4/10 Poor
Brent
Travelled with partner
31 July 2025
Disliked: Staff & service, amenities, property conditions & facilities
Problems from the start to finish. Arrived an hour before listed checkin time realizing that we may need to wait. No one at registration. Asked wait staff in hotel restaurant about checkin. She said rooms were not ready. We asked about checking our luggage to which she responded that we could just leave the luggage in the lobby. We decided to have lunch in the hotel restaurants we could be there at the start of checkin . We were given a room shortly thereafter. When entered the room, it was clear that a mistake had been made because it was a handicap room. Drain in center of bathroom for shower, handrails everywhere, and sink at wheel chair height. Returned to registration to inform them if the error. The person at registration claimed that it was not a handicap room and they were full so no other room was available. Since we checked in within minutes of the checkin time it was hard to believe this was true. The room we were assigned was on the first floor with a sidewalk running alongside and entrance to the building next to our room. We heard people coming and going and doors slamming all night. The next morning, I got down on my knees so I could use the mirror to shave (only 6 ft tall). When my wife went to use the hair dryer it did not work. Figures. I cannot recommend this hotel given our experience.
Brent
Stayed 1 night in Jul 2025