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4.3 out of 5

"Good location but was surprised that after a week of being there our bed sheets were not changed. " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

A family-friendly stay in Kuta awaits you at Mercure Kuta Bali. Within steps you'll find Kuta Beach and Poppies Lane II within a short 5-minute stroll. Highlights at this beach hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

All 130 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, sitting areas, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like rainfall showerheads, slippers, and free toiletries to enhance your stay. Free bottled water, safes, and hair dryers are also available.

The restaurant, Alang-Alang Restaurant, is open for lunch and dinner. Lotus Lobby Bar is the hotel's own bar. Enjoy the spa tub and kids' swimming pool. Additionally, you'll find free WiFi in public areas, free childcare, and massage/treatment rooms. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 3.5-star Downtown Kuta hotel include Beachwalk Shopping Center and Kuta Square.

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Room, Oceanfront

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, Oceanfront

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mercure Kuta Bali ratings based on 85 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Kuta Bali

Everyone (34) Couples (44) Family (7)
4 out of 5
Good location but was surprised that after a week of being there our bed sheets were not changed.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Tony Andrianto

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

5 out of 5
The rooms were nicely decorated and always kept clean. All the staff were exceptionally friendly and helpful. Considering closeness to the main street the hotel is very quiet. Prices are very competitive. would definitely stay there again.

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Tony Andrianto

Dear Guesr, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

2 out of 5
Our room smelt like cigarette smoke and the hot water did not work.

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by Tony Andrianto

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

4 out of 5
I stayed one night very happy with the room it was clean and tidy.l loved the pool on the roof was beautiful with a great view can’t go without mentioning the goldfish very relaxing watching them.

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Tony Andrianto

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

4 out of 5

Posted by on 21 Feb. 2019

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Comment from Hotel Management

10 Apr. 2019 by Tony Andrianto

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

3 out of 5

Posted by on 3 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Tony Andrianto

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

3 out of 5
Internet dropped out after about 10 seconds for the whole week. Thermostat on air con did not work so either too cold overnight with it on and too hot with it off. Place needs a complete re vamp 2.5 out of 5 from us

Posted by on 19 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Tony Andrianto

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

5 out of 5

Close to everything

Pros: Everything
Cons: More umbrellas by the pool
Location: Shopping and restaurants
Friendly staff friendly gate staff, pleasing greetings from. All very satisfied

Posted by , from perth on 11 Dec. 2017

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Comment from Hotel Management

15 Dec. 2017 by Tony Andrianto

Dear Janice, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

5 out of 5

Relaxing Stay

Pros: Open lobby area and roof top pool and sitting area
We have stayed at the Mecure previously and it was good to see that they are upgrading the rooms. Our room was clean and comfortable. All the staff were friendly and helpful. The hotel location is great - across the road from Kuta Beach and walking distance to shops and restaurants.

Posted by , from Tweed Heads, NSW, Australia on 12 Aug. 2017

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Comment from Hotel Management

18 Sep. 2017 by Tony

Dear Andy, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

5 out of 5
Pros: Infinity pool
Cons: Nothing

Posted by , from Australia - NSW - Sydney on 2 Dec. 2014

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Property Features

Mercure Kuta Bali offers its guests an outdoor pool, a spa tub, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. A rooftop terrace, spa services, and a library are also featured at the family-friendly Mercure Kuta Bali. An airport shuttle (available on request) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 3.5-star Kuta hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Childcare (free)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (free)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Mercure Kuta Bali offers 130 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Alang-Alang Restaurant - Overlooking the ocean, this restaurant serves lunch and dinner. A children's menu is available.

Lotus Lobby Bar - Onsite bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 8 AM to 9 PM. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 8 AM to 9 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Mercure Kuta Bali

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 35 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 15 for children (approximately)
  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 35 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Kuta Bali
  • Mercure Kuta Bali
  • Mercure Kuta Bali Hotel
  • Mercure Kuta Bali Hotel Kuta
  • Mercure Bali Hotel
  • Mercure Bali
  • Mercure Kuta Bali Kuta
  • Mercure Kuta Bali Hotel
  • Mercure Kuta Bali Hotel Kuta

You should know

  • Mercure Kuta Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.