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Hotel Description

A family-friendly stay in Kuta awaits you at Mercure Kuta Bali. Within steps you'll find Kuta Beach and Beachwalk Shopping Center within a 10-minute stroll. Highlights at this beach hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool.

LCD TVs with cable channels are featured in all 130 rooms, and you can enjoy free WiFi, coffee/tea makers and free bottled water. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads and free toiletries. Safes, hairdryers and phones are also available.

The restaurant, Alang-Alang Restaurant, is open for lunch and dinner. Lotus Lobby Bar is the hotel's own bar. Enjoy the spa tub and kids' swimming pool. Additionally, you'll find free WiFi in public areas, free childcare and massage/treatment rooms. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute walk of this 3.5-star Downtown Kuta hotel include Waterbom Bali and Kuta Square.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$93* Per night/room 12 Nov. - 13 Nov.

Deluxe Double Room, Oceanfront

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Twin Room, Oceanfront

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Mercure Kuta Bali ratings based on 84 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Kuta Bali

Everyone (34) Couples (43) Family (7)
5 out of 5
The rooms were nicely decorated and always kept clean. All the staff were exceptionally friendly and helpful. Considering closeness to the main street the hotel is very quiet. Prices are very competitive. would definitely stay there again.

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Tony Andrianto

Dear Guesr, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

2 out of 5
Our room smelt like cigarette smoke and the hot water did not work.

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by Tony Andrianto

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

4 out of 5
I stayed one night very happy with the room it was clean and tidy.l loved the pool on the roof was beautiful with a great view can’t go without mentioning the goldfish very relaxing watching them.

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Tony Andrianto

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

4 out of 5

Posted by on 21 Feb. 2019

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Comment from Hotel Management

10 Apr. 2019 by Tony Andrianto

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

3 out of 5

Posted by on 3 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Tony Andrianto

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

3 out of 5
Internet dropped out after about 10 seconds for the whole week. Thermostat on air con did not work so either too cold overnight with it on and too hot with it off. Place needs a complete re vamp 2.5 out of 5 from us

Posted by on 19 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Tony Andrianto

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

5 out of 5

Close to everything

Pros: Everything
Cons: More umbrellas by the pool
Location: Shopping and restaurants
Friendly staff friendly gate staff, pleasing greetings from. All very satisfied

Posted by , from perth on 11 Dec. 2017

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Comment from Hotel Management

15 Dec. 2017 by Tony Andrianto

Dear Janice, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

5 out of 5

Relaxing Stay

Pros: Open lobby area and roof top pool and sitting area
We have stayed at the Mecure previously and it was good to see that they are upgrading the rooms. Our room was clean and comfortable. All the staff were friendly and helpful. The hotel location is great - across the road from Kuta Beach and walking distance to shops and restaurants.

Posted by , from Tweed Heads, NSW, Australia on 12 Aug. 2017

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Comment from Hotel Management

18 Sep. 2017 by Tony

Dear Andy, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

5 out of 5
Pros: Infinity pool
Cons: Nothing

Posted by , from Australia - NSW - Sydney on 2 Dec. 2014

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4 out of 5
Pros: Pool and roof top area and location
Cons: Quality of cocktails and price
Food is a not great to be honest and spa treatments are bloody expensive would go else where. It's a big hotel, nice people.

Posted by , from New Zealand - Canterbury on 18 Nov. 2014

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Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Mercure Kuta Bali offers its guests an outdoor pool, a spa tub, and a kid's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. WiFi is free in public spaces. There's an onsite business centre. A rooftop terrace, spa services, and a library are also featured at the family-friendly Mercure Kuta Bali. A round-trip airport shuttle (available on request) and an area shuttle are available for a fee. Self parking is free. This 3.5-star Kuta hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Childcare (free)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (free)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Mercure Kuta Bali offers 130 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Alang-Alang Restaurant – Overlooking the ocean, this restaurant serves lunch and dinner. A children's menu is available.

Lotus Lobby Bar – On-site bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available on request from 8 AM to 9 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 8 AM to 9 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Mercure Kuta Bali

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • One child stays free
  • No cots (infant beds) available
  • No pets or service animals allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 15 for children (approximately)
  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Kuta Bali
  • Mercure Kuta Bali
  • Mercure Kuta Bali Hotel
  • Mercure Kuta Bali Hotel Kuta
  • Mercure Bali Hotel
  • Mercure Bali
  • Mercure Kuta Bali Kuta
  • Mercure Kuta Bali Hotel
  • Mercure Kuta Bali Hotel Kuta

You should know

  • Mercure Kuta Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.