W Koh Samui

5.0 star property

Photo gallery for W Koh Samui

View from property
Property video
2 restaurants; breakfast, lunch and dinner served
Grand Villa, 4 Bedrooms, Private Pool, Ocean View | View from room
On the beach, free beach cabanas, sun-loungers, beach umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$924
includes taxes & fees
9 June - 10 June

Explore the area

View map
4/1 Moo 1, Tambol Maenam, Koh Samui, Surat Thani, 84330
  • Place, Bo Phut Beach
    ‪14 min walk‬
  • Place, Samui Karting
    ‪5 min drive‬
  • Place, Fisherman's Village
    ‪6 min drive‬
  • Airport, Samui Intl. Airport (USM)
    ‪16 min drive‬

Room options

Jungle Oasis Two Queen Villa

  • Sleeps 2
  • Free Wi-Fi

Extreme Wow Ocean Haven Two Bedroom Villa

  • Sleeps 4
  • Free Wi-Fi

Wow Jungle Oasis One Bedroom Villa

  • Sleeps 2
  • Free Wi-Fi

Deluxe Villa, 1 Bedroom, Private Pool, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 163 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Deluxe Villa, 1 Bedroom, Private Pool, Garden View

  • Garden view
  • 163 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Superior Villa, 1 Bedroom, Private Pool, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 223 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Superior Villa, 1 Bedroom, Garden View

  • Garden view
  • 223 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Premier Villa, 1 Bedroom, Private Pool, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 163 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Premier Villa, 1 Bedroom, Beachfront

  • Garden view
  • 223 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 Bedroom, Private Pool, Garden View

  • Garden view
  • 350 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Villa, 1 Bedroom, Ocean View

  • Beach view
  • 350 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Penthouse, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 888 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

Grand Villa, 4 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 2044 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds
  • Free Wi-Fi

You may also like

About the area

Koh Samui

A luxury stay in Koh Samui awaits you at W Koh Samui. You'll be 1 km (0.6 mi) from Bo Phut Beach and 3.1 km (2 mi) from Fisherman's Village. Highlights at this beachfront resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Away Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The restaurant, Namu, serves Japanese cuisine and is open for dinner. WOOBAR is the resort's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and 24-hour gym. 1615 square feet (150 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and laundry facilities. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and litter trays. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Koh Samui resort include Pralan Ferry Pier and Big Buddha Temple.

What's nearby

  • Bo Phut Beach - 14 min walk - 1.2 km
  • Samui Karting - 5 min drive - 2.7 km
  • Fisherman's Village - 6 min drive - 3.5 km
  • Chaweng Beach - 17 min drive - 10.4 km
  • Lamai Beach - 20 min drive - 18.4 km

Getting around

  • Samui Intl. Airport (USM) - 22 min drive

Restaurants

  • ‪The Kitchen Table - ‬1 min walk
  • ‪Karma beach Samui - ‬3 min drive
  • ‪W Lounge - ‬1 min walk
  • ‪SIP - ‬4 min walk
  • ‪Urban Daily - ‬10 min walk

About this property

W Koh Samui

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at W Koh Samui such as an outdoor pool and an outdoor tennis court.

Free breakfast is served daily. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a 24-hour fitness centre, a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Koh Samui resort.

  • 74 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
W Koh Samui offers 74 accommodations, which are accessible via exterior corridors and feature private pools and DVD players. Rooms open to balconies or patios. A pillow menu is available. 46-inch LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Away Spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Namu
  • SIP
  • The Kitchen Table
  • WOOBAR

Things to do

  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Paddleboard
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,615 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2010
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 46-inch LCD TV with cable/satellite channels
  • DVD player
  • Pay films
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Guests are required to download the property's Marriott Bonvoy™ mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This hotel offers a New Years Eve Gala Dinner (surcharge applies).
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome for a fee per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Food and water bowls, an off-lead area and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 5935.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 3000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 1800 per vehicle (one-way)
  • A pet fee will be charged per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 5935.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 5 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Koh Samui Retreat
Koh Samui W
Koh Samui W Retreat
Retreat Koh Samui
W Koh Samui
W Koh Samui Retreat
W Retreat
W Retreat Hotel
W Retreat Hotel Koh Samui
Hotel W Koh Samui
Resort W Koh Samui
W Retreat Koh Samui

Frequently asked questions

What is the cancellation policy at W Koh Samui?

W Koh Samui offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Koh Samui?

As of 8 June 2026, prices found for a 1-night stay for 2 adults at W Koh Samui on 9 June 2026 start from AU$924, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Koh Samui?

Yep, W Koh Samui has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to W Koh Samui?

Yep, W Koh Samui is a short 12-minute walk from Bo Phut Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at W Koh Samui?

Yep, Away Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does W Koh Samui have a pool?

W Koh Samui has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at W Koh Samui?

W Koh Samui features a full-service spa, an outdoor pool and free beach cabanas. All guestrooms come with private pools and 24-hour room service.

What makes W Koh Samui a romantic place to stay?

A hot tub and couples spa treatments, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at W Koh Samui.

Is W Koh Samui family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that W Koh Samui is a hit with families.

Are there hot tubs in the rooms at W Koh Samui?

No, but there are private pools in the guestrooms.

Does W Koh Samui serve breakfast?

Yeah, complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at W Koh Samui?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at W Koh Samui?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Koh Samui?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at W Koh Samui?

Cats and dogs are welcome at W Koh Samui, with dog exercise areas, food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

W Koh Samui Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 182 reviews
Rating 8 - Good. 37 out of 182 reviews
Rating 6 - Okay. 9 out of 182 reviews
Rating 4 - Poor. 6 out of 182 reviews
Rating 2 - Terrible. 4 out of 182 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Excellent hotel.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Håvard

Great!👏
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Pini

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

max

Liked: Cleanliness
Disliked: Property conditions & facilities
the staff is providing great service, the food is good, the japanese restaurant fantastic, the rooms ok BUT the hardware is exhausted
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Jagdeesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extraordinary at this W property, the stay wouldnt have been the same.without them.
Stayed 6 nights in Aug 2025
Verified

4/10 Poor

Ritchie

Liked: Staff & service
Whole resort feels run down and neglected, definitely not 5* quality
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff very attentive.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Anwaar

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place … out of this world 🌎
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service
Spectacular views, amazing service, beautiful rooms and delicious breakfast!
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service as always with W hotels. The facility is beautiful, super comfortable and upscale vibe. Very chill, as reflective of koh samui.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Talal Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Helen

Liked: Amenities
Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!
Stayed 15 nights in Apr 2024
Verified

10/10 Excellent

Lianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Youngeun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying at W Koh Samui since my honeymoon 10 years back - this time, with my daughter as well. Staffs were super fantastic and supportive and overall quality of facilities was also great. I would absolutely stay again when I visit Koh Samui in near future. Highly recommended for family vacation, honeymoon or short getaway with your friends.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Hayati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic resort with a great beach

Stayed at this hotel for few nights as a family of 4 in 2 rooms and really enjoyed it. Each room has its own pool which is wonderful, the beach is very exclusive and you can watch the sunset with a cocktail in hand. Breakfast was superb and staff very friendly. Only issue we found was the limited choices of restaurant since they are a bit short staffed, and the only restaurant available for the evening was rather pricey, but on the flip side it “forced” us to explore restaurants outside the resort
Hotel bar
Private pool
Sunset on the beach
Stayed 5 nights in Jul 2022
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, room comfort

5 days

Probably the best Thai food we have ever had in the upstairs restaurant. The breakfast buffet is only second to Mandarin Oriental. All in all this place is value for money.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Hod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional service

We had a wonderful time although some days were rainy. Service was exceptional, the room was big and indulging, the gym was great, and we were happy that the hotel's chef accommodated our food requirements as vegans.
Stayed 6 nights in Dec 2022
Verified

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities

Good location and sandy beach

W’s airport transfer sent us to a wrong hotel which wasted 45min of our valuable time. Then we both got food poisoning at Nomu restaurant. We ended spent entire vacation in our room. This is a big disappointment as we looked forward to this Wedding Anniversary celebration. W Samui got a lot of work to do regarding the basic stuff like food and beverage and services.
Stayed 2 nights in Jan 2025
Verified

8/10 Good

oron

Liked: Staff & service, amenities, property conditions & facilities
Need to do better work on cleaning the Villa
Stayed 3 nights in May 2024
Verified

8/10 Good

Elizabeth P.

Liked: Staff & service, property conditions & facilities, room comfort

W not as wonderful

Great view of the beach, great BF selection and nice private pool villa. We had inclusive package of cocktails, spa, and float me up! However, was a bit disappointed with the reception as our hostess Ammie just left us at the hot not air conditioned lobby without giving us a word on how long we have to wait! She wasn’t informative about the hotel activities. We stayed at a jungle view villa:The tub tap water was yellow with sand, which wasn’t cleaned the next day! This is not acceptable for five star W resorts! This not our first W stay. Too bad for the little details not cared for~ .
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Reuven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for my wife's birthday, we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ). I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it. ooh ,they used very polite language but bluntly refused to give me any of my money back. So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.
Stayed 5 nights in Dec 2024
Verified

2/10 Terrible

fabrizio

Disliked: Staff & service, property conditions & facilities, room comfort

NOT A 5 STAR RESORT

The W Koh Samui is nowhere near a real 5-star hotel. Service is basically non-existent, management is poor, and the facilities do not match the price they charge. On the beach, there is no one to assist you: no staff to hand out towels, no one taking food or drink orders, nothing resembling proper luxury service. Breakfast is chaotic — far too few tables for the number of guests, and most mornings we couldn’t even find a place to sit. The same issue happens at the pool: it is very small with a ridiculous number of sunbeds compared to the number of rooms. With two children, we often ended up without a single sunbed available. Activities are also poorly handled: we wanted to rent a kayak, but only one was working while all the others were broken. We tried to book a table at the Japanese restaurant inside the resort and they couldn’t even accommodate us, another sign of bad organization. Overall, the service is terrible, far from what you expect from a 5-star property. The only positive note is the girl at reception, who was helpful and genuinely kind. Apart from her, the entire place feels more like a mediocre 4-star at best. I would not recommend this hotel to anyone looking for a true luxury experience — it simply doesn’t deliver.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Eda

Liked: Cleanliness, amenities, property conditions & facilities
Ein wunderschönes Hotel zum relaxen und genießen! Man hat als Hotelgast seine eigene Villa mit eigenem Infinity Pool und ein Privatstrand mit eigener Bucht… ein großer Gemeinschafts-Pool wird gerade noch fertig gestellt. Aber das Besondere neben der tollen Ausstattung, der atemberaubenden Aussicht und dem coolen Ambiente, ist definitiv das superfreundliche, hilfsbereite und immer gut gelaunt Personal!!! Wir hatten eine unvergessliche Zeit und können dieses Hotel zu 100 % weiterempfehlen!!!
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Manabu

Liked: Cleanliness, staff & service, property conditions & facilities
244号室に6泊しました。部屋のプールからは海が見えてインフィニティエッジのプールと海が溶け込み最高にキレイでした。部屋のプールも大きく、ほとんどの時間を部屋で過ごしました。 特に良かったのはレストラン。朝ごはんはこれまで食べたどのブッフェより質も高く、メニューになくても作ってくれました。朝ごはんのブラッディーマリーは絶対飲むべきで。
Stayed 6 nights in Aug 2024
Verified

8/10 Good

Miyoko

Liked: Staff & service, amenities, property conditions & facilities
ウエルカムスイーツがなかったのが残念でした。 早くお部屋に入れてくれたので、準備が出来なかったのかと思います。スタッフの皆さんとても親切でした。 ありがとうございました。
Stayed 4 nights in Mar 2024