Serviced Apartments in Kingshill

Truly, this property is stunning. I can't imagine it is possible to have a room with a bigger balcony or better view anywhere else on St. Croix. For privacy, The Waves gets an A++ and the onsite restaurant, AMA, is spectacular. That being said, after our initial awe, we did run into some frustrations. Neither the restaurant nor the bar on property are open daily. (Thankfully the nearby Landing Bar and Off the Wall serve great food!) There is really no place to hangout onsite other than your room or balcony. The property does offer chairs you can take to the beach, but honestly, the chairs appeared to be 20 years old; faded, frayed and rusty. We were provided with beach towels in the room, but these were also thread bare and discolored. These "amenities" definitely did not match up to the standards of the beautifully designed room. The bathroom is small and the tiny shower does not have a door, so it makes a huge mess. I will say the Malin & Goetz toiletries are a nice touch though! We received full cleaning service every day, but staff here is scarce. We did receive regular communications via text, but that got weird when we received a text accusing us of breaking a wine glass and causing injury to a housekeeper. We did not break a glass, but even if we did - the back and forth was unnecessary and bizarre. Ultimately, The Waves at Cane Bay has Ritz Carlton aesthetics, but unfortunately, it's akin to a Motel 6 when it comes to service and amenities.

Very nice property on the ocean. It was hot and humid during our stay so we really appreciated the pool and air conditioning. We made good use of the open living area as well. Loved the local touch of the decoration too.

Checkin was smooth, but once we got to our room, we noticed one of the ceiling fans was not fully connected to the ceiling. There were never any towels by the pool & we had to go to the front desk to get them. Our second night there, we wanted to take a shower after being at the beach/pool all day & there was no water!! We literally had to wait until the morning to shower! Also, I truly believe someone stole a pair of clothing from my suitcase when they came to "clean" the room! When I told the lady at the front desk about the issues, she didn't seem to care, nor did she offer any discounts. This was our first time staying there & definitely our last! The customer service is non-existent & the resort is trash! Do not waste your money here!