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3.6 out of 5

"We loved the location, roof top pool gave a birds eye view to the city and was a blast for after exploring Kuching city. Another big hit was adequate ... " More

By a verified traveller on Sun 03 Jan 2016

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Hotel Description

Stayinn Gateway Hotel Apartment puts you in the heart of Kuching, steps from Hills Shopping Mall and within a 15-minute stroll of Kuching Waterfront. Highlights at this hotel include an outdoor swimming pool, free self parking, and a sauna.

All 68 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free bottled water, and safes. Additionally, hair dryers, irons/ironing boards, and desks are available.

The restaurant, Residents Lounge, is open for breakfast. Business travelers can take advantage of a meeting room and a business center. Added amenities include free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of limited parking.

With a stay at this 4-star Kuching hotel, you'll be 1.3 km (0.8 mi) from Plaza Merdeka and 3.2 km (2 mi) from The Spring.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

3 Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 8 Max

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Stayinn Gateway Hotel Apartment ratings based on 9 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Stayinn Gateway Hotel Apartment

Everyone (5) Couples (3) Family (1)
1 out of 5

Accurate rating 2star

We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.

Posted by , from melbourne on 3 Jul. 2017

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Comment from Hotel Management

14 Dec. 2017 by Ariva Gateway Kuching Serviced Residences

Hi Gabrielle, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

3 out of 5

Fantastic location walking distance to everything.

Pros: Location, Kitchen area was good. The winner for me is the washing machine/dryer.
Cons: The showers in the bathrooms. Carpets in our bedrooms looked tired and in need of face lift.
Location: Walking distance to waterfront, many eating shops,banks.We even walked to Sarawak museum, India street etc.
We loved the location, roof top pool gave a birds eye view to the city and was a blast for after exploring Kuching city. Another big hit was adequate tv channels to entertain the kids and adults.The front office staff was very helpful.The kitchen area was good though can be better if we could buy small amounts of dish washing detergent and washing detergent for washing machine from front office.Washing machine /Dryer was my favourite. Could not work out the air-conditioning though it did work with random pressing of buttons.The biggest let down for me was the showers. The walls could do with a bit more scrubbing or change of cleaning agents.I hated seeing the mould in the grouts and some water seeping onto the bathroom floors after a shower.

Posted by , from Melbourne Australia on 3 Jan. 2016

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5 out of 5

Great apartment, great location

Pros: The location, the pool, the apartment and friendly staff
We had a great stay at the Ariva Gateway in Kuching. Really comfortable and spacious apartment. Staff were very friendly and accommodating. The location is great - nice and close to some of the more interesting older parts of Kuching and close to some cracking local restaurants/eateries. Has a great pool too - not too deep for our 5 year old. I would definitely recommend this place to others and we will hopefully be back at some stage in the future.

Posted by on 18 Aug. 2015

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5 out of 5
Pros: Can walk to shops, eating places, the river. Perfect.
Location: Perfect
Plenty of room in the 2 bedroom deluxe apartments for 3 adults.

Posted by , from Australia - VIC - Melbourne on 9 Apr. 2014

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Comment from Hotel Management

9 Apr. 2014 by

It was indeed a pleasure to have you back with us again last March. We are glad you enjoyed your stay with us and we are also in the midst of upgrading our hotel facilities starting with the refurbishment of our Superior Room. We sincerely hope to welcoming you back with us in the near future to enjoy our upgraded facilities. In the meantime, please do not hesitate to contact myself or my team should you require any assistance. Thank you and warmest regards. Chai Chiew Ping (Ms) Resident Manager

5 out of 5
Pros: Location and room quality
Location: Perfect, Close to Waterfront
Facilities: Home away from home; Value: Affordable; Service: Professional; Cleanliness: Immaculate; Close to TopSpot!

Posted by , from New Zealand - Hawkes Bay on 30 Jun. 2013

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2 out of 5
Pros: Location
Cons: This is definately not a 4 star hotel. In need of a complete renovation . Bathroom, chipped bath, cracked ties, shabby mouldy shower curtain, Poor
Location: Close to everything
Facilities: Shabby, Run-down, Horrible; Value: Unreasonable; Service: Helpful; Cleanliness: Filthy, Grubby, Needs to be renovated; Noisy a/c on balcony,shabby furniture,more like a budget motel than a 4*hotel

Posted by , from Australia - QLD - Townsville on 17 Jun. 2013

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4 out of 5
Pros: There's a very famous seofood restaurant next to the hetel . Not only the seafood is fanstatic, the local wild vegetables is amazing!
Cons: We have to carry the luggage up the staircase
We prefer lobby at the ground level, not the 4th level.

Posted by , from Singapore on 31 Jan. 2013

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4 out of 5
Pros: Location (close to Top Spot fish restaurants); excellent views
Cons: Very unreliable internet connections
Location: Tranquil, Close to everything, Good views
Facilities: Typical; Value: Bargain; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant; Room for improvement with regards to breakfast

Posted by , from Australia - VIC - Melbourne on 11 Nov. 2012

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3 out of 5
Pros: Service good
Cons: Wifi slow patchy connection
Location: Close to everything
Facilities: Tired; Value: Reasonable; Service: Courteous; Cleanliness: Tidy;

Posted by , from New Zealand - Manawatu on 25 Oct. 2012

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About the Stayinn Gateway Hotel Apartment

Location No 9 Jalan Bukit Mata, Kuching, Sarawak 93100

Property Features

Stayinn Gateway Hotel Apartment offers its guests an outdoor pool and a sauna. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Stayinn Gateway Hotel Apartment. Limited free parking is available on a first-come, first-served basis. This 4-star Kuching hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 11 levels
  • Built in 1999
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Kuching Intl. Airport (KCH) (9.1 km / 5.7 mi)
  • Parking: Free self parking

Room Amenities

Stayinn Gateway Hotel Apartment offers 68 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Residents Lounge - This restaurant serves breakfast only.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 60.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Stayinn Gateway Hotel Apartment

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No cots (infant beds) available
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 15 for adults and MYR 10 for children (approximately)
  • Rollaway bed fee: MYR 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ariva Gateway
  • Ariva Gateway Hotel
  • Ariva Gateway Hotel Kuching
  • Ariva Gateway Kuching
  • Ariva Kuching
  • Gateway Kuching
  • Ariva Gateway Kuching Hotel Kuching
  • Ariva Gateway Kuching Sarawak
  • Somerset Gateway Hotel Kuching
  • Somerset Gateway Kuching
  • Ariva Gateway Kuching Serviced Residences Hotel
  • Ariva Gateway Serviced Residences Hotel
  • Ariva Gateway Serviced Residences
  • Somerset Gateway Kuching
  • Somerset Gateway Hotel Kuching
  • Ariva Gateway Kuching Serviced Residences Sarawak
  • Ariva Gateway Serviced Resinc
  • Stayinn Gateway Kuching
  • Stayinn Gateway Hotel Apartment Hotel
  • Stayinn Gateway Hotel Apartment Kuching
  • Ariva Gateway Kuching Serviced Residences
  • Stayinn Gateway Hotel Apartment Hotel Kuching

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.