Koper Holiday Packages

We were told there would be a free shuttle bus to the city (and return) at the time of making our booking. When we tried to redeem this service we were then told there was not enough seats to accommodate us (a group of 3). Then we were told that only a total of 7 guests would be transferred to the city and back. This 'free' service was also a taxi, not a bus. Reception staff member Mojca Volf was very rude and intolerant when we approached her on the situation, and simply repeated "first in best dressed" (repeatedly). She refused to offer us a completely transfer as promised in our booking. So we ended up paying for a taxi as everything was so complicated. Ironicaly the Taxi driver we payed was the same one providing this 'free' transfer service for the hotel. We also had isssues redeaming the 'free' service on the return from Ljubjana back to the hotel. We had a little girl sitting on her mothers lap illegally in the taxi because the hotel bouble booked the transfer service. NOT WELL ORGANISED, VERY DISSAPOINTING! We felt this marketing was false and misleading. Breakfast was fantastic, free gym was fantastic and hotel room was well designed and impressive.