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4.5 out of 5

"Convenient location Walking distance to Spring Near food outlets " More

By a verified traveller on Thu 04 Jan 2018

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Hotel Description

At Citadines Uplands Kuching, you'll be connected to a shopping center and within steps of The Spring. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features a TV with satellite channels, along with an iPod dock, a sitting area, and a DVD player. A kitchen comes equipped with a refrigerator and a microwave, and room service is also available. Nice touches to enhance your stay include slippers and free toiletries. A coffee/tea maker, a safe, and a hair dryer are also available. Weekly housekeeping is available.

Enjoy the fitness center, kids' swimming pool, and pool loungers. Business travelers can take advantage of a meeting room and a business center. Other amenities include free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of a free shopping center shuttle.

With a stay at this 4-star Kuching aparthotel, you'll be 1.9 km (1.2 mi) from Vivacity Megamall and 3.5 km (2.2 mi) from Kuching Waterfront.

Premier Studio, Accessible, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$58* Per night/room 20 Apr. - 21 Apr.

Executive Apartment, 2 Bedrooms, Accessible, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premier Apartment, 1 Queen Bed, Accessible, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Apartment, 1 King Bed, Accessible, Kitchen

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Apartment, 2 Bedrooms, Accessible, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Citadines Uplands Kuching ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines Uplands Kuching

Everyone (2) Family (2)
4 out of 5
Convenient location Walking distance to Spring Near food outlets

Posted by on 4 Jan. 2018

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Comment from Hotel Management

5 Jan. 2018 by Susie

Dear valued guest, thank you for your review. We are glad you enjoyed your stay with us and we hope to welcoming you back again. Warm Regards, Susie Chin - Residence Manager

5 out of 5

Lovely place to stay

The apartment was clean, comfortable and organised. We had a fantastic time visiting the orangutan and Sarawak Cultural Village. Totally recommend this apartment and city. Really enjoyed our time in Kuching!

Posted by , from Australia on 12 Nov. 2017

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Comment from Hotel Management

18 Nov. 2017 by Susie

Dear Val, thank you for your review. We are delighted you enjoyed your stay and we look forward to welcoming you back again. Warm Regards, Susie Chin - Residence Manager

5 out of 5
Pros: Hard floors, kitchenette & utensils, launderette, swimming pool & jacuzzi
Cons: Insects coming out of the kitchen sink, bathroom window has no curtain/blind
Location: Perfect
Facilities: Home away from home; Value: Great deal; Service: Good; Cleanliness: Delightful; Not enough shops nearby but a great shopping mall across the road 10 minute walk across the bridge

Posted by , from Wales on 7 Jun. 2014

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4 out of 5
Pros: Good for traveling as a family with a teenager as everyone had their own space
Cons: Breakfast was awful in both quality and system for redemption. We needed to pick up a voucher from reception each day.
Location: Reasonable access, Near transport, Not in CBD
Facilities: Modern; Value: Affordable; Service: Friendly; Cleanliness: Hygienic , Poor finish on building; Lots of street noise even on the 9th floor

Posted by , from Australia - VIC - Melbourne on 8 Apr. 2013

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Property Features

Citadines Uplands Kuching offers its guests an outdoor pool, a fitness center, and a children's pool. Public spaces have free WiFi. A business center and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Citadines Uplands Kuching. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kuching aparthotel is smoke free.

  • 215 guestrooms or units
  • 8 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kuching Intl. Airport (KCH) (7.8 km / 4.8 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Uplands Kuching offers 215 air-conditioned accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. Satellite television is provided. Accommodations at this 4-star aparthotel have kitchens or kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Sitting area
  • IPod dock
  • In-room dining
  • Television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 100.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Citadines Uplands Kuching

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No cots (infant beds) available
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Car not required
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 20 for adults and MYR 14 for children (approximately)
  • Airport shuttle fee: MYR 15 per person (one-way)
  • Airport shuttle fee per child: MYR 15.00
  • Covered self parking fee: MYR 3.20 per day
  • Rollaway bed fee: MYR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Kuching
  • Citadines Kuching Uplands
  • Citadines Uplands
  • Citadines Uplands Apartment
  • Citadines Uplands Apartment Kuching
  • Citadines Uplands Kuching
  • Citadines Uplands Kuching Sarawak
  • Citadines Uplands Kuching Aparthotel
  • Citadines Uplands Aparthotel
  • Citadines Uplands Kuching Kuching
  • Citadines Uplands Kuching Aparthotel
  • Citadines Uplands Kuching Aparthotel Kuching

You should know

  • Citadines Uplands Kuching offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.