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Hotel H15 Francuski Old Town - Destigo Hotels

5.0 star property
Luxury hotel with a restaurant, 4-minute walk to Main Market Square

Photo gallery for Hotel H15 Francuski Old Town - Destigo Hotels

Lobby sitting area
Lobby sitting area
Front of property
Comfort Double Room
Meeting facility

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is AU$204
includes taxes & fees
15 Feb - 16 Feb

Explore the area

View map
Ul. Pijarska 13, Kraków, 31-015
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Place, Cloth Hall
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.8 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Hairdryer
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment

Apartment | Living room

Apartment

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Sofa bed
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Private bathroom
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room

Comfort Twin Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Hairdryer
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Fridge
TV
Hypo-allergenic bedding
Private bathroom
  • City view
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Kraków

A luxury stay in the heart of Kraków awaits you at Hotel H15 Francuski Old Town - Destigo Hotels. Within a 5-minute stroll you'll find Main Market Square and Wawel Castle within a 20-minute walk. Highlights at this hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Kraków Old Town hotel include Oskar Schindler Factory and Wieliczka Salt Mine.

What's nearby

  • Planty Park - 1 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Cloth Hall - 5 min walk - 0.4 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 10 min drive
  • Kraków Główny Station - 16 min walk
  • Kraków (KRK-John Paul II - Balice) - 37 min drive

Restaurants

  • ‪Trattoria Degusti - ‬3 min walk
  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Lindo Bar - ‬1 min walk

About this property

Hotel H15 Francuski Old Town - Destigo Hotels

Luxury hotel with a restaurant, 4-minute walk to Main Market Square
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A computer station is on site and WiFi is free in public spaces. The luxury Hotel H15 Francuski Old Town - Destigo Hotels also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kraków hotel.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel H15 Francuski Old Town - Destigo Hotels offers 42 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. Cable televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (PLN 120 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Uncovered valet parking on site (PLN 120 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 110 for adults and PLN 55 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Piano
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 44 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 150.0 per day.
  • Cots (infant beds) are available for PLN 60 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 300 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 110 for adults and from PLN 55 for children
  • Airport shuttle fee: PLN 130 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: PLN 120 per day (in/out privileges)
  • Nearby parking fee: PLN 120 per day(492 ft away; open 24 hours)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 60 per stay
  • Rollaway bed fee: PLN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Francuski
Francuski Hotel
Francuski Krakow
Hotel Francuski
Hotel Francuski Krakow
Krakow Orbis Francuski Hotel
Orbis Francuski Hotel Krakow
Orbis Francuski Krakow Hotel Krakow
Orbis Francuski Krakow Hotel
Francuski Hotel Krakow
Francuski Hotel
Francuski Krakow
Francuski
Hotel Francuski Hotel Krakow
Krakow Francuski Hotel Hotel
Hotel Francuski Hotel
Francuski Hotel Krakow
Hotel Francuski

Frequently asked questions

What is the cancellation policy at Hotel H15 Francuski Old Town - Destigo Hotels?

Hotel H15 Francuski Old Town - Destigo Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel H15 Francuski Old Town - Destigo Hotels?

As of 6 Feb 2026, prices found for a 1-night stay for 2 adults at Hotel H15 Francuski Old Town - Destigo Hotels on 15 Feb 2026 start from AU$204.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel H15 Francuski Old Town - Destigo Hotels?

Yep, Hotel H15 Francuski Old Town - Destigo Hotels has uncovered valet parking with in/out privileges for PLN 120 per day.

Does Hotel H15 Francuski Old Town - Destigo Hotels serve breakfast?

Sure does, buffet breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel H15 Francuski Old Town - Destigo Hotels?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel H15 Francuski Old Town - Destigo Hotels?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel H15 Francuski Old Town - Destigo Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel H15 Francuski Old Town - Destigo Hotels?

Cats and dogs are welcome at Hotel H15 Francuski Old Town - Destigo Hotels, with food and water bowls on offer. Just so you know, there's a weight limit of up to 20 kg per pet.

Hotel H15 Francuski Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 335 out of 432 reviews
Rating 8 - Good. 76 out of 432 reviews
Rating 6 - Okay. 19 out of 432 reviews
Rating 4 - Poor. 2 out of 432 reviews
Rating 2 - Terrible. 0 out of 432 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Israel

Stayed 1 night in Oct 2025

10/10 Excellent

Chrysavgi

Stayed 3 nights in Oct 2025

10/10 Excellent

Remi

Stayed 3 nights in Sep 2025

10/10 Excellent

Philip

Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel we have ever stayed in for many reasons, excellent location, beautiful hotel, great breakfast, clean & comfy suite, but most of all the staff, second to none! The staff could not have been more friendly and helpful. We had a day tour booked which was cancelled at short notice, guest manager Krzysztof arranged tickets for us and saved the day. They also surprised us with a bottle of champagne on my birthday ☺ Another shout out to Konrad at the front desk for arranging taxi's, giving us tips and advice. I have never been so sad to leave a hotel
Stayed 13 nights in Sep 2025

10/10 Excellent

Geoffrey Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location.
Stayed 4 nights in Sep 2025

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with lots of character. Colourful interesting decor. Facilities were great. Excellent Restaurant and Patisserie
Stayed 3 nights in Sep 2025

10/10 Excellent

Alexander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ability to crack windows open is great. Screen over the side of the bathtub is too small. Floor is getting too wet
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff very friendly, nice updated rooms, fabulous breakfast, love the eggs benedict, and the crepes suzette for dessert made tableside was amazing.
Stayed 2 nights in Aug 2025

6/10 Okay

Ben

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bit shocked with 5 star rating, staff were pleasant enough without being friendly and great, beds uncomfortable, shower poor pressure, toiletries poor quality and food (one breakfast we did do) was inedible, laughably stated French cuisine, don’t let the French know! Stayed in a lot of 5 star and this was no more than what you would expect from a 3 star.
Stayed 2 nights in Aug 2025

8/10 Good

Andrij

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarkar

Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect , clean , the staff very professional
Stayed 1 night in Jul 2025

6/10 Okay

Pazi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The roooms and furniture are quite dated. Staff were lovely and great location.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elzbieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!!! Great location close right in the middle of the town. You feel like you are back in time. Kids loved it too especially playing pool
Stayed 2 nights in Jul 2025

10/10 Excellent

Israel Izzet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 3 nights in Jun 2025

10/10 Excellent

Danuta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional!
Stayed 2 nights in Jun 2025

8/10 Good

Pasquale Di

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good location walk to everything excellent staff
Stayed 8 nights in Jun 2025

10/10 Excellent

VOLODYMYR, Boca Raton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of the Krakow, close to everything
Stayed 4 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Hotel is wonderful and in a fabulous location. Very clean, comfortable beds and excellent service. Would highly recommend staying here.
Stayed 4 nights in Jun 2025

6/10 Okay

Oleg

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Excellent location, close to everything: old town, train station, nice large quiet room, friendly reception staff accommodated our request for higher floor room; however, room service was not good: for the four nights stand vanity kit was provided only twice, when asked about it staff apologies, promised to bring it, but never did. The carpet floor in the room was not vacuum cleened for at least the last two days of my stay (after I noticed a piece of garbage in the middle of the room and remained there until my checkout. Asked for a hotel concierge recommendation for a barber shop, and he promised to get back to me with recommendations but never did. This is definitely a 5-star hotel service.
Stayed 4 nights in Jun 2025

10/10 Excellent

Olena

Stayed 1 night in Jun 2025

10/10 Excellent

Cecylia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025