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Novum House

4.0 star property
Family-friendly guesthouse in Kraków

Photo gallery for Novum House

Studio Suite | In-room dining
Coffee service
Front of property
Studio Suite
Studio Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Room service

Explore the area

View map
24 Straszewskiego St., Kraków, Lesser Poland, 31-113
  • Place, Jagiellonian University
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪6 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Kraków

A family-friendly stay in the heart of Kraków awaits you at Novum House. You'll be within steps of Jagiellonian University and within a short 5-minute stroll of Main Market Square. Highlights at this guest house include in-room free WiFi and LED TVs. .This pet-friendly guest house offers free WiFi in public areas, a free food/drink shopping service and concierge services. Additionally, you'll find coffee/tea in a common area and laundry facilities. Each morning continental breakfast is served between 8 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Kraków City Centre guest house include Muzeum Kata and St. Mary's Basilica.
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What's nearby

  • Jagiellonian University - 1 min walk - 0.1 km
  • Main Market Square - 3 min walk - 0.3 km
  • Cloth Hall - 5 min walk - 0.4 km
  • St. Mary's Basilica - 6 min walk - 0.6 km
  • Wawel Castle - 11 min walk - 0.9 km

Getting around

  • Kraków Łobzów Station - 6 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 7 min drive
  • Kraków (KRK-John Paul II - Balice) - 31 min drive

Restaurants

  • ‪Czeczotka - ‬4 min walk
  • ‪Smakołyki - ‬1 min walk
  • ‪Stary Port - ‬1 min walk
  • ‪Kinki Ramen - ‬1 min walk
  • ‪Tre Sorelle - ‬4 min walk

About this property

Novum House

Family-friendly guesthouse in Kraków
Novum House offers its guests multilingual staff, tour/ticket assistance, and coffee/tea in common area. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. The family-friendly Novum House also features concierge services, laundry facilities, and dry cleaning/laundry services.

This 4-star Kraków guest house is smoke free.

  • 1 building
  • 7 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Beauty salon
  • No smoking on site
Novum House offers 7 accommodations with a safe and complimentary slippers. LED televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (PLN 60 per day)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8 AM to 11:30 AM for a fee: PLN 39 per person
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: PLN 80
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 10 December 2025 to 2 January 2027 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
During renovations, the guest house will make every effort to minimise noise and disturbance.

Access methods

Private entrance

Pets

  • Pets: PLN 60 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately PLN 39 per person
  • Airport shuttle fee: PLN 90 per vehicle (one way)
  • Nearby parking fee: PLN 60 per day(1969 ft away; open 24 hours)
  • Pet fee: PLN 60 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: PLN 80 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novum House
Novum House Krakow
Novum Krakow
Novum House Guesthouse Krakow
Novum House Guesthouse
Novum House Kraków
Novum House Guesthouse
Novum House Guesthouse Kraków

Frequently asked questions

What is the cancellation policy at Novum House?

Novum House offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is Novum House family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, it's no surprise that Novum House is a hit with families.

Does Novum House serve breakfast?

Yep, continental breakfast is served daily from 8 AM to 11:30 AM.

Is there a free airport shuttle available at Novum House?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Novum House?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Novum House?

Furry friends are welcome at Novum House, with food and water bowls on offer.

Novum House Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 271 reviews
Rating 8 - Good. 111 out of 271 reviews
Rating 6 - Okay. 25 out of 271 reviews
Rating 4 - Poor. 8 out of 271 reviews
Rating 2 - Terrible. 6 out of 271 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ralph

Travelled with partner
Disliked: Cleanliness, amenities
Room is very small compared to pictures. Bed mattress was very thin and uncomfortable. Bathroom had long black hair all over walls and inside shower. Street parking is impossible to find and directions to paid parking are unclear.
Stayed 1 night in Jul 2025

8/10 Good

Iva, Plainfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean apartment, perfect location for sightseeing, but needs few upgrades - door seems like anybody could kick them open - I was with my family, but if I traveled alone I’d be scared to fall asleep at night as it was more like hostel set up (multiple rooms within one flat with no staff member in the reception) and you never know who are your neighbors. There were security cameras however. Could use a new floor and chairs, maybe some shelves in the kitchen. Bathroom was new, well lit, and comfy. Parking was ok - parking apps for Krakow made it more convenient. We had an University view which we loved, but if you like your windows open at night it gets noisy due to trams and passing cars. Quiet with closed windows however as they are good quality. Definitely would stay again.
Stayed 2 nights in Jul 2025

6/10 Okay

Amy

Travelled with family
This property was not as advertised. It is not on the second floor, even by Polish counting. It is up a full 5 flights of stairs. Before the visit communication was bad. There is no staff regularly on site. The air conditioning was one small unit in the bedroom (we had two rooms), and it emitted a very loud, high pitched noise the entire time it was on. The outside of the building is completely run down and it’s hard to find the front door—there’s no sign. Overall, not great.
Stayed 3 nights in Jul 2025

2/10 Terrible

Raj

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Stayed 3 nights in Feb 2025

6/10 Okay

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room in good location with modern bathroom. However, we had no aircon remote control and therefore no aircon. There is no fridge in the room. And they claim to have “24/7 front desk support” but this is all AI. Everything has to be done by calling the hotel number and dealing with AI. Checking in? AI Problem? AI There is a desk only for show in the lobby as you would need to be 10cm thin to sit in the chair and no one is ever there.
Stayed 3 nights in May 2025

10/10 Excellent

Chabel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely room with everything that you need and the staff pay attention to detail tomake your stay even better! Will be staying again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Cracow

Lovely apartment with 2 bedrooms. There is no table in the kitchen area but we did not really need one - each room has a desk. The tram passes by and you can hear it from the flat but that did not bother me at all. Super close to the city centre - loved the self-check in instructions.
Stayed 4 nights in Feb 2025

8/10 Good

Július

Liked: Cleanliness, staff & service, property conditions & facilities
We were missing new coffee beans or capsule. There was only old coffee. But in general property was clean and nice
Stayed 1 night in Dec 2024

6/10 Okay

Thomas Jason

Not bad but not great

Great location but what let it down was the paper thin walls between wall which doesn’t help when you have a disrespectful guest staying next to you who watches the TV at high volume until 01:00am. Another deal breaker was the tram noise/vibrations until around midnight
Stayed 1 night in Dec 2024

8/10 Good

Jo

Travelled with family and small children
Good option for a quick visit to the old town in Cracow. Too bad there isn’t any help with luggage or elevator as it’s pretty daunting to carry everything up several flights of stairs.
Stayed 2 nights in Aug 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities

Generally great

A beautifully clean apartment and very comfortable. We could have done with a couple of extra pillows but didn’t see anyone to ask. Had everything we needed. However, the door to the bathroom didn’t open as far as it should as it stuck on the floor. The WiFi was only good in the morning and the socket beside the bed didn’t work! A great location, only a short walk to the Old Town.
Stayed 3 nights in Dec 2024

4/10 Poor

Sophie

Travelled with group
Liked: Staff & service

Disappointing

Our stay was very disappointing. It is very confusing getting into the building when you first arrive to check in. The hallway / stairs on the way up to the 3rd floor in which the apartments are on smells awful. We’ve had every day minus 1 where our door wouldn’t lock ( it was on an automated system not a normal door key) . This was worrying as we were out most of the days on planned trips. We had to call up the reception number every day to get them to fix it for us through an app on their phone. There were quite a few signs of wear in the apartment , however it was very modern and generally clean. The balcony is a nice touch however it is shared with 2 more apartments which you can walk across which is a little bit scary at night. All in all we enjoyed our stay in krakow because we love the city and it was close to the main square . However we will not be returning to these apartments. There are much nicer apartments close by and even next door which we have stayed in before.
Stayed 5 nights in Nov 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit the Salt Mines

Stayed 4 nights in Nov 2024

6/10 Okay

Halyna

Stayed 1 night in Sep 2024

8/10 Good

Teona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, next to the old town. There are lots of restaurants, cafes, shops, pharmacies, etc. in the area as well as multiple tram and bus stops nearby. The place was clean and comfortable. There is no reception, so be prepared to have to call for the check-in/out instructions.
Stayed 4 nights in Sep 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend. After arriving early in the morning they very kindly let me check in 3 hours prior to standard check in which was very much appreciated. Thanks
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice two room apartment

Good location, tram station just round the corner. Was a nice two room apartment with kitchen area. Few issues getting into building as was self-check-in and hotels.com caused issues with the lack of information on when to expect details. Only other issue was TV in bedroom was internet only and the WiFi didn’t reach that room a lot of the time.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice, once you can check in...

I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.
Stayed 4 nights in Sep 2023

10/10 Excellent

Martyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, very clean tidy and spacious. Also a prime location of krakow.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!
Stayed 2 nights in Apr 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Elsy, Jacksonville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.
Stayed 3 nights in Jun 2022