stayed 2 nights in Aug 2025

10/10 Excellent

lilienthal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

I was attending a retreat at the Grand Geneva Resort, which was a 3 minute drive away. I could have walked about 20 minutes or requested shuttle service from my room to the meeting room at the resort, but I was glad to have a rental car. I enjoyed walking for exercise and fun around the spectacularly beautiful golf course. If you are a swimmer, bring a cap and goggles because Grand Geneva has a very nice indoor lap pool. Vacation club guests have access to all resort amenities except for outdoor pools (everyone uses the outdoor pool closest to their room). I wish I had taken full advantage of the spa. Everything was wonderful, especially the staff. The only minor issues were that the tea kettle was burnt on the inside and the garbage disposal was not working well. I was in room 536. I didn't give the property the highest score for eco-friendliness because there was no place to recycle.
Stayed 6 nights in Aug 2025

10/10 Excellent

Samaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the resort, off the path from the city for a peaceful stay but close enough to quick grab something if needed. The resort property was beautiful, although we didn’t get to try a lot of the amenities. We enjoyed the breakfast buffet, coffee shop and the outdoor pool with the kids area. We stayed at the Holiday Inn Club section of the resort and weren’t impressed with the bed comfort (the mattress was very hard) and the pillows were too flat. Otherwise we loved our balcony overlooking the golf course and the rest of our stay and would consider staying again.
Stayed 3 nights in Aug 2025

4/10 Poor

Jeff

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room / beds were very acceptable. We had a big issue with the check in process. Had 4 rooms reserved over 3 days. During check in process we made a point to desk staff that 1 room wouldn't be used until the next day but would be for the other 2 nights.. In the meantime the desk resold the room to others. When our last party arrived for check in as it was described they would be they advise there was No room for them. After much discussion with the desk they did find another room for use but this all took about 1.5 hours to handle at aprox 12 midnight. There is No question that the desk people didn't properly note what was going with our reservation. Their only comment was" not sure how this happened"
Stayed 3 nights in Aug 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations!
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Stayed 6 nights in Aug 2025

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

laura

Liked: Property conditions & facilities
You can hear the people above us, there kids where running around all the time into late night. Also they were very loud!
Stayed 5 nights in Aug 2025

10/10 Excellent

Wendy N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Overall good

Overall the stay was good. The noise level could be better controlled. We could hear everything outside our room. Also room had a lot of nets.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hillary

Stayed 2 nights in Aug 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were more like a stylish one-bedroom apartment than a hotel room. Soaker tub off of the bedroom and spacious walk-in shower in the bathroom were wonderful. It’s possible to bring food from home and cook at the apartment if you’d like, but there are many restaurants nearby, too, and at the resort. Downtown Lake Geneva and Riviera Beach are about a 10-minute drive away. We also had access to the indoor pool at Grand Geneva Resort, which was large and enjoyable. We are very likely to return.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean . Updated . Nice staff
Stayed 2 nights in Aug 2025

2/10 Terrible

Faramarz

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We pulled into the hotel at the stroke of midnight, weary from our journey only to find that the sofa bed in our suite was broken, leaving us without a proper place to rest. The following morning, we eagerly went down to the restaurant for breakfast, anticipating a delightful meal to start our day. However, to our shock, the server presented us with a bill exceeding $100 for our breakfast, despite our reservation clearly stating that all morning meals were included with our suite. When we approached the manager to resolve this discrepancy, she coldly dismissed our concerns, claiming it was a scam and insisting we had never paid the breakfast fee. Frustrated and feeling unheard, we reached out to Expedia support, detailing our disheartening experience. They advised us to check out, promising a refund for the ordeal we had just endured. Overall, our time at this hotel was marred by a complete lack of customer service, leaving us profoundly disappointed and wishing we had chosen a different place to stay.
Stayed 4 nights in Jul 2025