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3.6 out of 5

"Everything about the room is very basic, old and tired. But the part during the duration of our stay is the excellent service from the baristar .... ... " More

By a verified traveller on Fri 28 Dec 2018

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Hotel Description

Merdeka Palace Hotels & Suites puts you in the heart of Kuching, steps from Sarawak Museum and within a 10-minute stroll of Chinese History Museum. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a bar/lounge.

You can enjoy TVs with satellite channels, and all 209 shared rooms feature free WiFi, in-room childcare, and coffee/tea makers. You'll find nice touches like rainfall showerheads, slippers, and free toiletries to enhance your stay. 24-hour room service, free newspapers, and free bottled water are also available.

Aurora Court is open for breakfast, lunch, and dinner. Business travelers can take advantage of a conference center, a meeting room, and a business center. Additionally, you'll find a fitness center, WiFi in public areas, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of car rentals on site.

Places within a 15-minute walk of this 4-star Kuching hotel include Sarawak Islamic Museum and Hills Shopping Mall.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$52* Per night/room 26 Feb. - 27 Feb.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Two Bedroom Apartment Suite Second Type

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Apartment Suite First Type

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Three Bedroom Apartment Suite First Type

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Merdeka Palace Hotels & Suites ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Merdeka Palace Hotels & Suites

Everyone (5) Couples (2)
3 out of 5
Everything about the room is very basic, old and tired. But the part during the duration of our stay is the excellent service from the baristar .... great coffee thankyou 😉

Posted by on 28 Dec. 2018

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1 out of 5

The place not to stay

This hotel is awful. The service for breakfast, bar service and room service is very poor. The standard of cleaning is disgusting. Many friends we were travelling with checked out to other hotels. I'm not usually one to complain but the standards in this hotel are terrible. I'd never come again. I would have moved hotels too but evething is booked out for the Grand Prix.

Posted by , from australia on 28 Sep. 2017

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3 out of 5

Not a palace...

Failed attempt at luxury. Check in was at 2pm. My room wasn't ready until 4:30pm. Didn't have towels. Towels came 2hrs later. Bath mats came on the 2nd day. Toiletries and hand towels arrived on the 3rd day. They demanded a full deposit on check in higher than the actual rate I booked it at. What was good? Big rooms. If you need a lot of space. Central location. Genuinely friendly staff I was with my family and it would have been a big logistics hassle to walk out and find somewhere else, but I should have. Avoid this one.

Posted by , from Melbourne on 18 Aug. 2015

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5 out of 5
Pros: Every part of this hotel is 5-start. The ambiance, the rooms, the cleanliness, the facilities, the position and the helpfulness of the staff.
Cons: The hotel food and drink prices are expensive. Better to go out to eat. Also, get a room on a higher floor as the traffic is noisy at night.
Location: Perfect
Facilities: Good; Value: Fantastic; Service: Flawless; Cleanliness: Immaculate; Though not on the Waterfront, the walk is only a small one and there is an awesome shopping centre (inc. a variety of restaurants) across the park.

Posted by , from Australia - SA - Regional SA on 25 Jul. 2013

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3 out of 5
Pros: Comfort
Cons: Carpark immediately outside the window, so very dark and gloomy room.
Receptionist offered to upgrade our room on arrival. Mereka knows that standard rooms next to carpark are terrible.

Posted by , from Australia - NSW - Sydney on 14 Sep. 2012

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5 out of 5
Pros: The hotel tour organiser offered very good service, the 3 tours he organised for me were all excellent and good value.
Cons: The room has no view, and had ants
Location: Perfect
Service: Courteous; A lovely buffet breakfast was included in the very affordable price. Nice swimming pool and sauna.

Posted by , from Australia - NSW - Sydney on 16 Jun. 2012

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5 out of 5
Pros: Very friendly staff, quite grand lobby
Cons: You pay for what you get so the cheaper rooms do not have a view.

Posted by , from New Zealand on 2 Jun. 2012

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About the Merdeka Palace Hotels & Suites

Location Jalan Tun Abang Haji Openg, Kuching, Sarawak 93000

Property Features

Merdeka Palace Hotels & Suites offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a business center and a meeting room. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the business-friendly Merdeka Palace Hotels & Suites. Smoking is allowed in designated areas at this 4-star Kuching hotel.

  • 1 building
  • 209 guestrooms or units
  • 19 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Room Amenities

Merdeka Palace Hotels & Suites offers 209 shared accommodations with air conditioning, safes, and complimentary newspapers. Televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Accommodations are shared
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Merdeka Palace Hotels & Suites has 2 restaurants serving breakfast, lunch, and dinner.

Ristorante Beccari - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Seattle Coffee & Tea - This coffee shop serves breakfast, brunch, and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 78.00.

Pet Policy

  • No pets allowed

Policies

This property will place an authorization for full cost of the reservation for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

  • Noise-free rooms not guaranteed
  • Debit cards
  • Staffed front desk
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 20 for adults and MYR 12 for children (approximately)
  • Fee for wireless Internet in public areas: MYR 20 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merdeka Palace
  • Merdeka Palace Hotels
  • Merdeka Palace Hotels Kuching
  • Merdeka Palace Kuching
  • Merdeka Palace Hotel & Suites Kuching, Sarawak
  • Merdeka Palace Hotels Hotel Kuching
  • Merdeka Palace Hotels Hotel
  • Merdeka Palace Hotels & Suites Hotel
  • Merdeka Palace Hotels & Suites Kuching
  • Merdeka Palace Hotels & Suites Hotel Kuching

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.