Accor Hotels - accommodation in Krabi

To say I’m very disappointed in this hotel would be an understatement. We arrived at 7pm and entered our room that was supposed to have a cliff view but it was behind buildings with garbage and towers in the way. The room also smelt like mold and mildew, we complained to the front desk and they sent someone up to check, in which he only sprayed air freshener!! After we returned at 10pm to see if we can switch rooms, we waited over an hour to get a proper response from reception and eventually moved to a different room with a pool view. This room also smelt like mold, the toilet and shower are also detached small spaces and not what we expected. The housekeeping also comes at different times throughout the days so very inconsistent, we wanted to rest during the late afternoon and they had to clean our room as we were there. Housekeeping don’t replace the cups, towels, hand wash soap and didn’t take out the garbage. The plumbing is very poor as well, engineers came to fix the temperature as it only stayed boiling hot, the sink drain also got locked into the socket and an engineer also had to come and repair the sink. I cannot believe how awful this hotel is, this was a 2 star motel experience (at best) and I do not recommend wasting your money here.

Very helpful and kind the staff were amazing !

Great location. 1/4 block from Main Street in Ao Nang and 1.5 blocks from beach. Shops, restaurants, massages just steps away. Staff friendly. They supply you with bottled water and will replenish, 2 at a time, whenever requested at no charge. They have a weight room and have Pilates and yoga in mornings on certain days. Breakfast buffet excellent. Lattes, fresh fruit, eggs, cereal and many other yummy foods. 2 pools, one on main floor and infinity pool on roof top. Would definitely go back and recommend it.